Furniture Village - Aintree Opiniones 

1777
TrustScore: 4.5 sobre 5

4,6

Unit 5A, Aintree Shopping Park, Aintree Way, L9 5AN Liverpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were greeted right away in-store (Aintree RP) by Jack Cousins, a pleasant sales consultant. We knew what type of sofa we wanted (searched online). Jack was well informed, efficient, could answer a... Ver más

Valorada con 5 estrellas sobre 5

We had visited store a couple of weeks ago and was dealt with by Phil Aldridge who treated us really well answered all our questions and guided us to the items we were thinking about ordering. At a la... Ver más

Valorada con 5 estrellas sobre 5

The young lady who assisted me on 4/9/26 @ your Aintree store was very pleasant, professional & courteous. She explained my delivery would take upto 4 weeks,advised me of the delivery charge, double c... Ver más

Valorada con 5 estrellas sobre 5

Great young man served us Matt no pressure to buy just very helpful but we did buy a beautiful leather sofa and chair hopefully arrives on time in 10 weeks time


Información sobre la empresa


Información de contacto

  • Unit 5A, Aintree Shopping Park, Aintree Way, L9 5AN, Liverpool, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1777)

65.147 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

10/10 experience

When arriving at the shop we were greeted by Jack who wasted no time finding out exactly what my husband and I were looking for and chatting to us. Jack showed us the items that matched our description and was full of good conversation, information and genuine pros and cons for each one. My husband and I settled on a sofa but left the store to discuss and received no push back in asking for extra time. When we came back we went through all payment options and we were told all of the benefits of certain leathers etc but ultimately Jack helped us find the perfect fit for a house with two cats! My husband and I were excited and Jack joined in this excitement with us, making the entire experience fun. We were clearly told lead times, pricing and I did not feel we were pushed any upselling only offered what was genuine to our sale and no pushback if not interested. Jack is a charismatic gentleman, a great sales man and a pleasure to deal with. Furniture village are lucky to have him.

7 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Spent £6k with this company

Spent £6k with this company, 10 weeks later I am still waiting for my couch. I was provided no update by email. Rang up, staff aren't bothered. Now told just to wait another 2 weeks.

4 de agosto de 2026
Opinión espontánea
Logotipo de Furniture Village - Aintree

Respuesta de Furniture Village - Aintree

Good Afternoon, I am so sorry to hear about the delay you are experiencing with you order. This is certainly something we would like to investigate further. To enable us to do so please can you send a copy of your review along with your 9 digit order number, name and address to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Valorada con 5 estrellas sobre 5

I am thoroughly impressed with the…

I am thoroughly impressed with the outstanding service provided. The delivery arrived exactly on schedule, and the delivery team demonstrated exceptional professionalism, empathy, and interpersonal skills. The leather suite is of pristine quality and meets every expectation perfectly. Exceptional, flawless quality

1 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience

Ordered and delivered in 10 days. No drama and they build the table and took away the rubbish.
After previous experience with DFS you couldn’t get a more opposite experience. Thank you Furniture Village. All my friends and family will know what a wonderful customer experience you provided.

19 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly welcoming staff

Friendly and welcoming staff the minute I walked in the store I was greeted with a welcoming smile and the member of staff was very attentive within 15 minutes he had found me the perfect sofa set and even arranged for the delivery in 7 days wow what a guy thank you

16 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from Julie and Carol…

We recently purchased a leather sofa and chair from Furniture Village and Julie and Carol were extremely helpful and incredibly knowledgeable throughout the process. We especially appreciated that they gave us space to make a decision and didn’t pressure us at all! We are delighted with our purchase and it fits perfectly in our living room. We would definitely buy from there again .
Thanks again Sue and Dominic

23 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very patient sales rep

I was really indecisive on what to buy, the sales rep was patient and extremely helpful. I was offered a drink and he helped me make a decision which, made the purchase easy. A quick transaction with details of the process throughout. Highly recommend

13 de julio de 2026
Valorada con 5 estrellas sobre 5

Great experience

Staff happy to leave us until we were ready but around to answer questions. Made us a coffee .
When we were ready to buy great service, explained everything and was quick to arrange all .

10 de julio de 2026

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