Went to Furnture village to look for a sofa/settee, Andy greeted us and asked could he help, and help he did, but not in a pushy or persuasive way. In fact he was very patient with us as we sat on... Ver más
Localización
Cambiar localizaciónStanley Green Retail Park, SK8 6PT Cheadle, GB
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Consulta las opiniones de los clientes
Mohammed was very helpful today and helped us decide what furniture would fit in our home. We were happy to proceed with a purchase today because of him. He wasn't pushy or demanding, gave us space t... Ver más
Jason was fantastic and made the sofa buying experience great. He had a very friendly demeanour and a great sense of humour. He was also very knowledgeable and took extra time to explain all the small... Ver más
Overall very good although there was a discrepancy on your website re dimensions of Torino large table. This was informed to the sales person at site who did agree that there was an issue and he would... Ver más
Información sobre la empresa
Información de contacto
Stanley Green Retail Park, SK8 6PT, Cheadle, Reino Unido
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Super friendly service from Gavin great…
Super friendly service from Gavin great advice and simple purchase
Fiona Selby was very efficient
Fiona Selby was very efficient, nothing was to much trouble,impressive service with delivery. 3 lovely gentlemen quick slick also very efficient again nothing was to much trouble I would recommend the furniture village to anyone looking for new comfort in life as my sofa & chair are aimed at full lumbar support reclining with heated seats, I will have to contact them though as on my sofa only the left hand side heats up with the right hand side not working
The salesman
The salesman, Jason, was really helpful and had a lot of patience with us.
Fiona was very helpful and efficient.
Fiona was very helpful and efficient.
A very pleasant shopping experience, thanks Fiona
Great service & we got the items we…
Great service & we got the items we were looking for
Great advice gratefully accepted.
The sales consultant was extremely helpful and patient. He gave some great practical advice which I accepted and helped me reach a decision to buy .
The help we got from fiona was very…
The help we got from fiona was very helpfull and pleasureable would.recommend to any one
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Lack of customer service…
The lack of customer service by the so called customer service was appaling. We were supplied with a chair that was obviously wrongly assembled and glued together. The chair failed soon after purchase but replacement was denied because it was being used in a rental property. It should have been replaced FOC under the Sale of Goods Act as it was not fit for sale

Respuesta de Furniture Village - Cheadle
Salesman not suited to fronting your…
Salesman not suited to fronting your Company. His attitude was unfortunate.

Respuesta de Furniture Village - Cheadle
Good quality furniture
Good quality furniture. Really friendly, professional and helpful staff. Lovely showroom!
Went out to buy table
Went out to buy table, chairs and a side table. The Gavin was super helpful.
He talk us through how to order and gave us a really good deal. Will shop again.
Ali helpful and polite
Ali helpful and polite, Hopefully getting somewhere , as have been waiting since 12th March for a response
Mohammed was patient with us and helpful
Mohammed was patient with us and gave us lots of advice from which we were able to make an informed decision about new sofas and a dining table and chairs set.
Excellent Service at Furniture Village Cheadle
Visited the Cheadle store today for 6 dining chairs. Found the perfect set of 6. Mohammed Shafique was brilliant, very friendly and helped us to make the perfect choice. Got an excellent bank holiday price too. Absolutely delighted and a truly faultless service. And the tea and cookies were delicious.
Safe and efficient delivery of sofas
Safe and efficient delivery of sofas. The driver and mate were friendly and careful.
Nothing was to much trouble
Nothing was to much trouble. You were not pressurised into anything.like you are in some stores. We bought a mattress one day and a couple of days later a three piece suite. Will definitely shop at Stanley Green again.
Thanks to Mohamed and Tracy for looking after us.Paul and Barbara.
Great knowledge from Mohammed who…
Great knowledge from Mohammed who looked after us. Understood our requirements and showed us exactly what we required. Easy stress free experience from start to purchase
We had such a fantastic experience at…
We had such a fantastic experience at Furniture Village thanks to Tracey! From the moment we arrived, she was incredibly welcoming, friendly, and professional. She was absolutely brilliant with the children patient, kind, and made the whole shopping experience so much easier and more enjoyable for us as a family.
Her knowledge of the sofas and furniture was outstanding. She took the time to explain everything clearly, listened to exactly what we were looking for, and helped us find the perfect options without ever making us feel pressured. You can really tell she cares about customer service and takes pride in what she does.
Tracey is a real credit to Furniture Village, and because of the excellent service we received, we will definitely be returning in the future. Thank you again for making the experience such a positive one!
More great service
The staff we interacted with in store were all welcoming and helpful. We were never hounded when trying to make a decision on the furniture we wanted to purchase but there was always someone there when we needed information. We were served finally by Tracey Maxwell who was very helpful and she completed our order process quickly making sure she had covered all our questions to our satisfaction.
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