I would like to give some excellent feedback to Selma at Furniture Village. Selma was absolutely amazing from start to finish. She was extremely helpful, patient, and professional, and she went... Ver más
Localización
Cambiar localización222 Purley Way, CR0 4XG Croydon, GB
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Consulta las opiniones de los clientes
We had such an amazing experience with Danny Afgar, he listened to what we needed and helped us by showing images placing the sofa and dining table in our rooms. He really went above and beyond in h... Ver más
We were looking for a dining table and chairs. Salma was our sales rep and provided an excellent service. Started with coffee and once we had picked the one we wanted, she went through showing us... Ver más
Very helpful and patient. Took us 12 months to complete our house purchase and they held our order without any issues. Wilfred was extremely helpful and patient and kept in touch throughout the proces... Ver más
Información sobre la empresa
Información de contacto
222 Purley Way, CR0 4XG, Croydon, Reino Unido
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Salma treated us soo well and explained…
Salma treated us soo well and explained everything soo well. Completely sold us on the purchase.
The ordering and delivery was smooth
The ordering and delivery was smooth. The guys set up all the furniture and took the boxes with them.
I just received my furniture so I’m happy for now. Rating to be reviewed if I have trouble with the extra care service I purchased with the sofa 👀
Good service.
Very helpful staff and ordered new sofa…
Very helpful staff and ordered new sofa and chairs with ease
Friendly and professional from start to…
Friendly and professional from start to finish and during telephone contact in-between. Delivery earlier than expected and the product is fantastic!
Joe is excellent customer service.we…
Joe is excellent customer service.we are very happy
Loads of choices
Very good range to select from, friendly staff , Mr Wilfred who I dealt with was very professional and explained everything in details .Prices are very reasonable, highly recommended
Customer friendly and helpful to choose…
Customer friendly and helpful to choose the correct product
I am very pleased with my furniture
I am very pleased with my furniture, and the staff who assisted with its assembly were both friendly and provided excellent service.
Perfect customer service from Nico
Nico went above and beyond with his customer service skills. He listened intently and acted upon my problematic experiences with the suite I had purchased 7 months earlier. He ensured I would get a new suite delivered. Thank you Nico
Very happy
Very happy, special thank you to Joe, great customer service from beginning to end.
Joe was helpful and knowledgeable in…
Joe was helpful and knowledgeable in store, we have always experienced good staff, products and keep coming back.
Amber was the lady who helped me over…
Amber was the lady who helped me over the phone. She was very polite and immediately explained how claims work and connected with Castelan so I could arrange an appointment,
Our sales consultant was Sean
Our sales consultant was Sean and you were very helpful welcoming and took his time to explain the product
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The service is very bad
The service is very bad. After placing the order, they did not deliver the goods on the day they confirmed, giving us various Reasons and delaying them, which made us very difficult.

Respuesta de Furniture Village - Croydon
Poor customer service.
Poor advice given by salesperson at time of purchase and managers repeatedly unavailable when raising complaint.
Would have had better result purchasing on line.

Respuesta de Furniture Village - Croydon
Sofa Purchase
Thank you Tushar for your assistance throughout the purchase of our sofa, we can’t wait to receive the item. Thanks again.
Your Sales Consultant Mr Joe Aden was…
Your Sales Consultant Mr Joe Aden was quick to find out what sort of mattress I would like. Within 10 minutes I had tested 3 mattress and found the one that suited me. Then we proceed to his work station to complete the transaction. In all that time he was courteous informative and friendly. He is a refreshingly very pleasant young man.
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