Staff are always lovely in our local store, they all go avoe and beyond. Our lovely sales assistant today was Donna Martin, good fun, very knowledgeable, she talked through the additional Care and Pr... Ver más
Localización
Cambiar localizaciónSowton Retail Park, Moor Lane, EX2 7JA Exeter, GB
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Consulta las opiniones de los clientes
Naj who took my call was polite, professional and was able to assist me with my issue. However, I'm not happy I have an issue with a sofa which is less than 4 months old. I went to furniture vi... Ver más
We have only ordered our sofas so far but everything so far has been great. Suzi at Exeter was patient and didn't try to hard sell which was appreciated. The ordering process was easy and we are looki... Ver más
Ben supported us superbly throughout the whole experience of finding and buying the right suite for us. We were so grateful for his knowledge - no pushy sales techniques just patient support - and cof... Ver más
Información sobre la empresa
Información de contacto
Sowton Retail Park, Moor Lane, EX2 7JA, Exeter, Reino Unido
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Assistant Cindy was really pleasant
Assistant Cindy was really pleasant, helpful and and helped us decide on our purchase.
Naj who took my call was polite
Naj who took my call was polite, professional and was able to assist me with my issue.
However, I'm not happy I have an issue with a sofa which is less than 4 months old. I went to furniture village as was recommended for food quality 🤔☹️
Excellent service .
We were attended to, without waiting, by a very helpful and knowledgeable staff member. She was able to answer all of our questions in an efficient and friendly manner and placed our order quickly, explaining what was going to happen before the furniture arrived.
The choice of sofas and the helpfulness…
The choice of sofas and the helpfulness of the team.
Not pushy just relaxed and extremely friendly. Great service and came back to buy the sofa!
Cindy was amazing!
Perfection
Staff are always lovely in our local store, they all go avoe and beyond.
Our lovely sales assistant today was Donna Martin, good fun, very knowledgeable, she talked through the additional Care and Protect package covering all my concerns, top tips as well to keep our new furniture looking great. Coffee and biscuits are a welcome treat as you complete paper work for your purchase. Seamless and easy today.
Friendly
Friendly, informative and made furniture shopping stress free. Well done FV and Donna at Exeter.
Excellent support and help
Ben supported us superbly throughout the whole experience of finding and buying the right suite for us. We were so grateful for his knowledge - no pushy sales techniques just patient support - and coffee to go with it! :-) Thankyou
We had a very helpful and new sofa purchase knowledgeable…
We had a very helpful and knowledgeable assistant called Ben helping us with our purchase. No pressure at all with the sale but answered all our questions, could not have helped us more.
We have only ordered our sofas so far…
We have only ordered our sofas so far but everything so far has been great. Suzi at Exeter was patient and didn't try to hard sell which was appreciated. The ordering process was easy and we are looking forward to the call saying they are coming.
Friendly welcome
Friendly welcome. Staff not pushy. Very knowledgeable and listen to what you want.
We were seen my a fantastic chap I think he is called Mattius he was Portugal. He was also fantastic when my daughter was buying her sofa for her 1st home.
Comfy as a couch potato
Staff were very helpful and very knowledgeable
We dealt with Donna in the Exeter…
We dealt with Donna in the Exeter branch, she was very friendly and helpful. We found her to be knowledgeable and made the process of ordering our new sofas very straight forward!😀
The delivery guys were fab
Excellent customer service
I recently ordered a new sofa from Furniture Village and would recommend the sales agent (Donna) who helped me. She was incredibly helpful and knowledgeable about the products, answering all my questions without ever making me feel pressured to buy. I particularly appreciated that she encouraged me to take the colour samples outside so I could see them in natural light — such a simple thing, but it made choosing the right colour much easier and gave me confidence in my decision. She was warm, friendly and professional throughout, and her approach was informative rather than pushy. She genuinely wanted to help me find the right product for my home, making what could have been a stressful buying decision feel easy and enjoyable. Excellent customer service.
Staff was excellent
Staff was excellent, very informative, helpful, not pushy at all. Explained everything perfectly
Cindy Emmerson from the Exeter store…
Cindy Emmerson from the Exeter store made us feel very welcome. She helped us so much with our decision. She is a credit to FV. Very welcoming store. Lots of choice. Would definitely recommend.
Perfect experience and staff
The lady looking after us very…
The lady looking after us very professional great service.
Great service on all fronts
The staff in shop ( Donna, I think) were brilliant and very friendly, helpful and knowledgeable. We were kept up to date with the progression of our order. When the delivery was ready it was done on a day and time to suit us. Very happy, thank you
Hidden cost
I like the product, and the sales person was helpful. I did not like the hidden costs and having to question pricing
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