Furniture Village - Farnborough Opiniones 

I had an issue with a stool I purchased and to be honest was struggling to get an adequate response. However I managed to call and get through to Fatima.

She was fantastic. She listened to the issue, apologised for the delay in resolving and promised to investigate and get back to me. Although I had been given this commitment before I knew from her tone, empathy and professional approach that she would take control of the issue. Sure enough, I got a call within 48 hours with a suitable solution.

Fatima should be commended as a true customer care professional. Thank you Fatima.

Today (10/4/2026), I telephoned customer services (14th in the que) and waited about 20 minutes before speaking to an agent. The call centre was very noisy in the background and it made it hard to hear the conversation clearly at times but we got there in the end.

The agent Naj was very helpful and found my previous email that I had sent on 16/03/2026 re an issue with my Daytona settee making squeaking noises when someone one was sitting on it moved about e.g. using the recliner etc.

Naj has now arranged for a Company to contact me next week re resolving the noisy settee free of charge. So fingers crossed this will be resolved soon and I'll be a happy customer.

AVOID AT ALL COSTS!

We bought some furniture about 20 months ago. It was the sumptuous range, a sofa and footstall.

The footstall has been sagging for a while but I was unable to see inside it so couldn’t tell if something was fundamentally wrong. Today the footstall snapped clean in half, ripping the fabric and lining. I spoke to customer services who asked for a number of photos, which I provided. Apparently after looking at the photos they have made a number of assumptions and have deemed that it’s not covered by any structural guarantee and there’s “nothing they can do about it”.

This footstall is not a cheap bit of furniture and lasted under 2 years. We have another footstall from another brand which is now approaching 10 years old and still going strong.

In summary:

Furniture village are quick to take your money with very poor customer service or after sales support

The furniture is expensive and very poor quality underneath it all

Their guarantee is totally worthless although they make a big song and dance about it during the sales process

I am now stuck with a large footstall which has snapped in half which I have to dispose of.

Would not recommend at all. Please avoid this company and their overpriced, poor quality furniture at all costs. There are plenty of other retailers who offer much better quality products, decent after sales support at better prices.

Even though they have followed up below, this is obviously just for show. They are unwilling and unable to help. Totally useless.

I walked into the store & was pleasantly welcomed by Boroka who was great & super kind. She was quick to narrow down my options and gave me time to have a look and be very patient as I made my decision. I am so glad she was the one who said hello to me as I am leaving with a brand new sofa & dining table. Thank you for your patience, professional nature & efficient service.

Really welcoming, checked in to see what I was looking for and suggested some alternatives that could fit. Not pushy just informative and friendly.

Thank you for excellent service and patience helping me select my furnishings. Special thank you to Havana, Chris and Humma.

Excellent service from Cris Sargeant who went out of his way to help us, particularly in organising the delivery of our sofa around our moving in date. His product knowledge and advice was greatly appreciated. Would definitely recommend and visit again for future purchases. Great job, Cris - thank you!

Jo and Reef were Friendly and cheerful, efficient and professional throughout. Nothing was a problem.

Syan was great and explained everything very well.

We had a great experience at Furniture Village Farnborough. Hakan was incredibly patient & helpful throughout, taking the time to answer all our questions without any pressure. Also managed to get us a super quick delivery. Excellent customer service-thank you!

Went to Furniture Village Farnborough looking for sofas. Boroka could not have been more helpful. She was friendly, patient and very knowledgeable, explaining everything to us extremely thoroughly. It was a great pleasure for us from start to finish! I absolutely would not hesitate to return. Highly recommended.
Thank you so much Boroka.

Chris Sargeant was very knowledgeable on our purchase. He was clear on product and additional products connected with our purchase. He had a very pleasant manner, not pushy or overly intense. He allowed us to make up our own decision with the right amount of advice. Very happy with our experience in the Farnborough branch

Boroka was a wonderful assistant, made our shopping experience easy and quick

Great service was provided by Hakan in the store. He was really helpful & knowledgeable & explained the lead time for our new furniture, which was spot on.
When it was delivered, Joe & JT did a great job delivering it & setting it up. Very happy with service from start to finish & would definitely recommend this store.

I went to Furniture Village last week to look for a mattress.
Syan Satwinder the sales consultant helped me look and lay on the mattresses.
Her knowledge of the products were impressive.
Syan never rushed me and when i said i needed to go away and think about it she never once tried to get me to buy before leaving the store. As a result, i felt i was able to process all the information once back at home.
I then returned today and spoke with Syan saying which mattress i liked. To make sure i was comfortable with my choice she suggested i try out a different mattress for comparison and it confirmed i had picked the right one. With this confidence i had made the right choice i went ahead and ordered it from Syan.
I was very impressed with her knowledge and relaxed ‘no sales push’ approach and thats why i decided to buy from her. She represented your company very professionally.

I have recently purchased two items of furniture from FVs Cashmere range. The Sales Consultant was Boroka Sebesi. Ms Sebesi was a pleasure to deal with. Hugely knowledgeable and passionate in regards to the products, showing me various items that may be of interest but without the hard sales tactics. Friendly, approachable and cheerful. There are a number of stores in that area of Farnborough to choose from, FV being the most welcoming. My items are being delivered in just over a week. A huge thank you to Ms Sebisi. She is an asset to the store.

The customer service was excellent. Morne welcomed us into the store and asked for our requirements. He then managed to tick all boxes and gave many options as well as cover. Great ambassador for Furniture Village.

I recently had the pleasure of being assisted by Mark at the Furniture Village, Farnborough. His expert product knowledge and excellent customer service made the decision making process easy and stress free. Thanks to his guidance, I was able to make a confident purchase that I’m extremely happy with. I will certainly be returning in the future because of the exceptional service he provided. Highly recommended.

THE STAFF IN THE FARNBOROUGH STORE ARE BEYOND HELPFUL. KEVIN WAS SO BRILLIANT AND ALLOWED BE TO BOROW THE BOOK TO SEE IF THE COLOUR WORKED WHEN I CAME BACK IN THERE WAS NO HEAVY SALES AND I DID BUY. I GOT SERVED BY CHRIS WHO AGAIN WENT THROUGH EVERYTHING
BRILLAINT KNOWLEDGE AND VERY CALM SALES ENVIRONMENT

My wife and I bought two ottomans from the Farnborough branch. We asked for Chris who had helped us previously. Cris did a great job of navigating us through our options, found the best pricing structure and arranged appropriate product colour. He sourced a second sale bedside chest from another store. He even carried one of our items to our car without being asked. Would not hesitate to go back.