Furniture Village - Orpington Opiniones 

1655
TrustScore: 4.5 sobre 5

4,7

Springvale Retail Park, Sevenoaks Way, BR5 3SG Orpington, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were really impressed with Rob who left us to browse around with no hassle when we decided what we wanted we called him over he offered us a hot drink and then described all the features of the fur... Ver más

Valorada con 5 estrellas sobre 5

Rob was extremely helpful in helping us buy a 3 seater and 2 seater sofa, with footstool. He explained everything perfectly, took us through all the options and got us exactly what we needed, whilst p... Ver más

Valorada con 4 estrellas sobre 5

I bought a beautiful bed set with integrated head board and matching side tables with a Tempur mattress. They advised the bed would take seven weeks to arrive from the manufacturer. Spot on. It arrive... Ver más

Valorada con 5 estrellas sobre 5

Rob Sharman was fantastic he was helpful, knowledgeable,polite and friendly. We came to buy a rug and he took the time to show us how they look on the floor rather than the hanger. Big difference! We... Ver más


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  • Springvale Retail Park, Sevenoaks Way, BR5 3SG, Orpington, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(1655)

65.147 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Salesman was very patient & not pushy

Salesman was very patient & not pushy, he explained the different types of matresses & understood our needs & budget, encouraging us to try out the mattresses & pillows. This was our first shop & we came back 2days later to place our order. Sevenoaks Way Branch

29 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sofa bed

Leigh was very friendly and knowledgeable. Answered all our questions. Managed to buy a sofa bed I was looking for.

31 de agosto de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

After receiving an email from the depot…

After receiving an email from the depot the day before delivery stating date and time item was out for delivery on the day received a phone call (at 7am) that the driver was outside the property but getting no answer. I rang the depot back and after some checking at their end was told the item wasn't even on the van and it was an error at the depot with there loading sheet/schedule. However the Item was eventually delivered 2 days later, promptly on the date/time given and the 2 delivery persons who assembled the item were extremely personable and professional.

28 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience at the Orpington store

We purchased a sofa suite from Furniture Village in Orpington today and had an amazing experience. We were served by Dan, who was incredibly knowledgeable and really took care of us. What we appreciated most was that he was not pushy at all, even when we mentioned wanting to look at other stores first. They went above and beyond by throwing in some free items, offering us coffee while we browsed, and even giving us freshly baked cookies as we left. Exceptional customer service from Dan—thank you!

23 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer experience

We made an impromptu visit to the store in Orpington to look for a sofa. The staff gave us all the time we needed to browse and when needed, Rob was more than happy to sit down with us and discuss options like materials and colours. He was professional, knowledgeable and friendly.

22 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Miss sold rise and recliner chairs then…

Miss sold rise and recliner chairs then no e mails as promised

21 de agosto de 2026
Opinión espontánea
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Respuesta de Furniture Village - Orpington

Good Afternoon, I am so sorry to hear about the issues you are experiencing, I would like to investigate this further for you. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk, Kind Regards Kieran

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