Furniture Village - Southampton Opiniones 

1927
TrustScore: 4.5 sobre 5

4,7

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have made several trips to Furniture Village Southampton in the last 6 months, having recently moved house. The staff are always friendly & attentive without being pushy. Some items we particul... Ver más

Valorada con 5 estrellas sobre 5

I have purchased furniture, from FV three times. My last purchase was always having problems. Castalan guy came several times a great service. In the end the repairs did not fix the problems. I asked... Ver más

Valorada con 4 estrellas sobre 5

We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enligh... Ver más

Valorada con 5 estrellas sobre 5

Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time... Ver más


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Información de contacto

  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(1927)

65.926 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great customer service…

We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enlightening No high pressure sales technique, just friendly and honest support.
Good selection of product and styles to choose from. Good deal too.

31 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant experience from start to finish

Brilliant experience from start to finish. When we ordered, we realised within 48 hours that we should have selected a different suite so went back into the store. Excellent customer service and we’re very understanding. The change to a different suite was straightforward.
Delivery updates were superb and when it was delivered, Luke had Rich were fantastic.
Would 100% recommend Furniture Village.

4 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We enjoyed our experience at Furniture…

We enjoyed our experience at Furniture Village in Southampton west quay retail estate. It was our second visit to make a firm decision on sofas and armchair. Raymond served us on both occasions and made us feel very welcome. We wanted to spend time making the right decision and enjoyed a coffee and cookies while trying out the sofas.
We decided on our furniture and Raymond helped us understand the extras available to us. We benefitted from the summer discounts and went away with a package that we were very happy with. There was no hard sell but an encouragement in the right direction. Very happy with our experience and looking forward to delivery of our purchase.

29 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We always have a great experience when…

We always have a great experience when we visit Furniture Village Southampton. Victoria is extremely knowledgeable about all the products ,and we feel in safe hands when making our choice. We appreciate her expertise ,and never feel rushed when making decisions. We are always made to feel welcome when visiting the store ,and shall continue to return in the future. Thank you.

29 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer advisor

Customer advisor, Aleks was knowledgeable, patient,friendly. He made us feel welcome and appreciated as customers with no "pressure selling" as often happens in retail .
There is a wide choice of furniture and the quality and the prices were excellent.

26 de agosto de 2026
Valorada con 1 estrellas sobre 5

The furniture we had delivered today …

The furniture we had delivered today we have to remove all the cushions to be able to sit , like sitting on window ledge and for 200 it’s disgusting we will ring shop in morning

25 de agosto de 2026
Logotipo de Furniture Village - Southampton

Respuesta de Furniture Village - Southampton

Good morning, I’m very sorry to hear about the issue with your new furniture and the discomfort you’ve experienced. I understand your disappointment, especially so soon after delivery. To enable me to investigate this for you, please email a copy of your review, along with your full name, address, and order number, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel

Valorada con 4 estrellas sobre 5

My sofa was delivered on 22/8/26

My sofa was delivered on 22/8/26. The date I was told it would be delivered, guys were very professional, helpful and friendly. I am pleased with the sofa, a white leather, corner unit, with power recliners, very comfortable. So far, a very positive experience.

22 de agosto de 2026
Valorada con 5 estrellas sobre 5

Great Service and lots to choose from

I Went into the Southampton store as was interested in a sofa, Victoria approached me with a smile and asked if I needed help, her service and friendliness was both professional and helpful, I bought my sofa and she helped with rugs as well
Great customer service Thankyou furniture village

16 de agosto de 2026

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