Furniture Village - Staines Opiniones 

946
TrustScore: 4.5 sobre 5

4,7

Two Rivers Retail park, Mustard Mill Road, TW18 4WA Staines, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great Customer Service In Store. I was at the Staines showroom, looked after by Robin Sydney. Nothing was too much trouble, my indecision, unsure of my measurements. Robin was helpful and supportive.... Ver más

Valorada con 5 estrellas sobre 5

Sales staff available to attend to us. We had decided what we wanted from the website and visited the store to view the product. Tried out product and viewed swatches of colours available. The Sales M... Ver más

Valorada con 5 estrellas sobre 5

Kalman and Jobie arrived to install 2 big wardrobes. They were flawless, just arrived on time and finished with speed and quality. Hope you are lucky as me to have those delivery specialists.

Valorada con 5 estrellas sobre 5

Robin Sydney gave excellent 5 star professional service with a smile and lovely humour and undertook an excellent deal we could not refuse in respect of the Augusta table set which we have been viewin... Ver más


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Información de contacto

  • Two Rivers Retail park, Mustard Mill Road, TW18 4WA, Staines, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

946 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(946)

63.101 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpful service

Very helpful service. Abed gave me plenty of time to make my choices and gave useful advice in order for me to make a decision.

3 de septiembre de 2026
Valorada con 2 estrellas sobre 5

Be prepared to wait for a long time

This company is a joke.

It took three (three!) months to get a couch just because we chose the fabric and colour, a pretty basic request.
The day before delivery, we were informed it was also delayed and would take an additional week.
The reason was that the goods were apparently held at some dock.

The company manufactures everything abroad and keeps little to no stock, like a cheap eBay seller.
Also, they clearly can't manage their own inventory and distribution, which is why it takes months to get a couch.

Do yourself a favour and choose a serious retailer.

3 de septiembre de 2026
Opinión espontánea
Logotipo de Furniture Village - Staines

Respuesta de Furniture Village - Staines

Good Afternoon, I am so sorry to hear about the delays you have experienced with your order. I would like to opportunity to investigate this further for you. To enable me to do so please can you send a copy of your review along with your name address and 9 digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Valorada con 5 estrellas sobre 5

Great Customer Service In Store

Great Customer Service In Store. I was at the Staines showroom, looked after by Robin Sydney. Nothing was too much trouble, my indecision, unsure of my measurements. Robin was helpful and supportive. I placed the order and even when I got home and needed to amend the order he was totally customer focused.

23 de agosto de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not good service

Not good service

19 de agosto de 2026
Logotipo de Furniture Village - Staines

Respuesta de Furniture Village - Staines

Good morning. I am sorry to hear that you were disappointed with the service you received. To enable me to investigate this for you, please email a copy of your review, along with your full name, address, and order number, to myexperience@furniturevillage.co.uk.Kind regards,
Gabriel

Valorada con 5 estrellas sobre 5

Old chairs still in stock

Looking for the same chairs we bought a couple of years ago. Not in the showroom as discontinued but excellent staff found my order and tracked the chairs were still in stock. Delivered 5 days later. Excellent

15 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have purchased many items of furniture

I have purchased many items of furniture from Furniture Village. Quality is second to none. The customer service team is always friendly and helpful. This latest experience was really great. Robin went over and above to ensure that everything was covered for my needs

9 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The show room was clean and cool

The show room was clean and cool. I was offered a coffee and cookie by the salesman called Robin.
He went above and beyond to make me comfortable. He was extremely helpful with my purchase.
I would highly recommend him and Furniture Village.

12 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Robin Sydney gave excellent 5 star…

Robin Sydney gave excellent 5 star professional service with a smile and lovely humour and undertook an excellent deal we could not refuse in respect of the Augusta table set which we have been viewing the last two years. Have bought here previously and will buy again in the future.

10 de agosto de 2026
Opinión espontánea

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