c/o House of Fraser, Cabots Circus, Bristol, BS1 3BB Bristol, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went to two different BEYOND by GAME locations and they were both incredible. The value for money to be able to get a month long pass for only £15 is insane even though I was only there for 4 da... Ver más

Valorada con 1 estrellas sobre 5

Scam merchants. Went into their physical shop in Bristol, paid £50 for Epic Mickey naively believing it was value for money. Went home and found it for £10. Tried to return it but because I bought it... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I bought a month's subscription to Belong. The problem is that the PCs don't always connected to the games. I started a game of League of Legends and the moment the game started, I got disconnected... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Proveedor de servicios de juegos
  2. Tienda de informática
  3. Tienda de videojuegos

Sobre GAME - Bristol

Escrito por la empresa

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Información de contacto

  • c/o House of Fraser, Cabots Circus, Bristol, BS1 3BB, Bristol, Reino Unido

2,8

Medio

TrustScore: 3 sobre 5

5 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Scam merchants

Scam merchants. Went into their physical shop in Bristol, paid £50 for Epic Mickey naively believing it was value for money. Went home and found it for £10. Tried to return it but because I bought it in person, rather than not collecting it or ordering online I couldn't get a refund and was forced to get an exchange or credit notice. They do this so your forced to pay for other overpriced games and get scammed. The two women behind the counter, one with a piercing, were both very rude. Last time I buy from here, especially since customer service online is impossible to find. Crazy they find a loop hole in legal requirements of 14 day return.

12 de abril de 2025
Opinión espontánea
Logotipo de GAME - Bristol

Respuesta de GAME - Bristol

Hi,

Thank you for taking the time to leave your review.

I'm sorry to hear about your experience at our Bristol store, and I completely
understand the frustration of finding the item at a lower price elsewhere after
purchase. I also apologise if the service you received in-store did not meet
your expectations.

If you'd like to discuss this further, please don’t hesitate to reach out to our
customer service team via our website. We value your feedback and would
appreciate the chance to look into this for you.


Kind Regards,
Bethany
Customer Service Advisor

Valorada con 1 estrellas sobre 5

I bought a month's subscription to…

I bought a month's subscription to Belong. The problem is that the PCs don't always connected to the games.
I started a game of League of Legends and the moment the game started, I got disconnected. The employee needed to find a new PC for me. This has happened every time I've tried to game. Apparently they are having the same issues with Fortnite.
It wouldn't be an issue, but you receive in game penalties for "leaving a game" when really you were just disconnected.
Please fix this, because the restof the experience I fantastic.

4 de abril de 2024
Logotipo de GAME - Bristol

Respuesta de GAME - Bristol

Hi Daniel, 

Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 


Kind regards, 
Em
Customer Services Senior Advisor 

Valorada con 3 estrellas sobre 5
Logotipo de GAME - Bristol

Respuesta de GAME - Bristol

Hi Thomas, 

Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 


Kind regards, 
Em
Customer Services Senior Advisor 

Valorada con 5 estrellas sobre 5

BEYOND by GAME

I went to two different BEYOND by GAME locations and they were both incredible. The value for money to be able to get a month long pass for only £15 is insane even though I was only there for 4 days.

The main age range of people I saw coming in were probably around 8-15 with a few slightly older people coming through so there was a bit of childish screaming and tears (anyone who's played online CoD can harken back to their younger years and know what I'm on about) but otherwise very solid.

The gear you use is solid enough to play most games at a high FPS rate, the mice and keyboards are fairly run of the mill.

27 de junio de 2023

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