GAME, Unit 7 Waverley Mall, EH1 1BQ Edinburgh, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't thin... Ver más

Valorada con 2 estrellas sobre 5

A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful w... Ver más

Valorada con 2 estrellas sobre 5

The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

La empresa ha respondido


Información sobre la empresa

  1. Proveedor de servicios de juegos
  2. Tienda de informática
  3. Tienda de videojuegos

Sobre GAME - Edinburgh

Escrito por la empresa

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Información de contacto

  • GAME, Unit 7 Waverley Mall, EH1 1BQ, Edinburgh, Reino Unido

3,3

Medio

TrustScore: 3.5 sobre 5

17 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Staff caught lying about Pokémon card…

Staff caught lying about Pokémon card stock either to keep them for themselves or for friends. Spoke to one staff member at 10am who got nervous when asked if they had any in and he said"I don't think so" then asked in back room and said no not yet but there's only 4 boxes coming.
Went back at 1pm and spoke to another staff member and when asked if the stock was in yet he got really nervous and said they were already all gone and sold out, when asked how much stock they had he replied only 2 boxes. It's hard enough trying to find Pokémon card stock on the shelves as it is with scalpers flipping them on eBay for double the cost but even harder when the stock doesn't even make it to the shelf as the staff are hoarding it in the stock room.

23 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Game Experience With Great Service

My Experience Was Great Because The Staff Of Game Edinburgh In Waverley Mall Was Very Friendly And Helpful With Things And Game Is A Great Company To Buy Gifts For Friends And Family Members.

11 de abril de 2024
Valorada con 5 estrellas sobre 5

Well stocked shop - friendly staff

Well stocked shop - got what we came for without any issue - friendly staff and enjoyable shopping experience. Heard them deal with an angry chancer customer and felt they were very fair and helpful when that person was trying to convince them to accept return of an abused controller without any proof of purchase. Working in face to face business deserves respect!

28 de enero de 2024
Valorada con 5 estrellas sobre 5

Good Customer Service

Very helpful Assistant.Loyalty Card's metallic strip didn't work. Assistant helped us with App and I was able to redeem my points

2 de enero de 2024
Valorada con 2 estrellas sobre 5

Wrongly priced item

A price label which had been in place for many weeks (I'd been contemplating buying the item since before Christmas) was £10 more at the till. The difference was not honoured and I had to get a refund, though as it was the only copy left I wonder how many other shoppers paid more than they expected without realising

6 de enero de 2024
Logotipo de GAME - Edinburgh

Respuesta de GAME - Edinburgh

Hi Antony, 


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 

Kind regards, 
Em
Customer Services Senior Advisor 

Valorada con 2 estrellas sobre 5

Price

I wasn’t very happy when I payed £489.99 on a PlayStation 5 and 2 days later it was down to £429.99,nobody in the store told me of this deal

27 de septiembre de 2023
Logotipo de GAME - Edinburgh

Respuesta de GAME - Edinburgh

Hi David.


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind regards,
James
Customer Services

Valorada con 4 estrellas sobre 5

Good store

Game is a good store to buy the latest game i do occasionally buy used games but when i can i buy new

3 de septiembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

The man who served me was annoyingly…

The man who served me was annoyingly arrogant and a bit over zealous with trying to push insurance onto me which I was making clear more than enough times I wasn't interested in

11 de mayo de 2023
Logotipo de GAME - Edinburgh

Respuesta de GAME - Edinburgh

Hi Andrew,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME and reference 'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME.

Kind Regards,

Shannon 
Customer Services Senior Advisor

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