Friendly and helpful shop assistant. Looked up some other game titles for me and their release dates and had clearly played some of the previous titles in the back catalogue so was able to relate to w... Ver más
Localización
Cambiar localizaciónc/o Sports Direct, Unit 2 & 3, Bow Street Mall, BT28 1AW Lisburn, GB
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Consulta las opiniones de los clientes
Staff always friendly an always very helpful and make sure you get what you need,and if product not in they will take your number an let you know it's there ect ps5
I was looking forward to my steelbook and I didn't get it
Purchase of a PS4 Control Ultimate Edition for a nephew. Easy to reserve and collect on the Game App which then diverts the user to their Website to search for the product required to rese... Ver más
Información sobre la empresa
Sobre GAME - Lisburn
Escrito por la empresa
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Información de contacto
c/o Sports Direct, Unit 2 & 3, Bow Street Mall, BT28 1AW, Lisburn, Reino Unido
3,4
Medio
7 opiniones
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I was looking forward to my steelbook…
I was looking forward to my steelbook and I didn't get it
27 de octubre de 2024
Had exactly what I wanted thank you
12 de abril de 2024
Friendly and helpful shop assistant
Friendly and helpful shop assistant. Looked up some other game titles for me and their release dates and had clearly played some of the previous titles in the back catalogue so was able to relate to what I was looking for. Clearly interested in their work and passionate about gaming.
28 de septiembre de 2023
Game Reserve & Collect
Purchase of a PS4 Control Ultimate Edition for a nephew. Easy to reserve and collect on the Game App which then diverts the user to their Website to search for the product required to reserve.
Good service, but it only reserved for a day, which is a problem if the item is in the clearance or sale and you can't get in for a day or so to collect, then you'd miss out.
A vast improvement would be to allow the customer to reserve the item and pay for it online with PayPal or other means, then it could be reserved for a week or ten days as already purchased and the customer is then most likely to call in to collect within the 10-day limit.
It would be much better if you had the option to pay in advance like this for items you are reserving in store that are in stock.
At present if you want to pay in advance for items, you can't reserve these to collect, only buy from Games central storage area and pay for shipment which is an additional £4.99.
This is pretty poor customer service compared to other competitors. I would suggest that Game could increase their standard of customer service and business very easily (plus their wider sales & stock purchases in stores) by simply adjusting their online IT systems (App & Website) to give customers the option of reserving items in stock at stores and paying for these in advance online, with an extended collection period of approx 10-days.
Forwarded for your rational consideration of adjusting your business model and online systems to improve your sales figures and customer service.
16 de agosto de 2023
Very happy staff alway nice and friendly
Staff always friendly an always very helpful and make sure you get what you need,and if product not in they will take your number an let you know it's there ect ps5
7 de junio de 2023
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