GAME, 143 The Street, Westfield, E20 1EN Stratford, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I traded in some relatively new games and got a lot less than I paid - I find the reward scheme rather pointless as there is a fee to pay and not much chance of making much credit. I used by games reg... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always have a pleasant service in stratford Westfield branch. I come quite often with my nephew and he has a wonderful time in the shop. A bit overwhelming after school hours. Saw staff chase some ki... Ver más

Valorada con 2 estrellas sobre 5

2 of the packs seem resealed. I am a regular pokemon packs opener. According to one of the youtuber, the chest i bought has to be the factory error one which means the pull rate has to be the predicte... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Needs a lot more work in the online side of things very out dated. Should be able to see store stock levels online. Should be able to reserve items and pick them up in store and from the app too. But... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Proveedor de servicios de juegos
  2. Tienda de informática
  3. Tienda de videojuegos

Sobre GAME - Stratford

Escrito por la empresa

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Información de contacto

  • GAME, 143 The Street, Westfield, E20 1EN, Stratford, Reino Unido

3,7

Medio

TrustScore: 3.5 sobre 5

9 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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3,7

Todas las opiniones

(9)

622 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Incentivise me back in

I traded in some relatively new games and got a lot less than I paid - I find the reward scheme rather pointless as there is a fee to pay and not much chance of making much credit. I used by games regularly but Amazon is usually cheaper and delivers next day. So I probably save more using them. I do think GAME could do more to incentivise people spending money at Game. At the moment I use Amazon the more. GAME needs to come up with a better idea so that you would be silly to shop elsewhere. The rewards scheme gives very little.

1 de junio de 2023
Logotipo de GAME - Stratford

Respuesta de GAME - Stratford

Hi Steven, 

Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 
 
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 
 
Thank you and we look forward to updating your opinion of GAME. 


Kind regards, 
Em
Customer Services Senior Advisor 

Valorada con 3 estrellas sobre 5

There were only two tills in the shop…

There were only two tills in the shop long queues. Had to wait a while to get served.

30 de septiembre de 2023
Logotipo de GAME - Stratford

Respuesta de GAME - Stratford

Hi Eric,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind regards,
James
Customer Services

Valorada con 5 estrellas sobre 5

Felt welcome

Very helpful and happy staff..3 guys that day.
Very chatty and looks like they enjoy what they do.
Very pleased 😀

22 de septiembre de 2023
Valorada con 2 estrellas sobre 5

2 of the packs seem resealed

2 of the packs seem resealed. I am a regular pokemon packs opener. According to one of the youtuber, the chest i bought has to be the factory error one which means the pull rate has to be the predicted result. But 2 of those packs seem ?resealed (in my opinion, I might be wrong, I made a video of unboxing, we can see some fishy thing). Other packs which are not on the error news are ok. 🤷‍♂️🤷‍♂️🤷‍♂️ who knows.

19 de agosto de 2023
Logotipo de GAME - Stratford

Respuesta de GAME - Stratford

Good Morning,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 

So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 

Thank you and we look forward to updating your opinion of GAME. 


Kind regards,
James
Customer Services Senior Advisor

Valorada con 5 estrellas sobre 5

Always have a pleasant service in…

Always have a pleasant service in stratford Westfield branch. I come quite often with my nephew and he has a wonderful time in the shop. A bit overwhelming after school hours. Saw staff chase some kinds one time when they tried to steal something.
Otherwise, they seem to take care of their customers and give good recommendations as well.

5 de junio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Needs a lot more work in the online…

Needs a lot more work in the online side of things very out dated. Should be able to see store stock levels online. Should be able to reserve items and pick them up in store and from the app too. But on the plus side the instore staff are great and love being able to talk about games with like minded people 👌🏾

13 de mayo de 2023
Logotipo de GAME - Stratford

Respuesta de GAME - Stratford

Hi Daniel,


Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online. 


So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'. 


Thank you and we look forward to updating your opinion of GAME.

Kind Regards,

Shannon 
Customer Services Senior Advisor

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