Customer service is so kind and fast responding! Very good quality of the clothes that I bought too, the original mesh pants is a staple in my gym wardobe!
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Consulta las opiniones de los clientes
Ho fatto diversi ordini dove è andato tutto bene.l ultimo ordine ho dovuto fare il reso perché le taglie erano differenti rispetto ai capi ordinati precedentemente. Il mio reso è arrivato regolarmen... Ver más
La empresa ha respondido
Ref order 920205-1 Bought my teenage sons Christmas presents (clothing) recently but mostly ‘too small’ so need to return but nobody gets back to you. I’ve been trying for days - customer service is... Ver más
La empresa ha respondido
The current quality of clothes and material has fallen to a very low level. The clothes do not match the measurements. Xl is totally out of measure. Production takes place in Turkey. After first wash... Ver más
La empresa ha respondido
2,6
Malo
32 opiniones
Ha contestado el 100% de las opiniones negativas
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Nice clothes and kind customer service
Customer service is so kind and fast responding! Very good quality of the clothes that I bought too, the original mesh pants is a staple in my gym wardobe!
1 de mayo de 2026
Opinión espontánea
Respuesta de gaspofficial.com
Thank you so much for the kind words!
We’re glad to hear you’re happy with both the quality and our customer service. That’s exactly what we aim for. And we love that the Original Mesh Pants have become a staple in your gym wardrobe 💪
We appreciate your support and look forward to getting more gear your way soon!
Very bad, buy anything else
Very bad, buy anything else.
The guy working there was very angry to me, cancelled my orders.
He banned me, doesn’t answer my mails, ignores.
10 de marzo de 2026
Opinión espontánea
Respuesta de gaspofficial.com
Hi Leo,
Our team identified multiple orders placed using the same promotional code across several different accounts. The code was intended to allow one free tee per attendee so more people at the event could participate.
Initially, we attempted to work with you and were willing to honor two of the six orders as a goodwill gesture. However, after receiving threats of legal action and false allegations, we decided it was best to cancel the remaining orders and issue full refunds for all six.
The promotion is meant to give everyone at our events a fair opportunity to participate, and we have to enforce those limits when they are clearly abused.
I had a very disappointing experience…
I had a very disappointing experience with GASP.
My order was processed incorrectly from the start: I received two black hoodies, but one of them was a completely different model than what I had ordered. I returned both items as instructed.
However, despite returning everything, Klarna still shows an outstanding balance for one of the hoodies. This amount has clearly been processed incorrectly. I strongly believe the issue started because the wrong item was sent to me in the first place.
What makes this even more frustrating is that GASP has not responded to my messages about this problem. I am now left with an incorrect Klarna charge for items that were never mine and were already returned.
Poor order handling, incorrect billing, and no customer support.
Edit:
Johanna from customer service claims that the package was only 1 kg and that this wouldn’t be possible for just one hoodie. The funny thing is, this is stated on the label that was already in the package for the return. I assume GASP cannot know in advance that you are only returning one hoodie? Strange. Really a terrible customer service.
9 de enero de 2026
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for taking the time to share your experience. We regret that your order and follow-up did not meet expectations at the time, and we understand how frustrating that situation must have been.
This review reflects an earlier period in our operations, and since then GASP has made significant improvements across multiple areas of the business. We have substantially reduced warehouse processing and shipping times, strengthened order accuracy controls, and invested heavily in improving our customer support response time and service quality.
We appreciate all feedback, as experiences like yours have helped drive meaningful changes. Our focus today is on delivering a far more reliable, responsive, and consistent experience for our customers moving forward.
Vieze oplichters zijn het betaalt…
Vieze oplichters zijn het betaalt 130piek voor een broekje en twee hempies en wordt niks geleverd
1 de septiembre de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for your review. We’re sorry to see your frustration and regret that your experience did not meet expectations at the time.
This feedback relates to an earlier period in our operations. Since then, GASP has made significant improvements to our warehouse processing and shipping timelines, as well as major upgrades to our customer support response time and overall service quality.
We appreciate all feedback, as it has helped drive these changes. Our focus today is on providing a more reliable, transparent, and responsive experience for our customers going forward.
Habe bisher nur gute Erfahrungen mit…
Ich habe bisher nur gute Erfahrungen mit den Klamotten und auch dem Trainings Equipment gemacht.
Einige meiner Shirts und Hoodies habe ich seit über 10 Jahren und sie sind noch immer top in Ordnung.
Der Kundenservice ist tatsächlich sehr langsam aber alles in allem bin ich absolut zufrieden mit GASP
3 de enero de 2026
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for your feedback and for being a long-time GASP customer. We’re glad to hear that you’ve had consistently positive experiences with both our apparel and training equipment, and that some of your items have held up for over 10 years — that’s something we truly value.
We also appreciate your patience regarding customer service in the past. Since this review was posted, we’ve made significant improvements to our customer support response times and overall service quality, alongside ongoing enhancements to our operations.
Thank you for your continued support and trust in GASP.
Ho fatto diversi ordini dove è andato…
Ho fatto diversi ordini dove è andato tutto bene.l ultimo ordine ho dovuto fare il reso perché le taglie erano differenti rispetto ai capi ordinati precedentemente. Il mio reso è arrivato regolarmente a destinazione il 5/12/2025 dopo qualche giorno ho contattato il servizio clienti per avere informazioni sul reso ma da allora mai nessuna risposta. Praticamente mi hanno rubato 200 euro ladri maledetti
PS
Avevo dato a questa recensione zero stelle per quanto accaduto...dopo circa una decina di mail dove il servizio clienti non ha mai risposto finalmente dopo questa recensione negativa ho avuto una risposta ed il giorno 7/01/2026 ho ricevuto il rimborso anche se non calcolato correttamente.
30 de diciembre de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your experience. We’re sorry to hear about the frustration you encountered regarding your return and the lack of communication from our customer support at that time.
Since this review was posted, GASP has made significant improvements to both our warehouse processing and shipping times, as well as the quality and response time of our customer support, with the goal of providing a much more efficient and transparent experience.
Customer feedback has been essential in helping us identify areas for improvement and continue moving forward. We appreciate you taking the time to share your perspective.
Worse than awful...
So this ia the second time I have ordered, and the second time that my order has dissapeared. Takes ages to ship and when it does UPS seems to dissapear it pretty quickly.
I don't mind that things go wrong with delivery, but it is what comes next. On both occasions the GASP customer service is worse than imaginable. You would think Id have contacted them to say I'd given their dog a kicking. Because honestly, everything is way too much hassle "it was delivered on the 3rd!". Oh, was it GASP? Well that is news to me. Because it aint here and it aint where you said you left it. So they say they are going to look for it. More days pass and I just don't think I will my items for Christmas now. The previous time, it had taken weeks to arrive and I had ordered for a holiday. Their customer services directed me to collect the item at the UPS depot headquarters, arriving the afternoon before my holiday, I drove across the city, to find, in fact the depot was closed on that day, thanks again GASP Customer service. They do not care at all about their customers.
8 de diciembre de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for taking the time to share your experience. We’re sorry to read about the repeated frustration you encountered with delivery and customer service during those orders.
Since this review was posted, GASP has made substantial improvements to our warehouse processing and shipping timelines, as well as to the responsiveness and overall quality of our customer support, to ensure clearer communication and a smoother experience when issues arise. While we understand this doesn’t change what happened at the time, feedback like yours has been important in helping us identify where we needed to improve.
We appreciate you sharing your perspective and the opportunity to continue moving forward as a brand.
The site does not disclose that the huge extra cost of shipping and duties.
The site does not disclose that the merchandise is coming from Sweden. Everything is priced in USD implying it is US-based. The price of the shoes I bought was USD109. But on top of that at checkout they charged USD22 for shipping. And then the shipper charged another CAD72 (about USD50) for duties for a total of USD72 in “extras” or a total cost 66% higher than advertised. You can equally good weight training shoes from other vendors for about USD100. Caveat emptor!
8 de diciembre de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We understand your frustration regarding unexpected costs and the overall purchasing experience at the time.
Since this review was posted, GASP has worked to improve transparency across the customer journey, as well as to strengthen our shipping processes and customer support response times, ensuring customers receive clearer information and faster assistance when questions arise. Feedback like yours has been valuable in helping us identify areas where we needed to improve.
We appreciate you taking the time to share your experience.
Gasp clothing does not disappoint
Gasp clothing does not disappoint, quality is great and delivery faultless. Their styles are great and perform well while in the gym. Highly recommend.
4 de diciembre de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for the great feedback. We’re happy to hear that you’re satisfied with the quality, performance, and delivery of your GASP clothing, and that the styles are working well for you in the gym.
We appreciate the recommendation and your support of GASP.
⭐ 1/5 stars – Extremely unprofessional and misleading company
I ordered 5 items from GASP. Three out of five (75%) arrived defective — ripped seams and poor quality that looked nothing like the pictures on their own website. I reported this immediately (within 40 minutes after pickup, with photo evidence), but instead of handling it as a legal complaint (reklamation/claim for defective goods), customer service (a person calling himself “Joshua”) kept insisting I should use the return policy. That is completely wrong: return ≠ complaint. Under EU and Swedish consumer law, defective products must be handled as a complaint and replaced/refunded free of charge.
Even worse:
• They falsely claimed the damaged clothes were “normal” when photos clearly prove otherwise.
• They stopped replying to my emails after I sent proof.
• Their “customer service” hides behind anonymous names and gives contradictory answers, very similar to scam behavior.
• Underwear was part of the order, which by their own rules cannot be returned — meaning I was left with no valid option at all.
This is extremely unprofessional and misleading business practice.
I have filed a complaint with my bank and will escalate to the Swedish National Board for Consumer Disputes (ARN) and the Financial Supervisory Authority (Finansinspektionen) for how this has been handled.
⚠️ Warning to other customers: Do not trust GASP’s “support.” If you receive defective products, you risk being denied your consumer rights.
18 de agosto de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for taking the time to share such detailed feedback. We’re sorry to read about your experience and the frustration you encountered regarding product quality and communication with customer support at that time.
Since this review was posted, GASP has made significant improvements to both our quality control processes and our customer support structure, including clearer internal handling of claims and substantially improved response times and consistency in communication. While we understand this does not change what you experienced, feedback like yours has been important in helping us identify areas where we needed to improve.
We appreciate you sharing your perspective and the opportunity to continue strengthening our standards moving forward.
Not sure why these brand gets such bad…
Not sure why this brand gets such bad reviews on trust pilot. I have ordered a handful of times and my orders have always come quick and never had any problems. I did have to return 2 pieces, in the sale, as I ordered a size too small. Their customer service was perfect and they even helped sort a discount so I could reorder them again at the same price I payed originally.
30 de julio de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for your kind feedback and for being a repeat GASP customer. We’re glad to hear that your orders arrived quickly and that our customer service was able to help with your returns and reorders.
We truly appreciate your support and are happy to hear that your experience with GASP has been a positive one.
Commande perdue – aucun remboursement – plus aucune réponse
Le 27 juillet 2025, j’ai passé une commande sur le site officiel GASP (commande n°1034379, montant 123,54€).
La livraison était prévue pour le 4 août 2025.
Le transporteur (Colis Privé) a indiqué “livré”, mais a confirmé par écrit que le colis était perdu et qu’aucune remise n’a eu lieu. Ils ont transmis cette information directement à GASP.
Depuis, j’ai envoyé 6 e-mails au service client GASP pour demander soit un remboursement intégral, soit un nouvel envoi.
Résultat :
Aucune solution proposée
Refus implicite de remboursement
Silence total depuis plusieurs jours
J’ai toutes les preuves : reçu de paiement (Apple Pay), suivi de colis, confirmation écrite du transporteur et copies des e-mails envoyés.
Le dossier est désormais signalé aux autorités américaines :
FTC (Federal Trade Commission)
IC3 (Internet Crime Complaint Center – FBI)
Je déconseille fortement de commander sur ce site tant qu’ils ne traitent pas correctement ce type de problème et n’honorent pas leurs obligations légales envers leurs clients.
27 de julio de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with your order and communication with our customer support at that time.
Since this review was posted, GASP has made significant improvements to our shipping processes and customer support response times, ensuring that issues are handled more efficiently and transparently. Feedback like yours has been important in helping us identify areas where we needed to improve.
We appreciate you taking the time to share your perspective and the opportunity to continue strengthening our service.
Amazing costumer service experience.
Amazing costumer service experience.
I had accidentally placed an order containing the wrong sizes, costumer service was quick to action. They refunded my order, guided me through the return process and overall a pleasent experience.
28 de mayo de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for your feedback. We’re glad to hear that our customer service was able to assist quickly and guide you through the return process, ensuring a smooth experience.
We appreciate your support and are happy that your experience with GASP was a positive one.
Qualität ist mittlerweile fast…
Qualität ist mittlerweile fast unterirdisch.
Das Gummi hält nicht lange und leiert aus, der Schriftzug löst sich schnell auf. Ich hatte die gleiche Hose damals, die hielt ewig.
Hauptsache die Preise gehen hoch.
Ziemlich enttäuscht.
16 de julio de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet the high standards you had come to expect from GASP.
Since this review was posted, we’ve made significant improvements to our product quality control and continue to refine our materials and manufacturing processes to ensure durability and performance. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Slow customer service that doesnt seem…
Slow customer service that doesnt seem to eager to help. Had a reclamation that was so slow I ended up not bothering anymore, ill buy other brands from here on in.
7 de julio de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the slow response you experienced with customer service at that time.
Since this review was posted, GASP has made significant improvements to customer support response times and service quality, ensuring issues are handled more quickly and efficiently. Feedback like yours has been important in helping us identify where we needed to improve.
We appreciate you taking the time to share your perspective.
Just don’t buy from them
Just don’t buy from them
By the time ur order arrives you don’t even care about it anymore it’s been 3 weeks still yet to receive mine and they literally don’t care. Take better care of your customers if you want to keep a good community
24 de abril de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the delays you experienced with your order and the frustration it caused.
Since this review was posted, GASP has made significant improvements to our warehouse processing and shipping times, as well as our customer support response times, to ensure orders are delivered more efficiently and that customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
Geen kwaliteit
Geen kwaliteit
Verzend kosten wordt ook bij gerekend
Lijkt er op dat gewoon oplichting is
Nep stickers
1 de abril de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Since this review was posted, GASP has made significant improvements to product quality, shipping transparency, and customer support response times, to ensure a smoother and more reliable experience for our customers. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
livraison abusé
Je suis un énorme chad commandant souvent sur gasp pour mog one fitness lille les tanneurs mais récemment mes deux dernières commande de plus de 150€ mettent 3 SEMAINES à arriver chez moi c’est inadmissible car ils promettent une livraison en 5 jours max sachant que je commande toujours pour plus de 150€ pour être livré sans frais de port et rapidement, le pire c’est que le support était limite désagréable la fois où je les ai contacté pour avoir des nouvelles de ma commande, cependant t-shirt de mogger je ne crache pas dessus
4 de febrero de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the delays with your recent orders and the frustration this caused, as well as your experience with customer support.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times and service quality, to ensure orders are delivered more efficiently and customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective and hope future orders reflect the improvements we’ve made.
Nice shirt at a great price
I had a good experience with this company I ordered a shirt on 01/25 got an immediate confirmation a few days later I got an email with tracking and it was delivered on 01/31 the shirt is exactly what I was looking for a soft cotton polyester blend with an athletic fit it was 19.99 and 2.99 shipping great price, I will order from them again
25 de enero de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We’re glad to hear that your order arrived quickly and that the shirt met your expectations in quality, fit, and value.
We appreciate your support and look forward to serving you again at GASP.
Don’t expect a Package
Packages are said to be shipped same day but it’s been over 3 weeks with no conformation or anything. Disappointing because I spent over $100 on my order.
8 de enero de 2025
Opinión espontánea
Respuesta de gaspofficial.com
Thank you for sharing your feedback. We’re sorry to hear about the delays you experienced with your order and the frustration it caused.
Since this review was posted, GASP has made significant improvements to warehouse processing and shipping times, as well as customer support response times, to ensure orders are shipped promptly and customers receive timely updates. Feedback like yours has been important in helping us identify areas for improvement.
We appreciate you taking the time to share your perspective.
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