Mon horloge s'est mise rapidement à l'heure, du coup je n'ai pas lu le paragraphe " Réglage manuel de l'heure" dans le Manuel d'utilisation. Je me suis retrouvé avec un langage de l'heure en alleman... Ver más
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Consulta las opiniones de los clientes
Le cl2000 ne fonctionnait plus comme prevu . La batterie ne se chargeait plus. Réponses rapides du service client. Le service client a compris mon problème. J’ai reçu une nouvelle batterie de GEEMA... Ver más
TRE,TRES satisfaite du SAV qui m'a donné entière satisfaction et qui m'a permis de résoudre un problème avec Téléphone séniors qui avait été malhonnête avec moi en Mai dernier. Nicolas du SAV de GEEMA... Ver más
J'ai posé une question à Télécom Geemarc et l'on m'a rapidement et bien renseigné. Merci
Información sobre la empresa
Escrito por la empresa
Geemarc Telecom specialises, as a manufacturer, in the sale of products specifically suited to the needs of hearing-impaired and visually impaired users, senior citizens and people living with dementia (corded, cordless and mobile phones, TV and/or hearing-aid headsets, clocks and alarm clocks, accessories, etc). Geemarc Telecom est spécialisée, en tant que fabricant, dans la vente de produits spécifiques et adaptés aux besoins des malentendants, malvoyants, séniors et personnes affectées par Alzheimer (téléphones filaires, sans fil ou mobiles, casques TV et/ou amplificateurs d’écoute, réveils, horloges, accessoires, etc).
Información de contacto
2 rue Galilee - Parc de l'étoile, 59760, Grande-Synthe, Francia
- help@geemarc.com
- www.geemarc.com
4,4
Excelente
136 opiniones
Ha contestado el 100% de las opiniones negativas
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Respuesta de Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Extrêmement satisfaite
Retour rapide de la réponse à ma question pour solutionner mon problème par un conseiller très sérieux et très clair dans ses explications ,ce qui est rare actuellement .....Merci pour son professionnalisme et son écoute fort utile pour la senior que je suis, face à toutes les difficultés de ces nouvelles technologies
7 de noviembre de 2022
Respuesta de Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Justin
Justin. His customer service was second to none. He couldn't have been more helpful in sorting my problem out even though I couldn't find the receipt. He replaced my head phones without any bother and they were delivered in days. He not only replaced the head phones but sent a full new unit. Thank you Justin
Regards
Steven
13 de noviembre de 2022
Opinión espontánea
Respuesta de Geemarc Telecom
Hi Steven,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Oui, très satisfaite
Oui, j'ai toujours été très satisfaite du service après vente de chez geemarc et cela depuis 7 ans. Merci
19 de octubre de 2022
Respuesta de Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Réponse fournie rapidement avec…
Réponse fournie rapidement avec cordialité
Réponse fournie rapidement avec cordialité
Réponse fournie rapidement avec cordialité
28 de octubre de 2022
Respuesta de Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Respuesta de Geemarc Telecom
Hi Yvonne,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Excellent customer service
Excellent customer service. My issue was resolved quickly and efficiently.
29 de septiembre de 2022
Respuesta de Geemarc Telecom
Hi Gordon,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Disappointing and not very helpful…
Disappointing and not very helpful response from the helpdesk so a bit stuck on what to do next.
20 de agosto de 2022
Respuesta de Geemarc Telecom
Dear John,
Thank you for this review. I'm sorry that our answer to your query was not helpful. Please contact us again on help@geemarc.com and we will check the possibilities.
Have a nice day.
Fabulous support and advice with top…
Fabulous support and advice with top class customer care
Many thanks
16 de agosto de 2022
Respuesta de Geemarc Telecom
Hi Siobhan,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Advice needed on fault
Advice needed on fault. Advice,given promptly, was understandable and cogent.
15 de agosto de 2022
Respuesta de Geemarc Telecom
Hi Andrew,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Problems with the remote on SOS phone.
The remote on my SOS phone stopped working when it was only about a year old - battery said to last for two years. My email enquiry was answered very quickly and the gentleman on the helpline authorised a replacement. This arrived the next day. When I had problems linking the new one to the base unit he was endlessly patient, even talking me through the process by phone. Result: one very satisfied customer.
12 de agosto de 2022
Respuesta de Geemarc Telecom
Hi Irene,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Remerciement au SAV.
Adaptateur secteur de remplacement, du "medaillon", recu rapidement, cela fonctionne a nouveau bien.Merci.
7 de agosto de 2022
Respuesta de Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
The geemarc cL595 amplified phone that has enabled me to hear people over phone
The geemarc cL595 amplified phone that I have purchased also with a cordless phone too is absolutely brilliant. I can hear now very clearly when using the phone to make or receive calls. I have really struggled with my old phone not being able to hear properly. The volume boost on geemarc phone has enabled me to now hear clearly what someone is saying to me.
31 de julio de 2022
Opinión espontánea
Respuesta de Geemarc Telecom
Hi Lynn,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Helpful and no Hassle
Seriously helpful. Never had any issues when advising of a fault that had developed in one of their telephones. Immediate replacement organised. Customer service as it used to be !
25 de julio de 2022
Respuesta de Geemarc Telecom
Hi Alec,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Faulty headphone set
Reported a fault on a headphone set. Geemarc responded very quickly. The faulty item was return to them and was repaired and posted back the next day
16 de julio de 2022
Respuesta de Geemarc Telecom
Hi Brian,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Great support from Justin VERHAEGHE
Great support from Justin VERHAEGHE , very much appreciated.
12 de julio de 2022
Respuesta de Geemarc Telecom
Hi Alan,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Great response to a problem
A disabled friend's cordless handset ceased working. Geemarc Telecom replaced the handset for free & were extremely helpful in dealing with the situation both swiftly & sympathetically.
12 de julio de 2022
Respuesta de Geemarc Telecom
Hi Peter,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Justin and the team were very helpful…
Justin and the team were very helpful when I had a enquiry to make and solved my problem very rapidly, I would definitely use them again if I needed to but hoping I don’t need to now.
11 de julio de 2022
Respuesta de Geemarc Telecom
Hi Mr & Mrs Baines,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
An exemplary customer care
Some years ago I had bought an Amplipower 40 for my parents to address their growing hearing difficulties. The handset showed some problems from the beginning: it was difficult to hear my parents' voice, while they heard perfectly. Over time the malfunction got worse and when my father passed away, the situation became really difficult. The phone was my mother's only link with family and friends, but it was becoming difficult to use as we could hear her voice on the phone. I wrote Geemarc asking for the possibility of a spare part to replace the malfunctioning handset and I found an unexpected care that moved me. Geemarc sent a new handset directly to my mother for free, solving immediately the issue! Geemarc showed an exemplary customer care service and a remarkable attention to people. I take the opportunity to thank Geeemarc so much: your reputation flighted so high that I’ve just bought two Amplipower 50 for other rooms in my mother’s house.
8 de julio de 2022
Respuesta de Geemarc Telecom
Hi Silvano,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
I broke my earphones replaced with a…
I broke my earphones replaced with a new head set . Excellent service.
4 de julio de 2022
Respuesta de Geemarc Telecom
Hi Michael,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
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