Gem Jewelers Opiniones 

286
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very happy with my natural diamond tennis necklace from Gem Jewelers Co. Initial chat on website, then FaceTime with Joe at the Miami store sealed the deal. Necklace beautifully made according to my d... Ver más

Valorada con 5 estrellas sobre 5

originally purchased a 4-carat, 14K white gold diamond tennis bracelet in a crown prong setting. However, when the bracelet arrived, I was not completely satisfied with my purchase due to the... Ver más

Valorada con 5 estrellas sobre 5

I got myself a a 3 prong tennis necklace from Gem jewelers for Xmas. I absolutely love love my necklace, wear it everyday everywhere. It does NOT flip unlike other ones I have bought and returned. Joe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Shipping was fast.Communication was great.The tennis necklace is beautiful but keeps rolling so trying to find ways to prevent that. Also trying to verify the report number with DIA but it's not sho... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Joyería

Escrito por la empresa

Gem Jewelers Co.™ is one of the leading retailers in Timeless Diamond Jewelry and Gemstones. Our specialty and claim to fame is our Diamond Tennis Necklaces. Our Unbeatable prices on GIA Certified diamonds, diamond eternity bands, and diamond tennis bracelets makes us satnd out from the rest. Based in the Jewelry District Of Los Angeles, our historic mark makes us exclusive to many others. With over 25 years of experience in the business, we aim and strive to provide outstanding quality and craftsmanship in all our jewelry designs and pieces. Our customer dedication is our main goal and our priority when creating these masterpieces. We want all our customers to feel part of our family and get exclusive and personal service to ensure all your requirements are met. Our strict quality control is set to make sure all pieces are delivered in the most exquisite and delicate manner. In our effort to help the American Job Crisis, Gem Jewelers™ jewelry is all manufactured and designed in the USA. Our sourcing for all our diamonds and gemstones are 100% ethical and in standard with the Clean Diamond Trade Act, therefore we do not source or mine illegal diamonds AKA Blood Diamonds. We thank you for visiting our website and look forward to serving you.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

286 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(286)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bracelet

I recently received my order, absolutely beautiful!! I communicated with Christine wanting a few requests. She was an absolute pleasure to work with! Timely communication, knowledgeable, and above all patient with all my questions. Thank you Christine! I will definitely do business with Gem Jewelers with my future dream purchases!

7 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gem Jewelers impressed me with their…

Gem Jewelers impressed me with their combination of quality, transparency, and customer care. The company offers certified natural diamonds and creates jewelry that looks refined and thoughtfully crafted. I appreciate their lifetime warranty and flexible payment options, which show confidence in their products. Customer reviews highlight fast service and genuine attention to clients’ needs. Overall, Gem Jewelers feels like a reliable and professional brand worth trusting.

23 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful experience

Wonderful experience. As a guy shopping for his girlfriend, Christine was incredibly helpful and responded immediately to all my inquiries. The tennis bracelet I received was beyond expectations and my girlfriend absolutely loves it. Additionally I mentioned that I needed it ASAP and they were able to get it to me the next day. Thank you Gem Jewelers.

14 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simply the best!

I found Gem Jewelers last fall and have since bought a few gorgeous pieces, including a couple diamond flexi bangles and tennis necklaces. Every item has been excellent quality and beautifully made. When I needed help with the fit of a necklace, their team was kind, patient, and went above and beyond to make it right. Their prices for natural diamonds and the level of service they provide are incredible. I’m so glad I found them and can’t wait to get another piece someday soon (hopefully a good Black Friday sale, fingers crossed). Highly recommend them, shop with confidence I promise you won’t regret it.

1 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely happy with our purchase

I’m extremely happy with our purchase of the graduated Diamond tennis necklace from Gem Jewelers Co. I took a leap of faith after finding them online and as I have read from other people, their quality definitely stands out from other competitors that I have seen and definitely amazing prices. We got the necklace in the mail a few weeks and are extremely happy with the way it looks and the quality. We also appreciate their amazing payment plan which helped us greatly in purchasing this gorgeous tennis necklace. I highly recommend Gem Jewelers for anyone looking for a very high-quality tennis necklace. Thank you!

10 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

18 in 5 carat TW diamond/platinum tennis necklace

I ordered an 18-inch, 5 carat total weight, natural diamond tennis necklace from Gem Jewelers as a gift to my wife for our 30th wedding anniversary. Their website was easy to navigate, their customer service was top-notch (especially Jessica who helped me throughout), and the item arrived as-advertised and on-time (a week before our anniversary)

Gem Jewelers offered a better selection of platinum necklace lengths (14 to 18 in vs. only 16 in elsewhere) and total diamond carat weight (3 to 15 carats) than available elsewhere, and they offered a better average diamond color (G vs. H-I elsewhere) and clarity (VS2 vs. SI1-SI2 elsewhere) for less money.

Gem Jewelers also offered a 10% Labor Day discount and even suggested I order the necklace a day early to avoid impending price increases due to tariffs (I checked later, and prices did, in fact, rise the day after my purchase). They also gave me a $100 new customer discount.

To top it all off, they included a free pair of 1 carat total weight diamond stud earrings.

My only (very slight) negative feedback: For some reason, their platinum diamond tennis necklaces are final sale (not eligible for their 14-day, no-questions-asked, money-back guarantee available with their white, yellow, and rose gold necklaces) so I had less room for error! Fortunately, I got it right, and my wife loved it!

If the platinum necklace hadn't been final sale, I might have exchanged it (and spent a bit more) for the 7 carat total weight option for some added sparkle

Overall, a great experience. No regrets! I recommend Gem Jewelers and will definitely shop here again!

31 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Miracles are possible when you have the right partners!

Joe was an amazing partner to not only design but deliver a breathtaking custom piece that will be a show piece tennis bracelet in our family for generations. He helped me with assessing the right quality GIA certified stones for my anniversary gift to my wife. The team worked to all hours of the night. Despite it being during busy holidays Joe and the team were able to work a miracle and deliver from start of design to in an overnight FedEx within 3 business days. Joe didn’t stop there, he followed up continuously to make sure the delivery made it to me. He made it possible for me to have it just in time to surprise my wife on our anniversary.

3 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you

I bought a diamond tennis necklace from Gemjewelers co. I was not very knowledgeable about diamonds. Christine spent more than an hour to explain to me how to determine the quality of a diamond. She also showed me the different options I had as far as diamond tennis necklaces were concerned. She never pushed me to buy anything, she was just there to help out. I eventually picked up a gorgeous necklace. I was delighted to put it on. The price was very affordable. I got a good discount. Thank you, Christine! You are the best!

23 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ORDERED A PAVE ETERNITY BAND AND…

I ORDERED A PAVE ETERNITY BAND AND ABSOLUTELY LOVE IT. IT IS MORE BEAUTIFUL THAN THE PHOTOS. IN ADDITION THE CUTOMER SERVICE AT GEM WAS OUTSTANDING. THEY LISTENED TO EVERY DETAIL I WAS LOOKING FOR AND THEY EXECUTED EACH. I WOULD DEFINITELY USE THEM AGAIN!!!

15 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Diamond tennis necklace!!

I’d been wanting a diamond tennis necklace for a while but didn’t know who to trust. A friend told me to check out Gem Jewelers Co., so I reached out — ended up speaking with Joe, and he was honestly amazing.

He didn’t try to upsell me or push anything. Just really helpful and patient. He walked me through all the different options, explained the differences in diamond quality, carat sizes, and even little details like how their necklaces are made to not flip (which was something I didn’t even realize mattered — but now I totally get it).

The necklace I got is beautiful. The diamonds are super bright, it sits perfectly, and the whole piece just feels really high-end. I’ve worn it a few times already — to dinner, an event — and people always compliment it. One person even asked where I had it custom made.

And price-wise, I was honestly shocked — in a good way. It’s a natural diamond, not lab-grown, and the quality was better than some of the stuff I saw in stores around LA that were literally twice the price.

If you’re looking for something timeless and high-quality without spending retail store prices, definitely hit up Joe at Gem Jewelers Co. I had a great experience, and I’m already thinking about getting a matching bracelet next.

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ll be honest—at first

I’ll be honest—at first, I was skeptical about ordering fine jewelry online. When I bought my first tennis necklace from Gem Jewelers Co., I actually took it to a local jeweler to verify everything because I wanted to be sure it was the real deal. Not only did it check out, but the quality was even better than I expected. Since then, I’ve become a loyal customer and honestly wouldn’t shop anywhere else.

My collection now includes 2 tennis necklaces ( One Graduated one classic of course lol ) and a beautiful tennis bracelet from them, and I’ve been impressed every single time. The necklaces have this amazing non-flipping design that lays perfectly on the neck, which is so hard to find. The bracelet is classic and elegant—exactly what I was looking for. Every piece sparkles like crazy and feels substantial, not lightweight or flimsy like some others I’ve seen.

What really sets Gem Jewelers Co. apart is the combination of unbeatable prices and genuinely great service. They always respond quickly, answer questions with patience, and you can tell they care about making sure you’re happy with your purchase. It never feels like a sales pitch—it feels like you're dealing with people who truly stand behind their product.

We’ve been shopping with them for a while now, and I can confidently say they’re the best in the business when it comes to quality, price, and customer experience. If you’re on the fence like I was, just go for it. I’ve never looked back.

OH BTW Ask for Joe for the extra special treatment.

4 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I highly recommend Gem Jewelers

I highly recommend Gem Jewelers! I was looking for a specific piece and asked if they had anything like it—they offered to custom-make it for me on the spot. The whole process took just a few minutes, and the final piece turned out even better than I expected. It was ready in just a week and came at a great price!

2 de mayo de 2025
Valorada con 5 estrellas sobre 5

Quality products and exceptional customer service


I am amazed of this jewelry company meeting the customer needs and very reliable of keeping promises, it’s a tailored experience. Jessica delivered an exceptional customer service, she went extra mile to delight customer. I highly recommend Gem Jewelers!
 

4 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

"Exceptional Service & Stunning…



"Exceptional Service & Stunning Results!

I recently ordered a custom ring from this business, and I was blown away by the exceptional service I received! Despite the very short notice, they delivered the ring on time, which was impressive.

But what truly exceeded my expectations was the final product - the ring turned out stunning! It was exactly what I had requested, with impeccable attention to detail. The craftsmanship was top-notch, and the quality of the materials was evident.

I highly recommend this business to anyone looking for custom jewelry. Their commitment to customer satisfaction, combined with their exceptional craftsmanship, makes them a standout in their field. Five stars isn't enough - I'd give them ten stars if I could!"

13 de febrero de 2025
Opinión espontánea
Logotipo de Gem Jewelers

Respuesta de Gem Jewelers

We truly appreciate your feedback! It was a pleasure helping you design and create this beautiful eternity band, wishing you many joyful moments with it!

Christine

Valorada con 1 estrellas sobre 5

Made an appointment on their website a…

Made an appointment on their website a week in advance. Asked a question on instagram. Arrived for my appointment after a 45 min drive is morning rush hour. Husband and I drove different cars, paid total $40 for parking. Went to lobby of building realized we didn’t know what floor, looked on internet, could not find. Checked instagram and realized was sent a instagram message at 5am just stating they needed to cancel my 9:30. No phones calls, emails, nothing, don’t check instagram as part of my morning routin- 45 min drive, $40 to park… security in lobby cannot find their floor in their records either. No answer of phone. Very very disappointed. No accountability by them.. very weird.

29 de enero de 2025
Opinión espontánea
Logotipo de Gem Jewelers

Respuesta de Gem Jewelers

Dear Elizabeth,

We sincerely apologize for the inconvenience you experienced. Unfortunately, due to unexpected understaffing caused by the recent fires, we had to cancel your appointment. We did our best to notify you as soon as possible via Instagram, which is where you have been communicating with us from the start, but we understand that this was not the most effective way to reach you.

We completely understand your frustration, especially given the time and cost involved in your visit. This is not the experience we want for our customers, and we are taking steps to improve our communication to prevent this from happening again.

Additionally, in regards to you not finding the address, security is instructed not to give out our suite number until an appointment is confirmed. While we understand your frustration, we kindly ask that you refrain from using racist comments on our pages.

Please reach out to us directly, and we would love the opportunity to make this right for you. We truly appreciate your feedback and hope to serve you better in the future.

Best regards,
Shelly

Valorada con 5 estrellas sobre 5

Beyond Expectations!

Christine exceeded all of my expectations, from her responsiveness to accommodating special asks. She made this a great experience and my wife was ecstatic with her gift! Thank you Christine and thank you Gem Jewelers!!

4 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Worked with Joe for 7 months paying off a layaway necklace. Usually I would be hesitant buying something like this online over a long period of time but was reassured every step of the way. Extremely satisfied with the result and would do business with them again

16 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience with Gem Jewelers

Amazing experience with Gem Jewelers! Purchased a gorgeous 9 ct natural diamond tennis bracelet which is stunning! Joe was extremely patient in answering all my questions & is very knowledgeable! They have great prices & are very trustworthy & accommodating. Highly recommend! It def won't be my only purchase!

13 de diciembre de 2024
Opinión espontánea

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