Genie Homes Opiniones 31

Really poor service from the very first day. Was given a day to collect keys as planned, then turned up at my new shared property to find the painter there, so I couldn’t move in. He had no idea anyone was moving in as he was there decorating. I was temporarily moved into a spare room next door to my rental that was dirty, so you can imagine my first impression. After a couple of days (& without actually being told until I contacted the office) my room was ready. Freshly painted but dirty overall. I’m in my room a couple of days later, then the cleaner entered my room to say he was there to clean for the new tenant! I had to explain it was me, & I’d already cleaned the room from the previous tenant living there. Grim. No entry inventory logged having reported this multiple times. ( I wanted to ensure my deposit would be returned when I left, having an inventory done also kept things right for me.)

I then discovered that there was no working heating in my room & the ensuite bathroom paint (which had just been ‘done’ all peeling off straight away due to the damp underneath.) I knew I’d made a big mistake taking this rental. Reported the issues through their maintenance procedure multiple times before the painting was addressed. After a month or so, I decided to end my tenancy early. I paid the £400 fee to end the tenancy early, on the basis that another tenant was found. (No actual paperwork regarding this was ever sent to me.) Luckily for me, this happened quickly, otherwise I’d still be liable for rent for the full 6 months agreed (which is fair enough I guess.) Still no heating by this point. I moved in at the end of August 2025, & when I moved out mid November 2025, it still had not been resolved.

Multiple emails, messages & calls regarding my refunded rent due having paid Novembers rent in advance. Communication silence. Eventually, I received money in my bank. When I questioned the amount returned I was told by WhatsApp weeks later that I only got the refund back from when the new tenant moved in!! I emailed back with the terms of the rental agreement which do not stipulate this, only for my email to be ignored. This company completely ignore you I believe in the hope you give up contacting them. Terrible service from the very beginning. Thankfully I did get my deposit back, but I’m still chasing rent that I am due. Emails still being ignored. Really poor service.

Anyone thinking about using this company, I strongly recommend not to.

Absolutely terrible experience with this letting agency. I viewed a property three weeks in advance and paid the holding deposit the same day. I sent an email to them to confirm my holding deposit and my request, but never got a reply.

When I received the draft tenancy agreement, it stated the tenancy would start on the 26th. Based on that date, I scheduled my move for the 27th and booked movers. I went through all the required checks as instructed. However, no one ever confirmed the contract with me, arranged the move-in, or gave me clear updates. I kept asking if I could move in on the 27th and was repeatedly told “there should be okay,” so I proceeded with my plans. I called, but my calls were always hung up on, so I had to rely on messages. I messaged almost every day and was always told “everything is fine.”

On the 25th, I still had not received any updates, so I contacted them again. They finally told me to call the office, where I was informed my application had only been approved on the 24th. I explained that I had already booked movers, and they said they would “look into it and call me back in 5 minutes.” I waited for over an hour, called multiple times, and was repeatedly told the manager was in a meeting. Every time I asked for answers, they just said the manager was still in a meeting with the director and would call me later. After more than an hour, they finally called me back, only to say I could not move on the 27th. Instead, they told me I must wait until the 1st to move in, forcing me to cancel all my plans at the last minute.

They took no responsibility for the delay. They later said they had not formally confirmed the move-in date, and that everything I had arranged — including the moving company — was my own responsibility. I told them they had previously told me “there should be okay” after I sent multiple messages asking if there was enough time for me to move in on the 27th. They said it was all my responsibility and never formally confirmed anything. They also refused to refund my holding deposit, saying that withdrawing was my choice. They took no responsibility for any of the consequences — I had to rebook the moving company, find a hotel to stay in, and they refused to help.

The communication was awful and very aggressive. I was constantly interrupted, had to say “can you let me finish what I am saying” just to speak, and they continually shifted the blame onto me. They would not confirm anything, did not answer calls, ignored messages, and repeatedly promised someone would contact me quickly — only for the responsible person to go on annual leave.

Unprofessional, unhelpful, and disrespectful from start to finish. This agency caused unnecessary stress and cost me both time and money. I would never recommend them to anyone.

I see home on zopla I was intrasting for viewing. I send my details on email
I resive text from number I don't know who is telling me to put all my personal details on text
That I wasn't sure who is the sender I call that number no answer
I decided to call the company to check the sender.
I shocked that the person who picked the phone same person who send the text
It should be professional deal with it by email not text message
And by the way I wanna say to that agent who picked the phone.sorry to keep u wake
And I will ever send u my details if I don't know who am talking to or who is the sender
The company is genie homes

Fantastic company who I have trusted with my portfolio for years and never let me down. The whole team is fantastic especially colette who always comes back to me and sorts any issues I could have.

Genie homes do a great job of managing my portfolio especially with social housing which frees up my time which is very invaluable.

As a Landlord, Genie Homes have been instrumental in arranging a refurb of my property and arranging for a social housing provider to take a 3 year lease. I would highly recommend anyone contemplating a similar approach with their property to contact Sue and her team. They also have been prompt in addressing those problems which are still landlord responsibilities.

As a landlord, working with Genie Homes has been fantastic. Sue and the team are extremely experienced, professional and know what they are doing when it comes to social housing. We cannot thank them enough for all their support.

Great service from a friendly and active team that have a vast amount of knowledge of the rental market. Sue got me introduced to a provider that took on my whole block of 10 flats and helped all the way to signing them up.

Special thanks to Oscar for managing the onboarding process.

Sue and team look after a few properties for us, always had a great service. Would certainly recommend to others and will be passing on more of our properties to them when they become available.

Always found Sue and her team to be great. Very knowledgeable and they really know how to manage HMO’s. I would recommend them for any investors looking for a solid midlands based agent.

Sue and Oscar super helpful and attentive.
An effortless process and an ideal solution

I’ve used & worked with Sue from Genie Homes for many years now, and her & all of the knowledgeable staff are first rate

If your looking to have your property managed then this is the team you need

I’ve had a great experience working with
Genie Homes estate agents especially
Sue Simms a lovely lady who has immense knowledge in the industry.
From start to finish, they provided excellent support in helping me rent out my property.
Their knowledge and professionalism stood out, especially when negotiating a great deal that resulted in a fantastic yield.

They offered clear communication throughout the process and took care of every detail, making the whole experience smooth and hassle-free. I would highly recommend their services to any landlord, especially those focusing on HMO and social housing.

A fantastic estate agency with real expertise in the specialist rental market.

Very good service, highly recommend genie homes for hmo / social housing management service,

Waiting for any contact from them. States email the agent which I have done. No replies at all. Some properties still available. Been months now.

Working for a social housing provider sourcing properties and after working with many agents working with Sue and Oscar at Genie Homes is what makes the job enjoyable clear communication and support they bring by providing quality properties

Sue Sims is a true professional. As a landlord I feel like I am in good hands!

as a provider of emergency housing for the last 11 years and having worked with 100's of agents in that time, Sue and Oscar at Genie Homes deliver exactly what they say and properties are always to a very good standard, communication is excellent and always at the end of the phone when needed.

Looking forward to many more deals in the near future.

I have used Genie Homes to arrange a number of leases to Housing Providers for some of my rental properties. The service has been exceptional and seamless, I was kept informed about all the relevant milestones and all leases commenced when expected. Very happy with Genie Homes and the work that they have done for me.

They are the best!

A Helpful honest company.