I had the same experience as most of you with this company. I call BS on this company not only for “requiring” a certified letter to cancel in the age of technology or accepting a cancellation over th... Ver más
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Consulta las opiniones de los clientes
Alarm functions not working, calls result on 45+ minutes on hold without answer. Receptionist promises a call back from technician later that evening or next day - no call ever returned. Impossible to... Ver más
La empresa ha respondido
Contract was up last November,2020.They automatically kept it going. Without my approval. I've called,pleaded, several times to stop withdrawing from my bank account always an excuse. Just sent a cert... Ver más
La empresa ha respondido
I recently bought a house and took over the buyers contact. I have had nothing but dedicated employees trying to do all they can to assist me. Our installer Anthony V., is a great guy, he has gone abo... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
Información de contacto
21031 Warner Center Lane, Suite D, 91367, Woodland Hills, Estados Unidos
- 8554474961
- customerfeedback@ghssecurity.com
- www.ghssecurity.com
Respuesta de GHS Security
Donna, Thank you so much for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this 5 star review! We are grateful for the opportunity to serve & protect what matters most, to you.
Should you need any assistance either now, or in the future, please do not hesitate to let us know and we will do all we can to assist. I can be reached directly at hspencer@ghssecurity.com. Thank you for the opportunity to serve you!
Here to serve,
GHS Security
I just loved my installers
I just loved my installers! Answered every question I had and installation of new items were clean and professional!
28 de enero de 2019
Opinión espontánea
Respuesta de GHS Security
Thank you, Valerie, for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this 5 star review! We are grateful for the opportunity to serve & protect what matters most, to you, and are thrilled to hear you have had such a positive experience with our company and our technicians. We will continue to do our best to ensure your 100% customer satisfaction, now and in the future!
Should you need any assistance either now, or in the future, please do not hesitate to let us know and we will do all we can to assist. I can be reached directly at hspencer@ghssecurity.com. Thank you for the opportunity to serve you!
Here to serve,
GHS Security
Easy install
Easy install, easy to use the equipment, tech was very helpful
26 de enero de 2019
Opinión espontánea
Respuesta de GHS Security
Dominique, Thank you for being a valued customer of GHS, and for taking the time to provide us feedback in the form of this 5 star review! We are grateful for the opportunity to serve & protect what matters most, to you, and will continue to do our best to ensure your 100% customer satisfaction, both now and in the future!
Should you need any assistance either now, or in the future, please do not hesitate to let us know and we will do all we can to assist. I can be reached directly at hspencer@ghssecurity.com. Thank you for the opportunity to serve you!
Here to serve,
GHS Security
I have had nothing but problems with…
I have had nothing but problems with this alarm system
19 de octubre de 2018
Opinión espontánea
Respuesta de GHS Security
Donnie, I sincerely apologize that you have experienced problems with your system, and appreciate you taking the time to provide us with this feedback. We were able to locate your account, and notes indicate that you have received a follow up technician service visit to ensure all is working according to your satisfaction.
If that is not the case, please let me know and I will do all I can to assist - hspencer@ghssecurity.com.
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate.
Here to serve,
GHS Security
Great company
Great people, great company. Attentive to customer needs, quick and easy installation, I like everything about GHS. Recommend highly. Good monthly pricing, too.
4 de octubre de 2018
Opinión espontánea
Respuesta de GHS Security
Thank you, Stuardt, for being a valued customer of GHS, and for taking the time to provide us with such excellent feedback! We greatly appreciate it!
If there is ever anything you need assistance with, please do not hesitate to contact me directly and I will be more than happy to assist you! hspencer@ghssecurity.com
Again, thank you for being a loyal customer of GHS!
Here to serve,
GHS Security
Ever vigilant
Ever vigilant, communicating any changes, we feel secure.
3 de octubre de 2018
Opinión espontánea
Respuesta de GHS Security
Thank you so much for being a valued customer of GHS, and for taking the time to provide us with feedback of the services we provide you and your family. We greatly appreciate it!
If there is ever anything you need assistance with, please do not hesitate to contact me directly and I will be more than happy to assist you! hspencer@ghssecurity.com
Again, thank you for being a loyal customer of GHS!
Here to serve,
GHS Security
No ones monitoring panel tamper alarm point
Panel tamper does not clear and after notifying GHS through the issue has not been resolved
3 de octubre de 2018
Opinión espontánea
Respuesta de GHS Security
Tramonika, I sincerely apologize that you experienced equipment issues with your system, and appreciate you taking the time to provide us with this feedback. I was able to locate your account in our CRM, and notes on your account indicate that sent out a technician to resolve the issue and that everything is now working properly.
If this is not the case, please contact me directly and I will do all I can to assist - hspencer@ghssecurity.com.
We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there is anything else that you need, please do not hesitate to let us know and we will do all we can to accommodate.
Here to serve,
GHS Security
GHS is a good company
GHS is a good company. The customer service is light years ahead of their competitors. The recent service on my system was fantastic, but after having the recent service it made me realize the inadequacies of the initial installation of the system. I appreciate the work the technician did this visit to fix the laziness of the technician who installed the system. I would recommend GHS to anyone, but keep an eye on the work done at installation to make sure you are getting the most out of your system.
2 de octubre de 2018
Opinión espontánea
Respuesta de GHS Security
Amber, Thank you so much for being a valued customer of GHS, and for taking the time to provide us with feedback of the services we provide you and your family. We greatly appreciate it!
If there is ever anything you need assistance with, please do not hesitate to contact me directly and I will be more than happy to assist you! hspencer@ghssecurity.com
Again, thank you for being a loyal customer of GHS!
Here to serve,
GHS Security
Because it is not what the rep said it…
Because it is not what the rep said it was going to be. Price is higher and the service sucks. I would not recommend this company to anyone. I want out of this contract so bad it makes me sick. I wish someone higher up would give me a call. Debby 214-282-6760
1 de octubre de 2018
Opinión espontánea
Respuesta de GHS Security
Ms. Morris,
Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any negative experience you have had with us that would warrant the comments posted in this review. I assure you we will do whatever we can to remedy any inconvenience you've experienced.
I was able to locate your account and notes indicate that a manager in our Customer Care Dept. has reached out to you to discuss the issues at hand and make herself personally available to you in order to ensure you’re 100% satisfaction as a loyal and valued GHS Customer.
If your contact with us has not resulted in your 100% customer satisfaction, and/or if there is anything I can do to assist and expedite any other account issues you've had, please do not hesitate to let me know! I can be reached directly via email, 24/7, at hspencer@ghssecurity.com – please let me know if there is anything I can do to assist you.
We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Thank you for the opportunity to serve you & yours.
Here to serve,
Heather S.
GHS Security
When they made my installation they…
When they made my installation they just installed sensors on the garage door, front door and living room and when I ask for the sensors on the windows they just answer, "those ones are not necessary " and they didn't install it.
30 de septiembre de 2018
Opinión espontánea
Respuesta de GHS Security
Louis, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any negative experience you have had with us that would warrant the comments posted in this review. I apologize that you feel the response you received regarding installing window sensors was not to your satisfaction; I ensure you we will do whatever we can to remedy any inconvenience you've experienced.
I was able to locate your account and escalated your issues to our Retention & Customer Care Team, who will be personally reaching out to you to do whatever it takes to ensure you’re 100% satisfaction as a loyal and valued GHS Customer.
In the interim, if there is anything I can do to assist and expedite this process please do not hesitate to let me know! I can be reached directly via email, 24/7, at hspencer@ghssecurity.com – please let me know if there is anything I can do to assist you.
We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Thank you for the opportunity to serve you & yours.
Here to serve,
Heather S.
GHS Security
Great service!!!
29 de septiembre de 2018
Opinión espontánea
Easy and carefree
29 de septiembre de 2018
Opinión espontánea
I have been with this company for 3…
I have been with this company for 3 years plus I was very happy with there service until my contract ran out . I was having problem with my garage door because it was opening by itself so I placed a call to customer service for someone to come they came out which was Ross Soto he said he was going to take care of everything and he was going to call us about the door bell we wanted also he walked around my house singing and dancing but his main agenda was getting me to sign a new contract which I did but I told him I need my garage door opener fix that was why I signed it. It’s been 4 months and I have not gotten a call about my garage door open. I have called customer service and they tell me someone is going to call me back I have not received a call. If I knew that my problem was not going to be fixed I would have not renewed my contract. I am not happy with this company.
28 de septiembre de 2018
Opinión espontánea
Respuesta de GHS Security
Margie,
Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who will be personally reaching out to you to do all we can to resolve the issues you’ve experienced, and to do whatever it takes to ensure you’re 100% satisfaction as a loyal and valued GHS Customer.
Current notes indicate that your service appointment has not yet been scheduled; if there is anything I can do to assist and expedite this process please do not hesitate to let me know! I can be reached directly via email, 24/7, at hspencer@ghssecurity.com – please let me know if there is anything I can do to assist you.
We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We hope to hear back from you soon so that we can resolve any and all issues you've experienced.
Here to serve,
Heather S.
GHS Security
Mario Was Great put my camera system in…
Mario Was Great put my camera system in PERFECT and Professional Fixed all the mess that was there couldnt be any Happier Mario is a huge asset to GHS Had my doubts abuot GHS and now Im a believer GHS fianly steped up its Game THANK YOU Stephen B Castile
28 de septiembre de 2018
Opinión espontánea
It works
It functions well, but for $59 a month for three doors and one sensor I wonder if I'm really getting a good deal.
28 de septiembre de 2018
Opinión espontánea
Doorbell camera works 20% of time on…
Doorbell camera works 20% of time on time. Hugh lag.
28 de septiembre de 2018
Opinión espontánea
Monitoring center personnel are…
Monitoring center personnel are professional, prompt and courteous. One heck of a lot better than our previous service who put you on hold for 25 minutes then disconnect and were rude if accidentally set off the alarm. Happy to be with GHS.
28 de septiembre de 2018
Opinión espontánea
had issues with door bell camera issue…
had issues with door bell camera issue was resolved with no incident
28 de septiembre de 2018
Opinión espontánea
I love the fast response
I love the fast response, straight forward communication, the verification of who is in the home. Safety comes first and truly appricate that. Thank you GHS Security! Service Excellence through the intercom and on the phone.
28 de septiembre de 2018
Opinión espontánea
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