Gioia Wall Art Opiniones 

64
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They do not issue refunds only store credit with paid return parcel by the customer. I dont think this is fair for an online artwork company.

Valorada con 5 estrellas sobre 5

Had to contact customer support prior to my art work arriving and they were fantastic!!!!! Quick to reply and extremely efficient - even let me change the frame Artwork arrived - not as 3D as in... Ver más

Valorada con 5 estrellas sobre 5

Absolutely thrilled with my canvas print! The quality was exceptional, delivery was quick, and the customer service was truly outstanding. When I needed assistance with a repair, Rhea responded prompt... Ver más

Valorada con 3 estrellas sobre 5

Ordered a custom painting by requesting an existing painting that was in square shape to become a portrait orientation. Sent like 5 emails confirming that. Painting arrived in landscape with the gold... Ver más

Información sobre la empresa

Escrito por la empresa

Established in Melbourne in 2018, Gioia Wall Art™ is dedicated to simplifying artistic living. Our mission is to offer an extensive selection of art prints, original artworks and wallpaper in collaboration with both established and emerging artists, tailored to suit contemporary interiors.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 41% de las opiniones negativas

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3,7

Todas las opiniones

(64)

37 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Kept informed on delivery date.

Kept informed on delivery date.
Arrived in secure packaging.
The art work is just beautiful.
Although framed stretch canvas, there was some subtle texture. Will be ordering another soon.

27 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely love my 2 prints from Gioia…

Absolutely love my 2 prints from Gioia Wall Arts. After Having a small initial hiccup, prints were delivered promptly & without issue. Customer service unquestionable, (Rhea, hats off to you, amazing), courtesy & professional. Will be definitely buying additional prints for my home reno

13 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional Artwork

I have been purchasing artwork from Gioia Wall Art for the past couple of years. The selection of art is extensive and includes works by some of my favourite artists. The quality is excellent and I prefer their style of framing to that of other suppliers. I mostly purchase framed canvas art.
The website is easy to use and the customer service is exceptional. I would highly recommend this company.

11 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Great range of artwork but terrible choice of courier

Great range of artwork and good quality, but they are completely let down by their choice of courier - Couriers Please. My canvas was deemed lost after nearly three weeks, they sent a replacement which was meant to be delivered on 21 Feb. It now says unable to deliver - set for redelivery next business day and... I still don't have it as of 27 Feb.

27 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A wonderful range of artwork and great service

A wonderful range of artwork available - from artist paintings to prints. The range would suit any decor with fabulous styles and colours available. The customer service team are prompt and professional and offer great sales and delivery support. The delivery timeframes are as published with great tracking options. We have used this company on multiple occasions and highly recommend.

9 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous

Fabulous, unique and high quality artwork! My go to when I am working on styling project - I’m never disappointed.

1 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful quality

Beautiful quality, great service. Many visitors have complimented my wall art. Would recommend and am looking forward to making another choice and order.

24 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely terrible customer service

Absolutely terrible customer service. Placed an order on 6h January and no communication for a week, so I checked online and found out the processing time was one month, then up to another week for freight within Australia.
I reached out to double check and was told that there would be a significant delay. I asked to cancel my order as the time frame is way too long and won't work (birthday gift). I was then told I would get a refund minus 7% as this was their policy. I politely requested they refund the whole amount, given that nothing had been done with my order, and was refused.
Would not recommend.

13 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Requested poster

Requested poster. Art work was on thick paper and was not good at all. I gave feedback with no response from GIOIA. Too bad to display.

24 de diciembre de 2025
Opinión espontánea
Logotipo de Gioia Wall Art

Respuesta de Gioia Wall Art

Hi there,
Thank you for your feedback. I’m sorry to hear the print wasn’t to your taste.

At GIOIA, we intentionally produce prints designed to last — not the typical disposable, thin poster stock you might find at some other poster shops. Our posters are printed on 180gsm paper, a premium, archival-grade weight chosen for its durability and long-term display quality.

We understand this heavier paper finish isn’t for everyone. However, this is a core part of our product standard, and we won’t be changing the materials or production approach.

Regards,
Gioia Team

Valorada con 5 estrellas sobre 5

Great website and range.

The website and the range of artwork to choose from was huge. Easy ordering and updates on delivery was appreciated. Our pri is were as expected and securely wrapped. Thank you.

15 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not recommend

Do not recommend. I ordered a piece in early December as a Christmas gift, relying on website advertising about delivery timeframe. I was informed on 19 December that Christmas delivery was no longer possible. I immediately asked for the order to be cancelled and they agreed (as well as agreeing to review the cancellation fee given the circumstances). When I contacted them to check progress with the refund (allowing them one business day to undertake the promised review), they informed me it was now too late to cancel at all. I consider this completely unacceptable as multiple failures on their part have now led to me being out of pocket in terms of having to buy another alternative gift without the benefit of a refund from this company.

Editing on 7 Jan to add that I contacted Gioia straight away (as the reply to this review suggested below) to request the refund (minus the cancellation fee) and was refused again by the company. Having said that the print has now arrived and seems pretty good quality, just a shame that I have no need for it now. I would also add that at no point during the check out process was it communicated that pre Christmas delivery was not possible and the opening pages were full of Christmas advertising (although I note that the reply below says that it was noted on their website somewhere). Overall - the product seems fine but service is really not reasonable and I would be careful in dealing with them. I assume that they will reply again to say I am wrong but, honestly, I am trying to fairly recount my experience.

24 de diciembre de 2025
Opinión espontánea
Logotipo de Gioia Wall Art

Respuesta de Gioia Wall Art

Hi Cass,
Thank you for your feedback. I’d like to clarify what happened with your order and the timing.

Christmas cut-off date and order date
Our website Christmas delivery cut-off date was 5 December. Your order was placed on 6 December, which meant we could not guarantee Christmas delivery from the outset (especially during peak season).

Production status and shipping timing
Your piece was already close to completion when we spoke, and our team did our best to prioritise it. Unfortunately, we were still unable to dispatch it in time for Christmas. We confirmed that the order would be shipped as soon as we reopen, with dispatch from 5 January.

Cancellation request and cancellation fee
We did discuss cancellation. You asked for the cancellation fee to be fully waived, which we were not able to agree to. Our cancellation policy exists because we keep our products priced as affordably as possible while covering the real costs of materials, labour, and production already completed—this policy helps keep the business sustainable.

If you would still like to cancel, we can cancel the order for you, however the cancellation fee would still apply. Please contact us support@gioia.com.au before 5 Jan 2026 to proceed with cancellation or continue with dispatch on our return.

Thank you for your understanding! Wish you a wonderful holiday time with your loved ones and a prosperous, inspiring New Year ahead!

Sincerely,
The Gioia Team

Valorada con 5 estrellas sobre 5

I love my canvas from Gioia

I love my canvas from Gioia. The quality is great & they have such a great range of products! My painting looks even better in real life. Professional service with good communication. Highly recommend!

8 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional quality and service

The framed prints I ordered exceeded my expectations for quality and wall appeal. They arrived promptly and packaged exceptionally well. My communications with Gioia staff were handed professionally and they went the extra mile to ensure my prints arrived ahead of my deadline, for which I was very grateful. I highly recommend Gioia for all your wall art requirements. You will definitely not be left disappointed.

31 de julio de 2025
Opinión espontánea

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