Giva.co - Panjagutta Mall - I had a very disappointing experience…
I had a very disappointing experience with GIVA.
I visited the store casually, and the staff convinced me to place a customized jewellery order by making the payment upfront. However, they were unable to deliver the product as per the agreed specifications. Since then, I have requested a refund, but even after two months, my money has not been returned.
I also had a poor experience with both the store staff (Deepak, Sameer, and Aijazuddin) and the backend team representative (Lavanya). Despite multiple follow-ups, I did not receive timely updates or satisfactory support. I felt there was very little ownership in resolving the issue after the order was placed.
Based on my personal experience, I found the customer service and complaint resolution process to be unsatisfactory. I hope GIVA improves its handling of customized orders, communication, and refund process to provide a better customer experience.