Fantastic experience at Wendover GoApe. The young staff were very engaged and welcoming and ensured that I and my 2 sons understood the safety requirements and had a very enjoyable few hours. I would... Ver más
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Localización
Cambiar localizaciónWendover Woodland Park, St Leonard's Road, HP22 5NF Aston Clinton, Buckinghamshire, GB
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Super friendly staff at the Wendover branch, loads of fun and attention to everyone's safety. Beautiful picnic spots too. Definitely visiting soon!
La empresa ha respondido
10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again
Very disappointing experience. I booked an activity with Go Ape but had to cancel shortly after due to genuine safety concerns following a personal risk assessment. I contacted the... Ver más
La empresa ha respondido
Información sobre la empresa
- Centro de recreación
- Deportes de aventura
- Centro de deportes de aventura
- Empresa de administración de eventos
- Organizador de actividades al aire libre
- Atracción turística
Escrito por la empresa
We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them.
Información de contacto
Wendover Woodland Park, St Leonard's Road, HP22 5NF, Aston Clinton, Buckinghamshire, Reino Unido
- 01603 895500
3,1
Medio
4 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 70% de las opiniones negativas
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Disappointing Customer Service and No Flexibility
Very disappointing experience.
I booked an activity with Go Ape but had to cancel shortly after due to genuine safety concerns following a personal risk assessment. I contacted the company both by phone and email, trying to resolve the situation in a reasonable way.
Unfortunately, I found the customer service unhelpful and inflexible. Despite explaining the situation clearly, I was refused a refund and only offered a short-term voucher with a limited expiry, which is not a suitable solution when you no longer feel comfortable using the service.
I understand companies have terms and conditions, but there should be some level of understanding and flexibility when a customer raises legitimate concerns.
Overall, poor customer service and disappointing handling of the situation.
11/05/2026
Initially disappointing experience, but resolved in the end.
I had to cancel my booking shortly after making it due to personal safety concerns. At first, customer service was quite rigid and I was only offered a short-term voucher, which was frustrating.
However, after further communication and escalation, the matter was reviewed and I was eventually offered a refund (minus a small admin fee), which I appreciate.
The process could have been handled more smoothly from the start, but I do acknowledge that the issue was ultimately resolved.
4 de mayo de 2026
Opinión espontánea
Respuesta de Go Ape - Wendover
Thanks for making a booking with us Tomasz and for taking the time to share your experience. We're sorry to hear that you did not wish to proceed with your booking. We appreciate your valuable feedback via email and are pleased to see that our Customer Care Team were able to resolve this with a gesture of goodwill.
10 pound vat charge and then 3.95…
10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again
22 de junio de 2025
Opinión espontánea
Fun and safe space
Super friendly staff at the Wendover branch, loads of fun and attention to everyone's safety. Beautiful picnic spots too. Definitely visiting soon!
26 de agosto de 2024
Opinión espontánea
Respuesta de Go Ape - Wendover
Thanks for joining us in the Wendover treetops Precious and for taking the time to share your experience. We're stoked to hear you had lots of fun and our team looked after you all. We're incredibly lucky to call this one of our homes and as you note, we're spoilt with some great spots to explore and grab some lunch. A warm welcome to our Buckinghamshire Tribe.
Fantastic experience at Wendover GoApe
Fantastic experience at Wendover GoApe. The young staff were very engaged and welcoming and ensured that I and my 2 sons understood the safety requirements and had a very enjoyable few hours. I would highly recommend this location to all those who like outdoor activities- well done guys
31 de mayo de 2023
Opinión espontánea
Respuesta de Go Ape - Wendover
Thanks for joining us in Wendover Woods Christopher and for taking the time to share your experience. We're thrilled to hear you and your two sons had an enjoyable few hours. Hopefully see you all for another adventure soon. A warm welcome to our Tribe.
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