The GoldMonkeys Opiniones 

463
TrustScore: 5 sobre 5

4,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I used gold monkeys last week to cash in a couple of broken watches in gold casings and some bracelets. They provided me with approximate quotes based on the information I gave them.I posted the items... Ver más

Valorada con 5 estrellas sobre 5

Wow amazing customer service, exceptional quick turn around. I sent the jewellery, they received the next day, the quote was spot on, and paid within minutes of me accepting. They stayed in contact t... Ver más

Valorada con 5 estrellas sobre 5

Website was clear and easy to use. Requested & received selling pack promptly. Returned pack as instructions said, received an offer the next morning which was accepted and approximately 10 minutes l... Ver más

Valorada con 5 estrellas sobre 5

I am so impressed! I weighed my gold and took pictures of each piece and its weight. I submitted the amount in grams and was given a price. I received a special delivery envelope and instructions th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Comprador de joyas
  2. Compañía de comercio con oro y plata
  3. Vendedor de oro

Sobre The GoldMonkeys

Escrito por la empresa

GoldMonkeys: Sell Gold Online – Instant & Transparent Quotes & Top Prices.

The Most Transparent Gold Buyer in the UK.

We’re a small, family-run business based in Bedfordshire. Back in 2018, we saw a clear opportunity to improve the way people sell their gold and silver.

With gold prices reaching record highs, more people were looking to turn their old jewellery into ready cash. But when we looked at the options available — both on the high street and online — we noticed some common problems.

High street shops often paid far below market value. Many online services either charged for postage, gave vague or delayed pricing, or quoted generously upfront — only to deduct hidden fees later.

That didn’t sit right with us.

So we created GoldMonkeys — to make selling gold and silver simple, transparent, and fair. With us, you can:

✅ Get a market-leading price

🔒 Know your quote before sending your items

📦 Enjoy free, insured next-day delivery

💷 Avoid hidden charges — our quotes are honest and upfront

We’re here to do things properly. No pressure, no surprises — just a better way to sell your gold and silver.

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

463 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(463)

141 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I shopped around

I shopped around, and sent metals to a few different companies. GoldMonkeys was by far the best experience of the companies tested. Despite precious metal prices falling, and ending up sending less than I was originally quoted for, GoldMonkeys stuck to the valuation in their original quote when it came to payment. There was an issue with the amount I was actually paid vs what I was told they would pay. A quick email rectified this immediately. I was also offered more than enough extra compensation to make up for the inconvenience. Overall very happy with my experience, and intend to do business with them in the future.

9 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Hello
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

This is the second time i have used…

This is the second time i have used Gold Monkeys. On both occasions i have been impressed with how quick they turn the quotes around. And you get what the metals are valued at.

12 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Rodney
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

I cannot speak highly enough about this…

I cannot speak highly enough about this company. Great communication from a lovely gentleman called Michael. The process from start to finish was second to none, perfect to say the least. An all round fantastic company. The 5 star reviews speak for themselves and rightly so as well deserved. Once again, thank you Michael.

11 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Ms. Mcclure,
Thank you so much for your feedback, it's great to hear that you were happy with the service. Thank you again!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

Excellent to deal with

Excellent to deal with. Extremely quick and professional

11 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Hello
Thank you very much indeed for your review!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

From the minute I contacted gold…

From the minute I contacted gold monkeys I was impressed. I got in contact after doing a google search and I saw the reviews. I can see why. From the first message I sent with a couple of questions on Saturday I got a reply almost straight away, from a real human might I add!! No robot! I requested my pack to send off but while waiting I popped in to a local independent jeweller for them to offer more than £100 less. The very next day my pack arrived so I got on and rushed to the post office and sent it off. Gold monkeys send a special delivery pack so it arrived before 1pm the next day. I was very aware that there could be a delay in quotes etc as it’s been busy but throughout this communication they stuck to their words and contacted me later that evening with a quote. I accepted and was paid in less than 5 minutes of me accepting gold monkeys offer. I will be recommending gold monkeys to everyone I know and definitely use them again. It’s not just gold they buy silver is on the list too. Thank you for absolutely everything from start to finish! ⭐️⭐️⭐️⭐️⭐️

11 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Katie,
Thank you so much for taking the time to leave a review. The team will be delighted with the feedback!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

Very quick in bank transferring the…

Very quick in bank transferring the money and also an honest company. A ring I thought was platinum was actually 22 carrot gold and they were very quick in informing me. 22 carrot gold is worth a lot more than platinum

11 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Ms. Gibbons,

Thank you very much for your feedback, we were very happy that your ring was worth more than you thought.

Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

I was so impressed

I was so impressed, I couldn’t believe how quickly the process was. Very pleased with the quote, received more than I hoped for.

5 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Mrs. Stone,
Thank you very much for your kind review!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

Absolutely brilliant keep up the good…

Absolutely brilliant keep up the good work my gold I weighed and they come back and said my gold was weighed incorrectly
In fact their scales were more accurate than mine resulting in more money!! What company would pay more! These guys are truly above board money is super fast in to account
Don’t go anywhere else

7 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Mr. Sanders,
Thank you very much indeed for leaving a review and we are delighted you were happy with our service and would recommend us!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

Great communication

Great communication
Excellent quote and paid exactly as promised
Will use again

5 de febrero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Hello
Thank you very much for your feedback, and it is great to hear that you would choose us again!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

Excellent fast and very fair service

Excellent fast and very fair service. Despite gold and silver prices falling 15% they honoured their online guaranteed price which was the best quote I had received. The payment was made into my bank account within 24 hours of them receiving my items. Thank you so much.

3 de febrero de 2026
Opinión espontánea
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Hello
Thank you very much for your review and we were happy to honour our guaranteed prices for you!
Best wishes
The GoldMonkeys

Valorada con 2 estrellas sobre 5

Process not as clear as it should be

The service is fast and the paperwork straightforward, but the process for testing jewellery is not clearly explained. My earrings were returned dismantled and missing the diamond, which caused significant upset. While the gold was valued fairly, the loss of sentimental items highlights that the website and consent forms do not make the consequences of stone removal obvious. Good customer communication could prevent this in the future.

29 de enero de 2026
Opinión espontánea
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Riya,

Thank you very much for taking the time to leave a review. We’re sorry that this experience did not meet your expectations.

For clarity for anyone reading, our service is based solely on the precious metal content of items received. As part of the testing process, stones — including small diamonds — are removed and discarded. This is standard across the industry, as such stones generally have no resale value. This process is explained before submission across our website, throughout the submission journey, within the signed consent declaration, and in our Terms & Conditions, all of which must be acknowledged before a pack can be requested or the gold processed. We also state in multiple places on our website that if a customer wishes to keep any stones, they should remove them before sending items to us.

For context, the items sent to us were a pair of earrings containing 0.48g of 9ct gold, which equates to approximately 0.18g of pure gold — less than one-fifth of the weight of a typical paperclip. This is an exceptionally small quantity of gold; no other online gold buyer we are aware of sends free, fully insured packs for quantities under 10g, and most charge a mandatory £15 return fee.

On the day the items were received, the intrinsic market value of 0.48g of 9ct gold was £22.14. While we understand that the earrings originally cost significantly more to purchase, gold valuations are based solely on precious metal content rather than original purchase price or sentimental value. To help customers assess this in advance, we provide a calculator at the top of our homepage that gives an instant, minimum guaranteed quote. If gold prices rise between a quote being locked in and receipt of a customer’s gold, we increase the quote accordingly. In this instance, a quote was not locked in prior to sending the items. To our knowledge, we are the only online gold buyer that provides guaranteed quotes in this way, without hidden adjustments later in the process.

When you explained how unhappy you were with the outcome, we asked what resolution would feel fair to you. You requested a £100 payment by cheque, which is more than four times the intrinsic value of the gold. We agreed to this as a goodwill gesture, believing there had been a genuine misunderstanding of the process, and the cheque was posted and received the following day, along with the returned items.

We responded to all of your emails within minutes and aim to operate in an honest and open way, with clear and transparent communication around our processes.

We take transparency seriously and appreciate all customer feedback.

Best wishes

The GoldMonkeys

Valorada con 5 estrellas sobre 5

Highly recommend

Highly recommend, very easy to use. Paid an increased price based on gold pricing rising from minimum quote to day of receipt. Paid into bank account on the same day as acceptance of valuation.

28 de enero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Ms. Elkins,
Thank you very much for your review! We are always happy to increase a quote if the gold price has gone up, but will honour it for seven days even if the price decreases.
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

Don’t look anywhere else…

Did a google search of companies that bought gold and found this diamond company. Customer service with queries that I had dealt with promptly and without fuss.
Great job, thank you

28 de enero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Brian,
Thank you very much for leaving a review!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

I had a few bits of gold to sell so…

I had a few bits of gold to sell so mentioned to my mum if she had anything she no longer wanted now is the time as sadly largely due to the wars going on around the globe the price of gold has risen considerably.

The company I have used previously for some reason were only accepting bullion coins and no scrap gold temporarily so I started researching other people to sell to.
After looking at many, researching thier policies and reviews here I decided on goldmonkeys due to their transparent policies and excellent reviews.

And I am very glad I did. I spoke to Michael on Friday as I had a couple of questions regarding my gold which he was more than happy to help with.
The prepaid envelopes arrived on Saturday, I posted the gold to them on Monday and had the money in my bank by Wednesday morning.

I really could not ask for better service and I was very happy with the money I was paid as they were better than their word. I would not hesitate to use them again and would be more than happy to recommend them friends and family.

28 de enero de 2026
Opinión espontánea
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Kelley,
Thank you very much for your kind words!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

Excellent service

Good communication. Price increased from initial quote, which was great. Prompt service all round. Would highly recommend.

28 de enero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Ms. Ellis,
Thank you very much indeed for your kind review!
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

I would definitely recommend this company

I posted my packet in the afternoon and less than 24 hours later the money was in my account.
I would absolutely recommend this company.

28 de enero de 2026
Opinión espontánea
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Ms. Ellis,
Thank you very much for your review! We were happy your transaction was quick and smooth.
Best wishes
The GoldMonkeys

Valorada con 5 estrellas sobre 5

First Class

I was so pleased Gold Monkeys were referred to me by a friend. The service offered was first class from start to finish. Michael was extremely helpful with excellent communication.
I have no hesitation in recommending Gold Monkeys to anyone.

28 de enero de 2026
Logotipo de The GoldMonkeys

Respuesta de The GoldMonkeys

Dear Susie,

Thank you very much indeed for your kind words and we are delighted you were happy. Your friend could get £20 for recommending you to us, if you just want to let us know his or her name by email or WhatsApp!

Best wishes
The GoldMonkeys

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más