The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situ... Ver más
La empresa ha respondido
Rose Lane, EX32 Barnstaple, England, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situ... Ver más
La empresa ha respondido
Visited the go outdoors today for walking boots and was served by Leo and kacey. Both were very friendly and helpful. Leo was dealing with another customer at the time when approached for help. But... Ver más
La empresa ha respondido
Kacey helped me find a pair of walking boots. She talked me through the various brands and the product features. Kacey was attentive, polite, smiling and her product knowledge was excellent. She is a... Ver más
La empresa ha respondido
I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... Ver más
La empresa ha respondido
Escrito por la empresa
Escrito por la empresa

Rose Lane, EX32, Barnstaple, England, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Found everything we needed thanks to Leo checking in the warehouse.

Respuesta de GO Outdoors - Barnstaple
I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did.
There was someone on the door who was welcoming.
Then i was assisted by Ben, who helped me find the correct size of shoe. The 2 girls on checkout, Bliss and Kacey(?)we're also smiley and friendly, engaging in conversation readily too.
Good experience overall

Respuesta de GO Outdoors - Barnstaple
Gabriel was very helpful, assisted us with picking up a new camping chair, was very knowledgable and friendly! Great service!

Respuesta de GO Outdoors - Barnstaple
Connor and Kevin at the Barnstaple store helped us out massively so we could get our BBQ up and running! Thank you for your help a d advice, the kids were more interested in playing in the tents! So looks like we will be back soon to make a tent purchase!

Respuesta de GO Outdoors - Barnstaple
Met Gabriel in the Barnstaple store today, what a very friendly and nice guy. He was very knowledgeable about the products and helpful, assisting me in purchasing a RAB waterproof jacket 👍

Respuesta de GO Outdoors - Barnstaple
Great customer service from Kevin, he went above and beyond to make sure we got what we came for. They were short staffed today but he made the effort to go and check the new stock and found what we were looking for. Very friendly and helpful! Very happy! :-)

Respuesta de GO Outdoors - Barnstaple
Was dealt with by Ash today, I think she is the Manager, if she isn’t she should be!
Excellent approach to a situation and a perfect resolution, exactly what a customer wants. I will definitely be returning after this.

Respuesta de GO Outdoors - Barnstaple
The staff were very helpful and attentive.
Ash served me at the till and mentioned how cosy my new purchase was.

Respuesta de GO Outdoors - Barnstaple
Jeremy was very helpful in bringing stuff to try on and very friendly. A great experience

Respuesta de GO Outdoors - Barnstaple
We popped into the store on Tuesday evening to pick up some bits we wanted for our up coming camping trip. Kevin was there on hand with his valuable advice that we have experienced on several occasions and we have gone to him within the store to ask questions as we know he knows exactly what he is talking about and knows the shop/products well.
Kevin asked for assistance with some of our questions about pricing from Ash who again knew so much about the store and told us how she could assist us personally at the till.
She managed to complete our sale with no queries on our front which is not something we normally experience often with the till staff. Ash managed to put through my husband’s scouts leader discount with no issues. She truly knows the system well and is a credit to the store.
Well done Kevin and Ash :)

Respuesta de GO Outdoors - Barnstaple
Kevin was extremely helpful, good to chat to and helped with all my queries very cheerily!

Respuesta de GO Outdoors - Barnstaple
Leo was very knowledgeable and helped choose the best gas

Respuesta de GO Outdoors - Barnstaple
Kevin was really helpful and really knowledgeable. Highly recommended

Respuesta de GO Outdoors - Barnstaple
I, along with my wife and daughter were in the Barnstaple store for the very first time seeking walking shoes and waterproof trousers for my wife who is a keen walker. We were met by Gabriel, an extremely friendly and helpful young man. I wish to commend him for his assistance. Just the sort of welcome and help that made our first visit a real treat. Furthermore I can thoroughly recommend the store in Barnstaple. Thank you Gabriel.
Kindest regards de Mike age 82

Respuesta de GO Outdoors - Barnstaple
Thanks to Kevin, for his service at Go Outdoors.

Respuesta de GO Outdoors - Barnstaple
Leo helped us find a gas regulator. Thank you!

Respuesta de GO Outdoors - Barnstaple
Leo was very helpful went through all options and was clear and not trying to upsell but get the very best for me and my family

Respuesta de GO Outdoors - Barnstaple
I rang the guys that were on the tills this morning to see if they had a specific tent in stock. Fortunately they did and put it back for me. When I got to the store they retrieved the tent from the back and helped me source a carpet for it which another member of staff had found one in the back. I then had a young guy help me with the £2 offer and help me find bits i needed. All 3 that were on the tills were so helpful and patient and help me get the best out of my visit. Even my 8 year old said the staff were really helpful and happy

Respuesta de GO Outdoors - Barnstaple
Barnstaple store Leo couldn't help us enough very happy with his help and knowledge and customer service 10/10

Respuesta de GO Outdoors - Barnstaple
Had to go in for a brand new tent due to mine breaking. The staff Leo, Bradley and Kaley were absolutely incredible. They all helped me find the perfect one for me and my pooch and answered all my questions even though I'm sure it gave them a stroke lol. I couldn't have asked for better staff to help me on my mission for a new tent which I brought and absolutely love, so does the pooch. They are super pet friendly which was incredible. Couldn't of had a better first experience with go outdoors than I did that day. Highly recommend all three of them if you ever have any problems or questions they know their stuff.

Respuesta de GO Outdoors - Barnstaple
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.