GO Outdoors - Belfast Opiniones 

3428
TrustScore: 5 sobre 5

4,9

Units 1&2 Valley Retail Park, BT36 7LP Belfast, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

What is the point of having a store in Belfast who advise to order item online only to order the item & once address is added it does NOT POST TO BELFAST OR CLICK & COLLECT IN STORE...BUT I CAN GO TO... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always have a great experience when shopping here. Shout out to Bradley for his friendly. knowledgeable and patient service! Took the time to give great advice about choosing shoes and explained our o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was in the store looking to purchase some gear for a wild camp, with my young daughter and her friend which included a sleeping bag and rugsack as well as gas stove and cylinder.. and was overwhelm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had good experience today at the store, though the tent I wanted was sold and another was sold out I thought my chances are slim on the style I wanted, anyhow Bradley one of the team was brilliant and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Belfast

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Units 1&2 Valley Retail Park, BT36 7LP, Belfast, Reino Unido

  • 02896 931369

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(3428)

35.367 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Won’t be back here

Won’t be back here, staff member that served me at the till was stand offish and rude then literally accused me of removing a security tag from the jacket that I was paying for.
Not the first time I’ve experienced poor customer service in this store either but never felt compelled to post a review.
They could take a lesson or two from the staff in Cotswolds outdoor who are courteous polite and always helpful.
Update: so there is no complaints mechanism attached to the link that Gooutdoors have provided in their reply to my review, frankly it’s laughable that staff can speak to customers in such a hostile manner.

3 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We had a great experience at…

We had a great experience at GoOutdoors, Carly,Judith and Danni were more than accommodating they were great help and well mannered. Would definitely recommend !!!

31 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Wonderful member of staff

My wife, daughter and I were served today by the wonderful Dagmara. She was very friendly, helpful and professional. Her advice on my boots proved to be totally correct. She had to make quite a few trips to the store room to get different styles in different sizes but nothing was too much to ask of her. Generally the staff at Go Outdoors are very helpful and informative but Dagmara’s dealings with us were a pleasure. I know my future first port of call for trainers, boots etc.

20 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Olivia was pleasant and knowledgeable…

Olivia was pleasant and knowledgeable when advising me about new and sustainable hiking shoes. Staff at the check-out were equally nice and professional.

10 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic Service from Mark & Bradley at GO Outdoors

I had a brilliant experience at GO Outdoors thanks to Mark and Bradley. They were incredibly helpful from start to finish — genuinely kind, thoughtful, and patient throughout my buying process. They took the time to understand what I needed, offered honest advice, and made the whole experience smooth and stress‑free.

It’s rare to come across customer service this attentive and genuine. Mark and Bradley are a real credit to the store, and I’ll definitely be returning because of the excellent service they provided.

Highly recommended.

10 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Another fantastic experience today in…

Another fantastic experience today in your store. As usual I left with both the item I wanted (a Vango Banshee 200 tent on this occasion) and some excellent advice from Becky and Brad. Both took time to give me some great advice to make sure I left happy that I had made the right decision on my purchase. They are a credit to your store. Thank you Brad and Becky.

16 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

OUTSTANDING OLIVIA

Not in the habit of leaving reviews for anyone or anything unless the experience is TRULY deserving, but this was happily one of those occasions.
Visited Go Outdoors Belfast today with my wife, who was looking for a pair of wide fit walking shoes. We were helped by the brilliant OLIVIA.
Her overall friendly, helpful demeanour, coupled with a total lack of the "hard sell", fantastic product knowledge, and willingness to listen to/fully understand my wife's needs made the entire experience an utter joy.
OUTSTANDING!
Thank You.

16 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Expert Ebike Help!

Can't thank Sam from Newtownabbey enough for his amazing help with my EBike. This was expert help delivered in a professional, knowledgeable way. Very friendly service. Really couldn't ask for more..

1 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Purchasing hiking boots

I was looking for boots for my daughter taking part in Duke of Edinburgh. Mike was very helpful and accommodating. Nothing was a problem.

11 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We had a great experience at Go

We had a great experience at Go. Carly gave us great advice and made our experience very enjoyable. Many thanks.

19 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Bradley was a good lad

Bradley served me, was helpful and a top lad

10 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great value today

Great value today. Staff were friendly, Bradley in particular was very helpful.Will be back thanks.

10 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing help

Amazing help, thanks

10 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service by Bradley in sales

Fantastic service by Bradley in sales - pleasant and simply couldn't be helpful enough even under pressure serving many customers at the same time. Helped us choose a nice pair of Scarpa boots taking time to explain the differences between products on display..... 10/10.

30 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Was served today by a gentleman called…

Was served today by a gentleman called Bradley that was very helpful and knowledgeable in this area of skill.
Nothing to much hassle for him and he is a credit to your staff.
Will be back again for sure.

27 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff. Thank you Bradley!

12 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Sarah Louise saw that I was busy with my baby when we arrived at the checkout. She went out of her way to make our experience straightforward - Offering to search for my membership details rather than me searching through my things to try to find my card. She was friendly and made the transaction quick and easy.

15 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Was in today with my daughter’s dog

Was in today with my daughter’s dog. Carly was just lovely to both the dog and myself. Great customer service and just that extra mile. Winnie loved her treats. Thank you Carly!

17 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I had to visit the Belfast store today

I had to visit the Belfast store today, I had an issue with my store card so spoke to Sarah Louise, after outlining my issue Sarah Louise was very very helpful. She explained that if I would go and select my goods and then return to the till area and speak to her again. I selected my goods and returned and Sarah Louise was able to sort my issue and was very pleasant she had great knowledge and resolved my issue and I paid for my goods. I would like to take this opportunity to thank Sarah Louise for her assistance and helping me.

15 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Sarah-Louise

Sarah-Louise was very helpful and friendly to us. Her customer service was fab!

15 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Belfast

Respuesta de GO Outdoors - Belfast

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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