Today Xen in Go Outdoors Carlisle was so helpful and understanding. I had an issue with a jacket and was embarrassed. He helped me exchange the item and made me feel at ease. He is a credit to the com... Ver más
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Consulta las opiniones de los clientes
I called into Carlisle store to enquire about a click and collect order. The lady in the shop ( unfortunately I don’t have her name) was tremendously helpful. She found the order and gave me a tracki... Ver más
La empresa ha respondido
I am a regular visitor to Go Outdoors in Carlisle. My go to for outdoor gear. Recently I was helped by Kayleigh with advice in my purchase of Mammut walking shoes. Expensive but an investment. Kayl... Ver más
La empresa ha respondido
A big shout out to Sarah who is always welcoming and makes me feel a valued customer, GO Outdoors need to keep people like Sarah, she's everything a retail store needs. Regarding the store, I would... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Acerca de GO Outdoors - Carlisle (Express)
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
74-76 English Street, CA3 8HP, Carlisle, Cumbria, Reino Unido
- 01228 588253
4,9
Excelente
645 opiniones
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Great service as ever from fantastic…
Great service as ever from fantastic staff..
20 de marzo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Xen in Go Outdoors Carlisle, a credit to the company.
Today Xen in Go Outdoors Carlisle was so helpful and understanding. I had an issue with a jacket and was embarrassed. He helped me exchange the item and made me feel at ease. He is a credit to the company. The reason why I buy in store and not online. This keeps the high street alive.
8 de marzo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Louise the lady that served me was very…
Louise the lady that served me was very polite and pleasant,knew what it takes to make you smile....
6 de marzo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The Bees Knees
Great Store well stocked , Expert help from Lovely Louise. Her time and knowledge got me a great deal on the product I wanted😊👍Well done Louise⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thanks to everyone else as well. A very good Store Manager as well,”Big Thanks Louise”.Left Store very satisfied!
27 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The member of staff was very…
The member of staff was very knowledgeable and helpful.
27 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Was helped by a lovely lady, didn’t get her name but she was blonde with glasses and was really kind and helpful
26 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
1st time at Go Outdoors
1st time at Go Outdoors. Great experience.
Sarah was knowledgeable and very patient. Thanks 😊
23 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful experienced on the…
Very helpful experienced on the products and lots of good advice. Friendly and warm staff.
21 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Super helpful
I was wanting a rain coat and a fleece for my daughter’s school residential trip. Kayleigh helped us find what we were looking for. A stress free trip!
21 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The lad on the till called Xen was very…
The lad on the till called Xen was very polite and helpful.
20 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I am a regular visitor to Go Outdoors…
I am a regular visitor to Go Outdoors in Carlisle. My go to for outdoor gear. Recently I was helped by Kayleigh with advice in my purchase of Mammut walking shoes. Expensive but an investment. Kayleigh also noticed I left behind near the till a new boxed travel plug. She kept this for me and sure enough gave it back to me on my next visit. How great is that?
20 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant, swift, attentive service!
Really helpful server, found my size quickly and helped me all the way to check out. Brilliant service I was in a bit of a hurry today and that little extra helped make the whole experience smooth.
Thank you Helen! 😊🙏🏻
17 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great shop
Store tidy and well stocked. Friendly helpful staff.
4 de febrero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service from the Carlisle store
Excellent service from the Carlisle store. We had very helpful advice from a male member of staff upstairs in the footwear department and served by the always helpful and friendly Lesley. Good service is so important and we would highly recommend this store
8 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by wood louise came all the way…
Served by wood louise came all the way from Liverpool truly outstanding customer service
24 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helen in the boot department was…
Helen in the boot department was amazing, i tried on many makes and sizes, her knowledge about the Boots and fit was second to none. The department was busy and Helen was on her own and she made sure everyone was seen to. Helen is a great advocate for retail and go outdoors are very lucky to have an invested employee as her.
31 de octubre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent service from Louise
Excellent service from Louise. Knowledgeable, friendly & helpful. All credit to the Carlisle store staff.
30 de octubre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amy gave us excellent customer service…
Amy gave us excellent customer service today and there was plenty of staff on hand if we had any questions.
27 de octubre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Carlisle (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Here comes the rain again
Found the waterproof Jacket I wanted, at a good price, staff were very helpful, all in all a good shopping experience.
18 de octubre de 2025
Respuesta de GO Outdoors - Carlisle (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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