GO Outdoors - Chester (Express) Opiniones 

785
TrustScore: 5 sobre 5

4,9

63-65 Foregate Street, CH1 1HD Chester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

On 2nd September I went into my Chester Foregate st branch to purchase a new pair of walking shoes. I was advised/served by a guy called Steve. Not only was he pleasant and respectful (I am prob... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service at this store is excellent. I returned hiking boots that I had had for a while, albeit worn very little, and which had developed a problem/defect. Steve and Tracey were very helpful. St... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Steve was polite and knowledgeable about the Merrill shoes that I was interested in. He helped choose the correct fit and made sure everything was fine. He explained about the Members club and helped... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Chester (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • 63-65 Foregate Street, CH1 1HD, Chester, Reino Unido

  • 01244 564337

4,9

Excelente

TrustScore: 5 sobre 5

785 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(785)

35.893 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service from Paul and Ethan

Excellent service from Paul and Ethan. Particularly helpful in finding my membership details (somehow well hidden in the system!). Dogged determination!! Thank you.

20 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The right customer service

Many thanks indeed to Steve, Paul and Tracey for their attentive service, shoe fitting advice, patience and offering to show me different options for size EU45 to give me a range of choices. I went away with shoes that fit well (my "holy grail") at a good price.

24 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience shopping in this store…

Great experience shopping in this store and some great advice and knowledge of the products by kiera the staff member who helped me she couldn't have done more! This is my go to outdoor shop in Chester.

30 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent friendly device from Tracey.

22 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Tom for your excellent help…

Thank you Tom for your excellent help today

21 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The members of staff Paul and Tracy…

The members of staff Paul and Tracy were excellent, they helped me find exactly what I was looking for, even put the jacket in my size aside so I could come back the next day to buy it. The members discount saved me well over £100. I'm really happy with my purchase and have already recommended Go Outdoors to a friend.

20 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Tracey is fantastic! Super friendly and helpful staff

Super friendly and helpful staff. Tracey went above and beyond to find exactly what I was looking for in the right size, running around the store and up and down to the stock room, so eager to help. Lovely store with everything you need for an outdoor lifestyle. Would highly recommend and will definitely visit again next time in Chester.

12 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Super fast delivery to local store

16 de diciembre de 2024
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledge and service.

Good knowledge of the two guys especially the kind man that helped me with my boots. I would say spend a bit more and treat yourself to good waterproof equipment

13 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Phoned to check availability

Phoned to check availability of item required, spoke to Paul who quickly checked for me so popped in later in the day to pick one up, excellent service, thank you !

11 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Found what I want and staff were…

Found what I want and staff were pleasant

10 de diciembre de 2024
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service with good support from Paul who helped me select a pair of waterproof gloves.

7 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I needed a pair of Merrel walking boots…

I needed a pair of Merrel walking boots and the shop assistant was very helpful in me choosing the right ones

5 de diciembre de 2024
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Service

We were served by Steve C in Go Outdoors on 29/11/24. What great service we received especially as it was really busy. Nothing was too much trouble, he was polite and friendly to all

29 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

the shop assistant was brilliant (…

the shop assistant was brilliant ( upstairs Chester store ) I needed some walking boots - he gave me great advice - even taught me how to tie the laces properly !! i bought some wax protection too - as he advised me how to care for my boots. I'm a novice to all this & his advice & knowledge made me feel in safe hands. He told me where the branches of G. O. are nearest my home in N Wales & I will def be shopping there in the future ! One very satisfied customer !

4 de diciembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Kiera was so friendly and helpful went out of her way to help me great customer service.

30 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went to buy some walking boots and…

Went to buy some walking boots and asked the advice of Steve C in the mens boot section. He guided me to the best boot for my purpose and gave sound advice which made me feel very confident I had made the tight choice. Great service and advice!!

29 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good purchase, with helpful staff.

Tracey's help in the Chester store enabled me to leave with a waterproof jacket entirely to my liking. This followed a similarly good experience for my wife in Shrewsbury a few weeks prior.

26 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff member who served me made the…

The staff member who served me made the experience really outstanding. He searched the system to check if my membership was valid or expired, nothing was too much trouble. He took time with me and did not rush me in any way explaining the benefits of membership explaining that the garment I purchased which should have cost £50 without membership would cost £35 which included the £5 for membership. The garment was just what I was looking for and a like for like fluffy ladies jacket would have cost me £49.99 at Sketchers and that one did not have a hood. I really was pleasantly surprised that service like this exists in this day and age. Thank you.

25 de noviembre de 2024
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helped by Steve C

Helped by Steve C. He was extremely knowledgeable, friendly and helpful. Helped me find comfortable, suitable walking boots. Very happy with my experience.

25 de noviembre de 2024
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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