GO Outdoors - Chester (Express) Opiniones 

785
TrustScore: 5 sobre 5

4,9

63-65 Foregate Street, CH1 1HD Chester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

On 2nd September I went into my Chester Foregate st branch to purchase a new pair of walking shoes. I was advised/served by a guy called Steve. Not only was he pleasant and respectful (I am prob... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service at this store is excellent. I returned hiking boots that I had had for a while, albeit worn very little, and which had developed a problem/defect. Steve and Tracey were very helpful. St... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Steve was polite and knowledgeable about the Merrill shoes that I was interested in. He helped choose the correct fit and made sure everything was fine. He explained about the Members club and helped... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Think this must relate to when I called in to Chester to get the security tag taken off which you had forgotten to do when I originally collected the garden chairs. Apart from the security tag proble... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Chester (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • 63-65 Foregate Street, CH1 1HD, Chester, Reino Unido

  • 01244 564337

4,9

Excelente

TrustScore: 5 sobre 5

785 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(785)

35.808 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very helpful staff

I spoke to two members of staff in the Chester store during my visit and both couldn't have been more helpful. Many thanks.

27 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great help from Tom Paul Tracey and Eve…

Great help from Tom Paul Tracey and Eve preparing son for school trip to Tanzania recommend all our friends to use the Chester Express store . Excellent service as always a great team knowledgeable and friendly .

28 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Trying to get back into hiking & keep fit

Trying to get back into hiking & keep fit
Forgot what amazing value Go Outdoors membership was !
Steve and Tracey were WELCOMING HELPFUL and FRIENDY
SUPERB SERVICE

VERY RARE THESE DAYS

Thanks

Chris

27 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Patient customer service!

I needed a new pair of summer walking shoes. I was recommended GoOutdoors as a stockist of wider fitting shoes. I have problem feet and find it difficult for shoes to accommodate bunion and hammer toe! Tom recommended 2 brands and patiently found me some examples to try. Some soles were too firm, need non slip, upper too soft; lots of desired qualities required. Tom spent a long time selecting various pairs for me to try. Then of course I like colour co ordination. He was so patient and addressed all my concerns, waterproof too ! Just retuned from holiday and delighted that I could walk in Pompeii and cover long distances without blisters, pain... they fitted so well.
Thanks to Tom who devoted time and expertise to select the best walking shoes. I also joined Go and received some money off too. FAB

26 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Perfect Customer Service

We were assisted by Tom on Saturday to buy a set of walking poles. He was extremely helpful and explained the difference between makes and types of poles which enabled us to make an informed decision.

31 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Visit to Go Outdoors store in Foregate Street, Chester

I enjoyed my visit to this store last Saturday morning. I wanted to replace an old pair of walking boots and Eve, the assistant, took the time and trouble to listen carefully to my requirements and to find the right footwear to meet my needs at the most advantageous price. She displayed excellent product knowledge and a genuine desire to help this customer. Thank you once again, Eve!

24 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Paul

We popped into the Chester store yesterday to pick up a few items for our hiking trip. Paul was very friendly and helpful. He helped us find the things we needed and explained the membership option to us. Overall a very good experience.

24 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very pleasant staff

I got excellent attention in the Chester high street store and am very pleased with my purchase.

23 de mayo de 2025
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and helpful

Chester shop is friendly and helpful, and the dog enjoyed the treats. Good value.

15 de mayo de 2025
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Last minute Merrell

We are walking the Wales coast path and starting from Chester. My husband found a split in his trusty walking boots so we found the Go outdoors shop in the centre. Eve who served us was so helpful and patient as my husband tried a few pairs of Merrell boots. She was polite and engaging and an excellent ambassador for Go outdoors. She was heading off for a break when we got to the cash desk but the lady who processed the purchase was also very friendly and helpful. A really pleasant experience.

18 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Steve c,was really helpful and made the…

Steve c,was really helpful and made the whole boot buying experience painless,we bought from your shop because Steve c,was really patient and made the sale.

10 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Staff as ever were very helpful and knowledgeable about the products so we're able to help me choose.

16 de mayo de 2025
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Wind beeaker

I had some alternative choices in buying my product with a closely related price range the assistant asked me my preference and said this article he told me that was a bold choice and the one he would recommend although not the most expensive

14 de mayo de 2025
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful staff

Really helpful staff, made sure I knew how to fold down the chairs (they have a clip on the leg that I would never have found!) I didn't have my card so they searched for it for me. Excellent service.

9 de mayo de 2025
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great selection of trail shoes

A wide range of trail shoes, with some excellent member discounts. Rebecca was great, providing friendly and efficient service, juggling several shoppers to quickly help us get exactly what we wanted.

5 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful. Great staff

5 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went to buy a pair of mid walking…

Went to buy a pair of mid walking boots. Had looked on one but needed to try them. Purchased North Ridge women’s mid walking boots. Fab boots comfortable from the start. Sales man was brilliant.Knew about all the brands and suggested other boots which I tried. No rush v helpful and knowledgeable. Store had all the sizes I needed to try on. Fantastic.

27 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Polite and helpfull staff

28 de abril de 2025
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I did not have my card

I did not have my card, Paul who served me, went out of his way to track it down and it had expired, he helped me re-apply and helped me purchase with his recommendation's the right/correct gear I wanted, thank you Paul

24 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Shopping for walking shoes.

I was shopping for walking shoes today and was served by Eve. She was knowledgeable, helpful and went out of her way to ensure that I was shown a range of suitable shoes and boots.
Her patience paid off. Together we found the ideal shoes for the walks I have planned.
Eve is a valuable employee who made my shopping experience successful and enjoyable.

13 de abril de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester (Express)

Respuesta de GO Outdoors - Chester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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