GO Outdoors - Chester Opiniones 

2653
TrustScore: 4.5 sobre 5

4,7

Saltney Retail Park, River Lane, CH4 8RF Chester, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done fo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Served by Charlie this morning, what an absolute delight. Customer service skills were outstanding, his knowledge was excellent, he really went above and beyond to help us. There was a problem with ou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first tim... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The whole process of acquiring membership was very straightforward (although I'm still awaiting my e-membership card several weeks later). There is a tremendous range of quality clothing and kit at ex... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Chester

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Saltney Retail Park, River Lane, CH4 8RF, Chester, Reino Unido

  • 01244 735744

4,7

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(2653)

35.808 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Expert and knowledgeable help

My wife and I needed new walking boots and are very pleased we went to Go Outdoors. We both have wide feet and needed help to find suitable boots. We were helped by Dan who was excellent - knowledgable, patient and genuinely keen to make sure we bought the right boots. We used them today and were very pleased! Thank you to Dan for his excellent service. We will definitely go back to Go Outdoors! Highly recommended.

3 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Charlie Chester Go Outdoors

Alls I can say is Charlie provided the best customer service I've received in a long long time 11/10

4 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic as usual

Fantastic as usual, always a good selection of outdoor gear. Charlie was fantastic and went out of his way to be helpful. Will come back again.

4 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

I have treated myself to a new coat today at Go Outdoors in Chester. The staff were great, in particular Simon who served us at the till and was incredibly patient and helpful.

2 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Incredibly helpful staff

Simon was both approachable and incredibly helpful when I purchased here today. Spending nigh on £300 on a waterproof is a big purchase but he was more than helpful as we explored ways to save money on my purchase. He was happy to spend the time and effort, customer service with a capital C. This is not a one-off experience either, we always find the staff knowledgable and helpful. Thanks

2 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely experience due to staff

Charlie who served us on the till was very welcoming and friendly, charlie also took the time to talk talk us the the promotions and show us how we had saved some money. All round lovely person could tell they enjoy the job.

31 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful Cashier.

Thanks Simon, very helpful, checked stock for me.

28 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Best equestrian store in the area!

Came for horse riding kit, excellent service from the staff - very knowledgable and a great range of stick across the prices. Had been to a different equestrian store earlier the same day and left empty handed, but bought boots and a hat in GoOutdoors, the experience was well worth it and will be my go to for further horse supplies

27 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Staff member on the Naylors desk at 1330 on 27 Dec was so helpful and couldn’t have done more for us!

27 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great prices and brilliant staff

Great prices and brilliant staff, had the pleasure of being served by Charlie today who was not only extremely helpful but really friendly and a good laugh 10/10

26 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Consistently great 5* service

As frequent GoOutdoors shoppers, Simon and his team at TeamChester always go above and beyond, they are super friendly, knowledgable about all products and really helpful.

22 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Charlie was fantastic

Charlie was fantastic. Was really patient, funny and kind when assisting.

20 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service - Charlie

Great service all day, especially from Charlie on the checkout. Friendly, personable and always happy to help!! Probably the nicest experience I've ever had visiting a GoOutdoors and all because of his positive attitude!!

14 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Neil was super friendly and…

Neil was super friendly and knowledgeable, will definitely be returning!

16 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We visited the shop today in search for a coat for our son

We visited the shop today in search for a coat for our son, we asked for assistance with this which we got with a smile and then the lovely lady on the till ( Alison ) I think her name was and although she was going through a hard time this Christmas herself due to bereavement was so lovely, talked to our son and made conversation with us as parents. What a great experience, (you don’t get that shopping online)
Great shop and lovely staff 👌

11 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Not long to wait to be served

Not long to wait to be served. Alison was so helpful

10 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Charlie's flawless customer service skills

I was served by Charlie who could not do enough for me... His customer service skills were epic..I'll definitely be back:)

7 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always super friendly and supportive…

Always super friendly and supportive staff. Caitlin and Alison helped me find a new suitable riding helmet, being friendly as well as knowledgeable! Thank you.

6 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service, Simon was great could not do any more! Well done!

6 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Resolving issue with online order

I went into the Chester store after receiving a tent through an online purchase that appeared to be missing the correct pegs. I was really disappointed at first though Simon could not have been more helpful to rectify the issue and ensured I left the store feeling really positive about the whole experience! Could not recommend the Chester store or Simon enough - customer service that is second to none!

3 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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