GO Outdoors - Chester Opiniones 

2653
TrustScore: 4.5 sobre 5

4,7

Saltney Retail Park, River Lane, CH4 8RF Chester, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done fo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Served by Charlie this morning, what an absolute delight. Customer service skills were outstanding, his knowledge was excellent, he really went above and beyond to help us. There was a problem with ou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first tim... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The whole process of acquiring membership was very straightforward (although I'm still awaiting my e-membership card several weeks later). There is a tremendous range of quality clothing and kit at ex... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Chester

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Saltney Retail Park, River Lane, CH4 8RF, Chester, Reino Unido

  • 01244 735744

4,7

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(2653)

35.808 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Pleased

Quality clothes at great prices for members and helpful staff

28 de junio de 2026
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Wonderful service from Simon at the…

Wonderful service from Simon at the saltney, chester store. We wanted to purchase an event shelter and it wasn't any trouble for him to be diverted to help us. He was patient, extremely knowledgeable and if he didn't know something he looked it up. Amazing customer service. We bought the right thing to suit our needs and are extremely happy with it. Simon gave honest opinions and we trusted his expertise

28 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

New kids Wild bike

Prepared by staff and ready for pick up

13 de junio de 2026
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Sojourn 80 bags

We bought 2 sojourn 80 travel bags for our Interrailing holiday in a few weeks time in Europe. We had good advice from Charlie and some discount. Exactly what we wanted. Thank you.

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great helpful & friendly staff

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Steph served me this evening

Steph served me this evening, she was very informative with the advice I needed and very polite.

22 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Great prices especially with the…

Great prices especially with the members card, finding staff to help on the shop floor was almost impossible and not very helpful, probably because she was being asked for help by other people too. Staff on the till was lovely and really helpful.
Found 1 of the 2 items I was looking for, groundhog tent pegs.

13 de junio de 2026
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Advice / Great Range

We had a great experience buying our son's kit for his DofE expedition at Go Out Doors, Chester. The staff were very friendly and full of useful, practical advice. We dealt with 2 members of staff, both of whom had exceptional product knowledge. The product range was impressive.

21 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

George is a legend

George is a legend. No other words required!

Also please price up your bouldering pads 🤣

21 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very people Oriented customer service

Great costumer service from Charlie and the chap who helped us pick out a tent, you were changing the tents around and answered all our questions with so much patience. Left happily with a tent and a lovely checkout process made very easy with Charlie.

Huge store, spoilt for choice on what to buy so ask someone for help they all know what they’re doing.

20 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing staff member

I was served by Charlie, and what a wonderful member of staff you have there! Nothing was too much trouble for him, he helped carried my items to the till, assisted with my Scout Leader discount and carried my stuff to the car (and, volunteered to do this rather than be asked which means alot)
All this, and he had a big smile on his face.
I'm not usually one for putting up these reviews but I really feel like his customer service was fantastic!

19 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great store with tons of stock

Great store with tons of stock. Loads of erected tents outside which is what we needed so was great to be able to check them out and get a proper feel for the kind of tent we wanted and needed. Also amazing deals / discounts, especially for members. Shaz on the tills was awesome and made sure we were getting the best deal possible. Thanks Shaz!!

19 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The lady who served me was so helpful…

The lady who served me was so helpful explaining what each leisure battery done and then got a trolly to bring it over to the till as it was very heavy and told me to take the trolly to my car and bring it bk which I did

12 de junio de 2026
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Charlie is an absolute star

Charlie is an absolute star - great service! and good choice in store too

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Sharon was amazing with myself and my…

Sharon was amazing with myself and my partner helping us to choose the right camping equipment for us. Her knowledge and kindness were outstanding. Definitely shop here again.

2 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service!

Shaz was great! I explained my issue as I ordered fishing rods online and we’re delivered to my house, unfortunately when i received my rods 1 of them was damaged so I went into the store and Shaz helped me out with a refund and said they have fishing rods in the store if I would like to have a look and there is a colleague in the fishing section if I needed help with anything, staff are all very friendly and service was great! Will now get my fishing stuff in store for now on!

12 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great visit today

Great visit today, had a fault on my mattress… was seen and taken to the manager by a young lad.(didn’t get name ) but was brilliant… manager Charlie looked everything up for me and sorted it immediately.. no hassles no questions.. later alisa f helped us paying and sorting membership out again.. customer support as it should be… thanks to the staff today

11 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

A young gent called Charlie was an…

A young gent called Charlie was an absolute star . His advice was really helpful & had the best smile of the month
Thanks Charlie

11 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

2 blow up sofas and good staff

I bought 2 blow up sofas and didn't realise how heavy they were. The lady who served me called Alison was so helpful and then a young lad walked by called Jake and offered to carry them to my car. I have a really bad left hand and was so grateful of their help. They couldn't have done enough for me and I appreciate that so much. Thank you

20 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Chester

Respuesta de GO Outdoors - Chester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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