The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... Ver más
La empresa ha respondido
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The Sales Assistant, Richard was incredibly helpful and honest with the way he approached what we needed. He was polite and respectful, something which is sadly becoming rare in retail these da... Ver más
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I went into store looking for hiking boots and quickly became very overwhelmed by the large variety. Dan gave me honest advice based on personal experience that helped narrow down my options. He went... Ver más
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New hiking boots. Richard was very patient, helping me choose a pair of boots. He cheerful let me try lots of different pairs before I found the pair for me.
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Employee was rude behind the counter. We asked if we can get our student discount code (as it stated in the store students had 10% discount) and then before even looking at the discount she rudely sai... Ver más
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The Spires Retail Park, S40 2WG, Chesterfield, Reino Unido
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New hiking boots.
Richard was very patient, helping me choose a pair of boots. He cheerful let me try lots of different pairs before I found the pair for me.

Respuesta de GO Outdoors - Chesterfield
Found the products we wanted at a good price, good customer service at the checkout

Respuesta de GO Outdoors - Chesterfield
MY local store did not have what i wanted but staff helped to get one for me from another store.

Respuesta de GO Outdoors - Chesterfield
ordered online a fishing pole v roller, price was £7, went into Chesterfield branch to collect the roller the very next day and had a mooch thru their terminal tackle before I went to the tills to collect the roller, i notice the roller on their shelves in the fishing tackle section and it was priced uo at £6 ( its still £6 on the website today ), anyway i went to the tills to collect the roller and told a young lady about the price difference and she said theres nowt they can do about it, horrible snappy little employee should have stayed in bed that morning, anyway i just took what I'd ordered and stormed out, took it home and found it to be faulty so took it back next day for a replacement, instead of refunding me my 7 quid back then getting me a replacement at 6 quid they just did a direct swap, what a bad experience , twice in 2 days ya meet with an employee that either cant or refuses to help ya
AND THEY STILL OWE ME A QUID BUT REFUSE TO ADDRESS THE SITUATION.
20/19/26 Update Of The Day folks, go outdoors have responded by a complete and utter load of crap, they really think im gonne waste my time talking to ppl who dont give a monkeys about their customers, if they are really concerned they would email me and offer me compensation , find the liar who served me and hand her a well.deserved P45.
so come on go outdoors how ya gonna resolve this one eh ???
I.await even more bull.

Respuesta de GO Outdoors - Chesterfield
Chesterfield store cannot order items for you. You have to order on line yourself.

Respuesta de GO Outdoors - Chesterfield
The salesman who helped me was absolutely brilliant, Michael is a credit to the company

Respuesta de GO Outdoors - Chesterfield
Ordered the towel online informed when ready for collection.Staff located item straight away quick easy process.Will definitely use again

Respuesta de GO Outdoors - Chesterfield
Went in to look at walking boots with a view to buying on line after I had tried them but got a good deal and the guy in store was a good help so bought in store

Respuesta de GO Outdoors - Chesterfield
Fantastic experience at GO Outdoors Chesterfield! Michael was brilliant—super helpful, knowledgeable, and made sure I got everything I needed.

Respuesta de GO Outdoors - Chesterfield
No one let me know my package had arrived

Respuesta de GO Outdoors - Chesterfield
Fantastic service,despite the shoes being a totally different shade to the ones on display/ordered!
Shoes returned & money back hassle free ~ friendly staff,cheers!

Respuesta de GO Outdoors - Chesterfield
Helpful and honest support from Richard in choosing hiking shoes.

Respuesta de GO Outdoors - Chesterfield
My boyfriend and I came in with only 30 mins left of shop opening time on a mad dash to find some proper walking shoes for tomorrow morning. I was helped by the most kind and informative man, Chris, who took the time to grab me my size, walk with me, test my gait on a board and all sorts. He really made me feel comfortable and like I could have good faith in my choice of boot in the end. Thank you Chris! Wish I could come to you for everything :’D great staff, great customer service, felt like real people! Thank you

Respuesta de GO Outdoors - Chesterfield
Varied product selection and very knowledgeable, friendly staff. Excellent!

Respuesta de GO Outdoors - Chesterfield
Cancelled half the order with no communication just a part refund,never received an email to say the rest of the order was ready to collect from store,tried after several days and it had arrived but wasn’t what I expected so asked to refund it straight away ,still waiting two weeks later for the refund so another trip to the store needed

Respuesta de GO Outdoors - Chesterfield
The shop experience was great. However the online not so good, unable to attach my blue light discount card or any discount code for that matter.
Ended up purchasing online then returning to my local store for a refund then purchased again with discount applied

Respuesta de GO Outdoors - Chesterfield
Staff very helpful
Found the item for me with no issue
Will go there again, great experience..

Respuesta de GO Outdoors - Chesterfield
The day before i was due to go away in microcamper, i wanted a small compressor fridge. The one on offer was too large when the young man carried it to van to try for me. He suggested a smaller one which fitted. I quickly rejoined (as theyd "lost" me on their system) and hurried out to get packed up. In the morning i discovered theyd sold me a battery draining 'cool box' not a fridge. Its no use to me at all 😭

Respuesta de GO Outdoors - Chesterfield

Respuesta de GO Outdoors - Chesterfield
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