The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try... Ver más
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Localización
Cambiar localizaciónHigh Street, PH33 6AU Fort William, GB
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Consulta las opiniones de los clientes
I was half way through the Great Glen Way and my Vango 200 tent pole snapped and ripped the fabric, so my self and my kit got soaking wet and a uncomfortable night. I had to walk 3.5 miles to the... Ver más
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Agnieszka is very friendly and an amazing person. Very good customer service. She really look after her customer. I would recommend everyone to visit this shop. The price is very competitive in whol... Ver más
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Visited the store to get my children back to school jackets. The staff were incredibly helpful and nothing was a problem to them. Smiley and cheerful :) thanks guys!!
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Sobre GO Outdoors - Fort William (Express)
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
High Street, PH33 6AU, Fort William, Reino Unido
4,7
Excelente
139 opiniones
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Agmeszka is a very helpful person
Agmeszka is a very helpful person. Customer service was 5*. Thank you
23 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
John is the best!
As the title reads, John in fact was the best! As a novice hiker, he made sure I had the proper fit of shoes. Friendly and expert staff!
24 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Dobrej jakości oraz w przystępnej cenie…
Dobrej jakości oraz w przystępnej cenie towary oraz profesjonalną obsługa. Agnieszka bardzo pomocna i miła
24 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I was half way through the Great Glen…
I was half way through the Great Glen Way and my Vango 200 tent pole snapped and ripped the fabric, so my self and my kit got soaking wet and a uncomfortable night.
I had to walk 3.5 miles to the nearest bus stop back to Fort William, only to be told that my purchase of this tent was not on there database and not able to help?
I've spent a lot of money in Go outdoors over the years on walking and climbing kit and I have to say that I was very disappointed in the outcome of this situation. The outlet was happy to sell me a new tent but could not supply me with a replacement pole. A new tent would've eaten heavily into my budget for this venture, so I had to bear the cost of a return home. I was very disappointed in the service which I considered dismissive.
Yours.
Mr Philip Thorley
8 de agosto de 2026
Respuesta de GO Outdoors - Fort William (Express)
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience, especially as it occurred whilst you were undertaking the Great Glen Way.
We appreciate how frustrating and disappointing it must have been for your tent pole to fail, resulting in damage to the tent and an uncomfortable night in poor conditions. We also understand the additional inconvenience and expense caused by having to cut your trip short.
To investigate product issues and any potential warranty support, our stores require proof of purchase, such as an order number for online purchases or a receipt for items bought in-store. Unfortunately, without these details, store colleagues may be unable to locate the purchase and assess the options available.
We're sorry that the service you received left you feeling dismissed, as this is never the experience we want for our customers. If you would like to discuss this further, please contact our Customer Care team with your purchase details and we will be happy to review the matter in more detail.
Kind Regards
GO Outdoors Customer Care
Amazing service!!
Visited the store to get my children back to school jackets. The staff were incredibly helpful and nothing was a problem to them. Smiley and cheerful :) thanks guys!!
17 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Yesterday I was in your store to…
Yesterday I was in your store to purchase some shirts, having found what I wanted I stood in line and waited to be served, in front of me was a group of Chinese women who were very rude and impatient, Agnieszka the lady who served me deserved a medal for the patience and professionalism with which she demonstrated while dealing with the rude women, she was very apologetic to me for their behaviour but I said it should not be for her to apologise. Agnieszka was assisted by a young gentleman but I did not get his name unfortunately.
19 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent help.
19 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Always a pleasure visiting and staff…
Always a pleasure visiting and staff are always so helpful, found what I was looking for.
Thanks again
19 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Agnieszka is very friendly and an…
Agnieszka is very friendly and an amazing person. Very good customer service. She really look after her customer.
I would recommend everyone to visit this shop. The price is very competitive in whole high street.
19 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful, informative and efficient - thank you so much!
The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try some out and of course with the decent selection they had, plus the right size I was lucky to get there just in time to buy them too. Really efficient and massively appreciate their time and patience too. Thank you so much!
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Bought a really nice Kuhle jacket which…
Bought a really nice Kuhle jacket which I had been looking at for ages.Served by Agnesca (the boss) and as always well looked after. With half a dozen outdoor shops in the high street the thing that takes you back to buy is the service, which as always was excellent.
3 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Agnaskia was as always the best
Agnaskia was as always the best! Always so helpful and friendly. Nothing is too much hassle for her and she always goes out of the way to help
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Manager Member of Stuff
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great price and very friendly staff
Great price and very friendly staff. Agnieszka was excellent
14 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Thanks John and Aggie for making us…
Thanks John and Aggie for making us smile and your service is such a delight!
We’ll be back again soon!
Happy customers
Jenny and Lucas
14 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The young man who helped me was very…
The young man who helped me was very kind, and knowledgeable. He helped me find what I needed in the store, and what they had sold out of, he pointed me in to shops where I might find what I need. Great experience overall!
3 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really good customer service
Really good customer service, I was well advised for my purchase
29 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Quality, price and service
High quality gear, good prices and Agnes, the kindest person in town.
Thank you.
27 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Incredibly poor service and uninformed staff
If I could give this store zero stars, I would. The customer service at the Fort William branch was terrible.
First, I approached a young staff member who was too busy arranging a display to help. Instead of assisting me, he just pointed me toward another colleague who was already busy with a customer.
When I finally got the attention of the cashier—who acted like helping me was a massive favor—it only got worse. I asked for a size 8.5 in hiking shoes. He confidently told me that they "don't do half sizes." This is completely incorrect, as Salomon absolutely makes half sizes.
When I explained that I specifically wanted hiking shoes because I already own boots, he dismissed my choice entirely and told me hiking shoes are "no good." It felt like they had zero interest in making a sale, probably because it was getting close to lunchtime. Incredibly disappointing experience.
16 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
So that we can thoroughly investigate this we have reached out via Trust Pilot for further information. We would appreciate it if you could reply at your earliest convenience.
Kind regards,
GO Outdoors Customer Care Team
Outstanding customer service
My visit in store today was a prime example of perfect customer service! Went in looking for down wash and couldnt see it on the shelf. Agnieska (store manager) instantly went and found some, when I explained what Inwas using it for she offered advice and gave me some extra items to help. After 7 nights on the West Highland Way my sleeping bag will be nice and clean
13 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Fort William (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
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