GO Outdoors - Harlow Opiniones 

2343
TrustScore: 5 sobre 5

4,8

Princes Gate Retail Park, CM20 2SU Harlow, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot. I explained what I needed the boots for and she gave... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Every time I come to Go Outdoors in Harlow all the people working there are extremely helpful with their guidance, patience and general customer service. Today it was a man called Warren who assisted... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Harlow store for Go Outdoors was great! And we had a great experience thanks to the help of an employee named Maddie, very helpful and efficient, even when we made a pricing mistake on our side, she... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed new hiking boots. There is a good selection of various brands. I was helped by Kris, who was very knowledgeable. After he ascertained what I actually walk / hike he recommended a specific boo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Harlow

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Princes Gate Retail Park, CM20 2SU, Harlow, Reino Unido

  • 01279 215817

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2343)

35.992 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

I recently visited the GO Outdoors…

I recently visited the GO Outdoors store in Harlow and was disappointed to find that the fishing equipment section was not adequately stocked. I have come to expect this location to be replenished regularly, so this was quite unexpected. Unfortunately, the lack of available equipment impacted my planned fishing trip.

That said, I would like to commend a staff member named Maddie, who was exceptionally welcoming and helpful throughout my visit. I sincerely hope that on my next visit, the fishing section will be fully restocked, as it has been in the past.

24 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Dee was fantastic

Dee was fantastic. I used to have a membership, but wasn’t sure if it was valid anymore. She did a search for me and then made a new membership as mine expired. We even had a few laughs. Fantastic.

12 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

D of E rucksack and boots

Went to buy rucksack and boots for DofE today, we got Quest boots and Osprey backpack, and got great service from Tamzin. Great products and great advice. She made our life really easy, nothing was too much trouble.

13 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Dave in the Harlow store was extremely…

Dave in the Harlow store was extremely helpful and very patient and successfully found me a pair of walking boots. Thank you Dave

12 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We found a tent we really liked but…

We found a tent we really liked but couldn’t find it , we spoke with Jamie who was extremely helpful he searched high and low and eventually found 1 for us he was very determined to make our day , thankyou Jamie 10/10

11 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Dee was a legend

Dee was a legend! Super helpful even with lots of customers and very approachable. Thank you for your help you were great.

10 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good Quality products at a great price

Found just what I was looking for but stock levels were low & it took a bit longer for order to be filled, nether the less it arrived & I'm very happy with my purchase. On a recent trip to the Harlow store we purchased a tent & accessories , the staff were knowledgable & very helpful!

2 de abril de 2026
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic experience today at Go…

Fantastic experience today at Go Outdoors Harlow. Would like to say a big big THANK YOU to Macey & Warren who made my experience that much better. Macey patience to show me around the store to find the items I needed and to help others to in such a professional way was brilliant to see. Macey’s knowledge was outstanding of the items I was looking for and she found help for me from another member of staff if there was something she didn’t know. Thank you it was lovely to meet you Macey. You were a massive help. Also a big thank you to Warren for his help at the cash point for helping me sign up to the discount card and helping me carry my items to the van. Warren was very friendly and happy to help without me asking him. Cheers Warren. Go Outdoors you have great staff and I hope these 2 members get rewarded for their fantastic service. There a credit to you team. I’ll be back again because of the great service.

3 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great personal service from Jack…

Great personal service from Jack Connor. Knowledgeable and took time to understand our needs.

2 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Conner helped us today in purchasing…

Conner helped us today in purchasing everything we needed for my son’s King Scout trip he was extremely knowledgeable of the products

31 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Awful online order experience

Never got an update on my order or email its ready for collection (yes it did check the spam folder), part of my order got canceled, got email and refund, went to the store next day and they had 30 pieces in stock. Bought it straight away. Week later i went in again as still hadn't received an email if ready for pick up. It was ready for pick up. Lady hand me the order and I notice there are items missing. She had to call manager to investigate to find out it was split into 2 orders. If I hadn't check I would never receive it. If I didnt show up without email confirmation its ready to pick up I would have never get my order either. Shocking experience. What could go wrong , went wrong. Not happy at all.

16 de marzo de 2026
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent Help from Mick – Highly Recommend!

Mick was fantastic! As total beginners, he patiently helped us pick the perfect affordable, high-quality fishing gear and showed us exactly how to use it. He also gave great advice on the best local spots. A true expert salesman and fisherman — our first trip was a success and the kids caught two fish- thanks to him. Highly recommend!

28 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service - picked up a great bike, Paul was very friendly, knowledge and patient as we debated two options. Tamsin was also very helpful

29 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Maddie helped us get some walking boots…

Maddie helped us get some walking boots for silver DofE. She was fab. Got at least 5 different pairs out so my daughter could try different brands. Nothing was too much hassle. Found the perfect pair!

29 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always have a good experience at this…

Always have a good experience at this store - staff are always helpful and knowledgeable without any “hard sell”. Special thanks today to Tamzin & Macey who were endlessly patient and friendly.

28 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff helped me immediately when I…

The staff helped me immediately when I asked for help in finding the items I needed and helped me make the best choice. The check out was speedy and polite. Great experience

26 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer care

Excellent customer care - well done Warren and Conner

26 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Warren jack was amazing he helped us…

Warren jack was amazing he helped us find what we needed and helped out a lot.

23 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Stopped by to pick up some items for this weekend and picked up a tarp.

Got to the till and the price on the till was different to the shelf. Jack and Tamzin were great, they double checked the shelf and the item. The tarp/product had been updated/improved and also had a new price, but the ticket hadn’t been changed.

Tamzin was unable to override the price to the shelf price, as it is a different product but gave me a 20% discount on the item as a way of compromise, very much appreciated as it was near to the price I had seen on the shelf ticket.

23 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful staff on both visits.

Really helpful staff on both visits.

13 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Harlow

Respuesta de GO Outdoors - Harlow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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