No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
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UNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
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No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
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Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Ver más
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An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.
La empresa ha respondido
James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Ver más
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Escrito por la empresa
Escrito por la empresa

UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Reino Unido
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I was assisted by Georgia who helped me choose a pair of walking shoes. I visited the store on a Saturday and a Sunday because I usually have real difficulty getting the correct fit. She had a good understanding of what was on offer in the store and selected a number of products that fitted the bill.
Georgia was very patient with me, as I tried on a number different makes and width fittings. Finally settled on the perfect pair of shoes on the Sunday without being rushed at all even though it was getting close to the closing time of 4pm.

Respuesta de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)
Such a large selection of brands of waterproof jackets in the Horsham store. Very pleased to have such a choice.

Respuesta de GO Outdoors - Horsham (Express)
Staff were amazingly helpful and we were able to get what we required

Respuesta de GO Outdoors - Horsham (Express)
Very helpful staff who pointed me in the right direction when buying a day pack. I settled on an Osprey after being told the pros and cons of different makes.

Respuesta de GO Outdoors - Horsham (Express)
The store was well laid-out and well stocked. The staff were very friendly and helpful

Respuesta de GO Outdoors - Horsham (Express)
I was looking for dehydrated meals for camping, choice was poor and they were in a box on the floor so i think you could stock more varieties.
Other than that a good selection of outdoor equipment.

Respuesta de GO Outdoors - Horsham (Express)
In terms of staff Enya was very helpful. The prices are good and there is a wide selection of clothing.

Respuesta de GO Outdoors - Horsham (Express)
The one man kayak I bought is excellent value & pretty good to use as well. The instructions for inflating it are awful, but we figured it out & now it’s easy! It’s more difficult to deflate than to inflate! The pump is excellent & very quick to inflate.

Respuesta de GO Outdoors - Horsham (Express)
Aaron at the Horsham store was very helpful & knowledgeable when we were looking to purchase hiking boots/shoes

Respuesta de GO Outdoors - Horsham (Express)
The staff in the Horsham store are great - they’re friendly and have given me good advice every time I’ve visited. In my most recent visit I was looking for a day rucksack for hiking and I was given helpful advice on the options available and alternatives I hadn’t considered. I’ve ended up with a rucksack that fits perfectly and has everything I need. Thank you.

Respuesta de GO Outdoors - Horsham (Express)
An enjoyable experience with very good customer interaction.

Respuesta de GO Outdoors - Horsham (Express)
The knowledge we received whilst looking at sleeping bags on first visit was fantastic and we ended up buying a membership card and loads of camping gear for Girl Guides

Respuesta de GO Outdoors - Horsham (Express)
Very knowledgeable staff, especially Ben. I needed a backpack and haven’t really used one for overnight walks before. Ben explained the differences between men’s and women’s backpack design, helped me select the right size for my trip, packed it with two tents and made me try walking with it so he could adjust the straps to fit me. He spent time explaining what all the different straps were for and helped me judge what was right for me.
Such excellent service from knowledgeable staff. Add to that the Club Member discounts and I left the shop very happy!

Respuesta de GO Outdoors - Horsham (Express)
Enya was very helpful in advising me on selecting a tent. She had good first hand knowledge from her experience and was able to tell me which was more lightweight and suitable for my needs. Delighted that the tent I chose withstood the heavy rain

Respuesta de GO Outdoors - Horsham (Express)
I was served by Georgie (think thats her name) this morning after a horrible night camping with a broken blow up bed.
She was cheerful, welcoming and super helpful.
Just what I needed this morning.
Thank you so much. Georgies customer service is excellent and she really put a smile back on my face

Respuesta de GO Outdoors - Horsham (Express)
Excellent, lots of help and patience with no pressure served by Jakub

Respuesta de GO Outdoors - Horsham (Express)
Great service. Got product we wanted when we wanted. V. helpful staff.

Respuesta de GO Outdoors - Horsham (Express)
We visited twice in one day to stock up on DofE essentials and were impressed by the range and quality of items. Being able to use the DofE card was also very good. Jakub in shoe sales was particularly helpful and knowledgeable.

Respuesta de GO Outdoors - Horsham (Express)
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