GO Outdoors - Horsham (Express) Opiniones 

332
TrustScore: 4.5 sobre 5

4,6

UNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Horsham (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

332 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,6

Todas las opiniones

(332)

35.808 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good stock, knowledgeable staff

Staff were knowledgeable about stock and I got the impression that they also use the stock. It's good to be able to get advice from people who know what they are talking about and not necessarily following the company line. I've got a REALLY GOOD base kit now don't actually need any other items.

28 de marzo de 2025
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service today from Jakub...

Great service today from Jakub.... Cheerful, polite, and couldn't have been more helpful. Thanks so much!

25 de marzo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Cheap walking shoes, nearly

Saw some £25 walking shoes on the rack by the door which looked ok. Went in to try them, they were OK but my wife found some for £50 which were much more comfortable, so bought them.
I was going to TKmax to find a coat, doh.
Staff very friendly as usual.

19 de marzo de 2025
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional staff

Aaron, Georgia and Mel were very helpful on a busy Sunday morning where they were running around like headless chickens making sure every customer was looked after. My partner tried on multiple shoes and all three staff members supported her to get the perfect one - thank you for you conscientious and helpful manner.

16 de marzo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

DofE

We were struggling with completing the list of stuff needed for DofE and Georgia helped so much. She gave lovely anecdotes and helped us pick what we thought we needed and gave tips and tricks as well. Thank you Georgia (2264)

16 de marzo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very good service received from Tom…

Very good service received from Tom when buying a pair of boots. Informative, friendly and knowledgeable but not pushy with it. Really appreciated the way he helped.

2 de marzo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff!

The staff. I found what I needed straight away, but then was guided through becoming a member and getting my Peter Storm jacket cheaper. Very nice man in the Horsham branch, no pressure and customer focussed.

5 de marzo de 2025
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The products I wanted on the shelf

The products I wanted on the shelf, helpful shop staff.

6 de marzo de 2025
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

I was looked after by your very helpful assistant Sarah. She kindly brought several pairs of walking shoes from your stockroom for me to try on. Thanks to her help I bought a good pair of shoes at a good price.

6 de marzo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

A great shopping experience.

The staff were available to help where needed but allowed me to browse. (I detest being hovered around when trying clothes on.) Having been allowed to browse I ended up buying three different jackets as I liked all three. I was surprised to find some wellie-type boots too which I also purchased. HAD I FELT PRESSURED BY PUSHY STAFF, I WOULD HAVE LEFT WITHOUT BUYING ANYTHING! Great value for money, especially with members discounts and some being on the end-of-season sale.

4 de marzo de 2025
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We visit our local store and with the…

We visit our local store and with the help from Andy he found the correct size muck boot which fitted perfectly. Thanks again.

28 de febrero de 2025
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great deal on walking socks

Great deal on walking socks, and my GO Outdoors discount card made them even cheaper. Great quality, really comfy, a pleasure to walk in. Thank you!

29 de enero de 2025
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The prices were reasonable

The prices were reasonable, the store was clean and it was easy to find everything. The staff helped us with what we were looking for and were friendly and helpful.

26 de febrero de 2025
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I went in today for a pair of walking…

I went in today for a pair of walking shoes. The choice was excellent as was the stock. The young lad that served me 2264 was very helpful and gave me plenty of time and seemed to have good knowledge of the shoes

22 de febrero de 2025
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good experience, helpful advice and great service.

Good experience with Ben providing helpful advice which enabled me to make a proper informed choice. Great shop with wide range of clothing. The membership scheme is recommended. Will definitely shop there again.

21 de febrero de 2025
Opinión espontánea
Logotipo de GO Outdoors - Horsham (Express)

Respuesta de GO Outdoors - Horsham (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledgeable staff

Andy and James served my wife and I. She needed new boot and a decent down jacket. Both were very knowledgeable about the products and made sure we got appropriate discounts. Very pleased with both Mammut boots and a Rab jacket as well as a few other bits. Definitely recommend.

6 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Generally when an assistant offers to…

Generally when an assistant offers to help we say no thank you. We are so glad we said yes please to Mel who was engaging, knowledgeable and helpful despite us having a multitude of requirements. She went searching in the store room a number of times, was positive and chatty and knew her job. Thank you Mel !

9 de febrero de 2025
Opinión espontánea

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