Myself and my mate were there for quite a while we were a bit unsure but we’re never bothered once. Got to the tills and payed and realised I’d forgotten a couple extra small items so Matthew let us k... Ver más
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Consulta las opiniones de los clientes
I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... Ver más
La empresa ha respondido
All the staff were extremely helpful and friendly. Which helped me find the right products. This is something you don’t expect from a larger company, but their help made it feel more like a small nich... Ver más
La empresa ha respondido
I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Sobre GO Outdoors - Hull
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
Clough Road Retail Park, Clough, HU6 7PT, Hull, Reino Unido
- 01482 429679
4,8
Excelente
2 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Katie was excellent when handling my…
Katie was excellent when handling my refund and saving me money. Excellent customer service. Would go there for my outdoor needs
6 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Had to wait a while to get served (…
Had to wait a while to get served ( 3members of staff stood talking on a till)
Only one person serving, which was a guy called Ryan.
Ryan was very professional.
6 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service throughout our visit
Excellent service throughout our visit, got what we needed, staff great
Elsina and girl on checkout. No complaints at all, signed up for membership @£5 saved loads on original price. Thank you go outdoors, we will be back 👍
5 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Hull
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great service from the staff in the…
Great service from the staff in the shop in particular Elaina.
4 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Elaina and another woman were so kind
Elaina and another woman were extremely helpful, helped us find a size we need in wellies and were so so kind, smiles all the way through and amazing service :)
4 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Recommend a visit
Layout of shop easy to navigate.item i had gone in for wasnt on the shelf but the staff were more than happy to help.checked theyre system,found it was instock and oromptly weng to get what i wanted.staff very pleasant and helpful.served by Elaina at the checkout who was very cherpy.
4 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Easy to order online for click and…just what I wanted
Easy to order online for click and collect. Emailed when available to collect from, reasonable prices, prompt and cheerful service from staff, what more do you want, any queries sorted there and then , no problem. Cheers.
19 de mayo de 2026
Respuesta de GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Alan was really helpful with the…
Alan was really helpful with the walking boots today 😊
31 de mayo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I came with my autistic grandson…
I came with my autistic grandson looking for a camping toilet to help with potty training and Lewis really helped me choose which was best and helped getting display ones to show me and taking them down from the shelf to let us find the right height as my grandson is 4yrs old ,he talked me through different ideas and we chose the perfect potty and my grandson is now doing amazing on it so thank you Lewis for all your help its made a huge impact in potty training, great service he was very patient with us lovely lad!!! Credit to your company 🤩
30 de mayo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
The customer service provided by Leah…
The customer service provided by Leah was excellent at the Hull store today.
30 de mayo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great shopping great service great price
Great shopping. Went in for a bike and initially couldn’t find staff but then managed to find Leah. She was most helpful knowledgable person going. Spoke well to us and explained all the procedures. Even when there was an issue with the members card she wasn’t flustered and talked us calmly through it. Well done Leah. The bike is amazing and a great price about £80 cheaper than any comparable model elsewhere, Compass Free Rein 20”. My boy loves it!
27 de mayo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I ordered online to pick up in store
I ordered online to pick up in store, over a week later I telephoned the helpline to ask about my parcel, I was informed my parcel was available to collect in store.
No contact was made to me to inform me my parcel was ready for collection from the clough road store in hull. So if I hadn’t contacted the customer service I don’t even know if I would have received my goods, which I find very disappointing.
15 de mayo de 2026
Respuesta de GO Outdoors - Hull
We are sorry to hear that you did not receive any communications from us in relation to your orders collection status. This is not the level of service we aim to provide and understand how frustrating this can be.
Your feedback is important to us and will be shared with the relevant channels to help improve our systems and communications.
We do hope that we can provide a better experience in the future.
Kind regards
Go Outdoors Customer Care Team
Just can't believe that my order
Just can't believe that my order, placed on the 12/5 is still not available to me on 20/5 how much longer do you need to supply this item? I expected to call in and pick up after no more than 3 days. Shocking service, and I had to make telephone calls just to get my members card updated.
13 de mayo de 2026
Respuesta de GO Outdoors - Hull
We are very sorry to hear about the delay with your order placed on the 12/05 and understand how disappointing it must be to still be waiting by 20/05 when you were expecting the collection to be available withing a few days.
This is not the level of service we aim to provide and understand how frustrating this can be.
We have reached out to you via the email address on the order to advise on the status of your order.
Your feedback is important to us and will be shared with the relevant teams to help improve both our systems and communication.
Kind regards
Go Outdoors Customer Care Team
Staff in the Hull store are very…
Staff in the Hull store are very helpful.
Buying on line is simple too.
Great shopping experience
12 de mayo de 2026
Respuesta de GO Outdoors - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service with friendly staff
Great service with friendly staff. Amazing selection of products at competitive prices
17 de mayo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing service
Amazing service.
I’m a keen walker and needed new boots - Hugh was really helpful, clearly knowledgeable and passionate about outdoor activities, and did so with a smile. His friend (sorry - name unknown) was equally knowledgeable and helpful. Both came across as genuinely good people who enjoyed their work. I couldn’t ask for better service, thank you.
16 de mayo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
To John
To John, my dad came in today with my son as he is doing his Duke of Edinburgh, from the go John helped us, took us round with our kit sheet talked us through our options on each. Very knowledgeable and helpful in regards to purchasing all equipment. Thank you John, your a credit to the team 🔥
13 de mayo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great selection of quality products
Great selection of quality products, well set out in nice bright surroundings, staff are knowledgeable & always helpfull & polite, many thanks to Leah for her help!
9 de mayo de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Its great to walk round store and have…
Its great to walk round store and have a good look at things staff are friendly and helpful prices are good with savings
9 de mayo de 2026
Respuesta de GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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