Myself and my mate were there for quite a while we were a bit unsure but we’re never bothered once. Got to the tills and payed and realised I’d forgotten a couple extra small items so Matthew let us k... Ver más
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Consulta las opiniones de los clientes
I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... Ver más
La empresa ha respondido
Lewis was extremely helpful, the store didn’t have the item I wanted, however Lewis helped to find an alternative which was better than my 1st choice. Thanks Lewis for going the extra mile.
La empresa ha respondido
I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Sobre GO Outdoors - Hull
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
Clough Road Retail Park, Clough, HU6 7PT, Hull, Reino Unido
- 01482 429679
4,8
Excelente
2 mil opiniones
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Amazing Customer Service
I can not commend this branch of Go Outdoors highly enough. The service I received was outstanding, Katie went over and above to locate a part desperately needed for my damaged Berghaus Air Shelter which wasn’t an easy task. I had contacted Berghaus directly who were not helpful at all, I purchased the shelter from Go Outdoors so thought it would be straightforward and just be able to purchase the part on line but that wasn’t possible. It took Katie 2 weeks to locate the part but like a trooper rang me as promised to say it was on her next order for me. I can not thank her and another young lady who took the original call (Lauren I think) enough. What an amazing team. Outstanding customer service
30 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
lewis was very helpful with the knives…
lewis was very helpful with the knives and advising what’s best with tents and that
31 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lewis is a great asset to the team
Lewis was really helpful, great advice and asset to the team at go outdoors.
Thank you for your help 👊🏽
31 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very outstanding customer service from…
Very outstanding customer service from Carrie in the Hull branch.
31 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Couldn’t find what I was looking for…
Couldn’t find what I was looking for but Carrie helped me find everything I need. Great service, very happy customer! Thanks!
31 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff, great selection of items.
Second review this month, another great experience. Had to buy clothing for son’s camp. We were helped by Hannah, who was really friendly, even though we kept having to go back several times for help. Good value clothing in the children’s section, just what we needed, thank you.
29 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Lewis and lady manager
Asked Lewis for help when looking for the berghaus 400 tent they had sold out in store and online. He helped me look at a couple of other tents when I asked if the display one was for sale. He pointed me in the direction of his manager, I stupidly didn’t catch her name. The lady was very helpful. The lady then said I could buy the display tent. This was at 7pm. The lady said it won’t be tonight as we are short staffed. I had no issue with that at all. I popped home for my card. When I returned at 7.45 to pay for the tent, the lady said we are taking it down as we speak in you can hang on 5 minutes much to my delight I waited. As I paid for the tent and footprint etc. Lewis strolls to the till with the tent. I couldn’t thank the lad enough. He even said “I managed to wipe the bird poo off”. What a polite friendly guy. The world needs more people like Lewis and the manager. Great experience great friendly helpful people who genuinely wanted to help. That lad and lady need a raise!
29 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Walking shoe purchase for elderly mum.
Brought my elderly mum in to purchase some quick lace walking boots. Eve was very friendly and suggested a couple of options. She was very patient with mum and helped us find the most appropriate shoes. We were served at the till by a very cheery Matthew who again was very helpful and friendly. Chatting to me and mum about what we were up to... made mum's day. Thank you to these two members of staff who deserve some recognition.
28 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Lewis was very helpful and…
Lewis was very helpful and knowledgeable today in the Hull store
29 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good helpful service
29 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We were served by Matthew today
We were served by Matthew today, he was incredibly polite, helpful and gave us service with a smile, he’s a credit to your hull branch.
Fellow Hull FC fan
28 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Sam helped us today looking for…
Sam helped us today looking for T-shirts Sam was very helpful supporting my retired husband find t shirts without logos on. I found him very patience and professional when my husband was messing up is neat display of T-shirts he was definitely a five star shop worker thank you, Sam
27 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service!
Great service. Sorted my price matches out very quickly, no messing about, very helpfull, a credit to go outdoors. Thanks you!
26 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Happy,friendly staff
Happy,friendly staff. Hannah was really quick to find the shoes we wanted. Thanks
26 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Mathew is the best...very good…
Mathew is the best...very good service..thank you
25 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great staff
Hannah was very helpful in store. All staff friendly and helpful
26 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Bought some walking boots from Hugh
Bought some walking boots from Hugh, he was able to answer all my questions, provide recommendations, advice and different options. Was very helpful.
25 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Hull
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Membership card
Bought the membership online after speaking to a member of staff. When we got the till we was told it wasn’t available to use. Luckily the manager sorted it out for me. Still not got an email about my membership card.
18 de julio de 2026
Respuesta de GO Outdoors - Hull
Thank you for taking the time to leave your review.
I'm sorry to hear about the confusion regarding your membership. I appreciate how frustrating it must have been to be advised it could be used, only to be told otherwise at the till. Whilst I'm pleased the store manager was able to resolve this for you, this should have been a smoother experience from the start.
I'm also sorry that you have not yet received your membership email or card details. Please note the membership can be used without the physical membership card, you need to log in on the website using the email address linked to the membership, the members price will then automatically apply at the check out.
If you are wanting to use the membership instore, this can also be completed without the physical card, if you provide the email address that is linked to the membership to the member of staff at the till they can then apply this to the transaction.
Kind regards
Go Outdoors Customer Care Team
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