GO Outdoors - Ipswich Opiniones 

2236
TrustScore: 5 sobre 5

4,8

Anglian Retail Park, IP1 5QP Ipswich, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Clicked and collected got home and theyd left the paint bomb security tag still on the school coat so had to do an hour round trip to our nearest go outdoors to get it removed with no apology what so... Ver más

Valorada con 5 estrellas sobre 5

Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us . Matt served us very politely ex... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our pu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Buying new walking boots from a huge range can be a bit complex, but Ashley made it really easy. He's a very experienced walker and climber so his advice on what's important is excellent. Great servic... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Ipswich

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Anglian Retail Park, IP1 5QP, Ipswich, Reino Unido

  • 01473 794506

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2236)

34.900 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience at Go Outdoors in…

Great experience at Go Outdoors in Ipswich just now. I only needed some tent pegs. First a member of staff directed me to where they were; then at the checkout Matt went on to explain the savings if I become a member. Glad I did. Left the store happy.

12 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

The staff were extremely helpful and informative. An absolutely stress free shopping trip.

11 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff, good selection. Dani and Nicole on the shoe section. Knowledgeable and helpful

7 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Customer service was great

Customer service was great. Rory we so helpful with choosing my walking boots. Matt on the till was great too, chced hi the right size. Both very helpful and friendly.

5 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Not great I’m afraid

Not great I’m afraid. Brought my purchases to the till and was asked to buy member ship, have recently moved so asked the till guy to check address as I usually buy from the store. Informed I had no membership on any of my given addresses. So reluctantly paid my fiver despite being sure I had it. Asked the chap to change my address but blunt no, need to call customer services. This was all at Ipswich on Monday. Went to Colchester today and popped into there store and very different. Checked my addresses, verified I had membership for over two months, changed my address all at the till. TIL got charged for membership because the chap at the till really couldn’t care much.

3 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

We appreciate you taking the time to share your review with us.

We are sorry to hear of the experience had at our Ipswich store when purchasing your items, this is not the standard of service we aim to provide our customers and we are sorry that this was your experience. It is however, great to know that our Colchester store was able to assist you with your membership query.

All feedback that we receive is important to us and this will be raised with the relevant departments for improvements to be made.

We hope you will allow GO Outdoors to provide a much improved experience in the future.

Kind regards
GO Outdoors Customer Care Team.

Valorada con 5 estrellas sobre 5

Great service at Go Outdoors Ipswich…

Great service at Go Outdoors Ipswich today! Emma G on the shopfloor was really helpful and patient (despite being injured!) and gave great advice about which deals were available. Matt on the till was also very friendly and helpful. I managed to get everything needed for a first camping trip, at a great price.

6 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good customer service

Matt was very helpful and friendly and got me sorted with everything I was looking for.

5 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Matt

At the till, the cashier, Matt, was enormously helpful and having looked at the shoes I was buying, suggested that they looked like they had been worn due to the discoloured sole. He arranged with the manager for an increased discount, totally unprompted by me. This was really helpful for me. He was polite, friendly and made my shopping experience very positive.

2 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Denise and Sue at Ipswich GO Outdoors …

Denise and Sue at Ipswich GO Outdoors were amazing. Denise spent over an hour with me trying to find the best hiking boots, in my last minute purchase. Day after I was already trying it out in Tatra Mountains, no blisters, perfect pair of boots.
Thank you for your patience

14 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Genuine help and care from Belle

We were helped today for nearly an hour by Belle - she was amazing, I have small but wide feel and she brought me countless pairs of boots to try on and was brimming with great advice. I was struck by how important it was to help me select the right pair of boots as opposed to just selling me a pair. Thank you Belle - can’t recommend your service highly enough. Yin.

1 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer services from Matt

Excellent customer services from Matt. Always a delight and super helpful at the checkouts!

31 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Best Outdoor and camping shop I know

I've been shopping with Go Outdoors for 4 years now, and have never been disappointed with any purchase, I renew my membership yearly to take advantage of the fantastic deals they have on offer regularly for members.

23 de julio de 2026
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Ipswich Go Outdoors Experience

Denise was most helpful and professional.

28 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for the great review.

Hopefully this 4 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

10/10

Matt was excellent and informative as we checked out, he made sure we knew all the tips and tricks to camping and that we were happy with all our purchases. he throughly explained any returns if we needed and was amazing. 10/10 recommendation

28 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

We went to the Ipswich store today to buy a tent. We’re not seasoned campers and asked for some help. We were really lucky to be helped by Emma who was very helpful, knowledgeable and friendly. After choosing our tent we were directed to the till and we were served by the also very friendly and cheerful Laura. Great customer service like this is not always easy to find, thank you!

27 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

My Husband went to find a member of…

My Husband went to find a member of staff to talk to us about the tents and other items we wanted for our first camping experience, he was a very helpful even got us a trolley to load our equipment on to. then he took our trolley to the tills.We also had a helpful cashier on the till and another memeber of staff taking our trolley to our car and loading our car with the items we bought.The staff names were Dan, Laura and MAx

27 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service with my click and collect order - really helpful and nothing was too much trouble. And they were really helpful with items that were out of stock on my order and ensuring I got what I needed so thanks Matt, Katie and Laura. I really appreciate it.

27 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We had a good customer experience

We had a good customer experience. The customer service from the staff was great.
Matt on the till was super helpful.

22 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

wonderful experience with Matt

Matt was so amazing. He was extremely friendly, funny, and insanely helpful, going above and beyond in helping us get our go outdoors membership set up again for our new address, and providing us with a new big go outdoors card as we had lost ours a while back. A true asset to the team

21 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good range of the things we needed and…

Good range of the things we needed and good range of prices. Celeste was very helpful getting us the different boots we wanted to try on and making sure we were happy with the fit before buying.

22 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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