GO Outdoors - Ipswich Opiniones 

2238
TrustScore: 5 sobre 5

4,8

Anglian Retail Park, IP1 5QP Ipswich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great shopping experience in Ipswich Go Outdoors today. Special mention to Ashley who helped my son find some walking boots for this upcoming camping trip. Matt was also very kind and chatty at the ti... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Clicked and collected got home and theyd left the paint bomb security tag still on the school coat so had to do an hour round trip to our nearest go outdoors to get it removed with no apology what so... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us . Matt served us very politely ex... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Denise and Bell were very helpful and patient today whilst we tried on lots of walking boots. They gave us good advice and we left happy customers.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Ipswich

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Anglian Retail Park, IP1 5QP, Ipswich, Reino Unido

  • 01473 794506

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2238)

35.367 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Poor build quality by store staff - SHOCKING

TBH i was not impressed with the build of my new bike i collect last Thursday (23/04/2026) I had to go over and check everything to the point I should have just built it myself. For a bike thats supposed to have been built ready to ride....it would have been a death trap, and potential damage to the bike. To list some of things I found, both bolts loose on front brake caliper, the caliper was moving freely. Dropper post poorly fitted, far too much cable allowed for. Storage frame bolts loose, on the verge of falling out had I done any riding. On a £2200 bike I was not impressed, would I take it back for 6 week safety check......i dont think so. When working on any bike they should have their work checked and double checked as it could have caused an accident or damaged the bike.

23 de abril de 2026
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

We appreciate you taking the time to leave your review about your recent bike purchase.

It is upsetting to know that you feel that your bike was not correctly or safely built by one of our stores. All feedback that we receive is important to us and this will be reported back to the relevant teams to ensure that the correct bike building processes are being followed to the correct safety standards.

We have contacted you via email to get further information, to enable us to escalate this correctly, please check your inbox for our email shortly.

Kind regards
Go Outdoors Customer Care Team.

Valorada con 5 estrellas sobre 5

Struggling with a health condition but…

Struggling with a health condition but still wanting be active, I found it really hard to find comfortable walking shoes. Having been unsuccessful on line, decided to seek help in store. Staff were amazing & very knowledgeable. Made such a difference. So helpful. Big shout out to Dani & Matt especially.

30 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service today

Excellent service today, Denise was extremely helpful, she gave me really useful information about the products which allowed me to make informed purchases. Matt on the till was helpful to sort a query about the members card. Totally a great experience! Thank you!

27 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Boots !

Needed a new pair of two season walking boots and was helped out by Denise and Matt at the Ipswich Whitehouse estate store, both very knowledgeable and helpful, tried several different pairs they suggested and came away with a great pair of boots at a great price - Thank you Denise and thank you Matt 👍🏻

27 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Polite and helpful service from Celeste…

Polite and helpful service from Celeste and Eve.
Good price for products purchased.

19 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Go Outdoors Ipswich

Served by Denise and Laura who could not be more helpful. Lots of choice so advice and recommendations proved very useful. Would certainly recommend this store.

20 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Denise was extremely helpful and…

Denise was extremely helpful and knowledgeable. Her patience and demeanour made the whole buying experience enjoyable.

16 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful today on my choice of…walking shoes

Very helpful today on my choice of walking shoes Max was great and so was sookie

17 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Matt at the till was so lovely today

Matt at the till was so lovely today. I had trouble finding my membership card and he kept assuring me to take my time to find it. He tried to help… and eventually he found me on the system. He was very patient and really helpful.

11 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Denise was very helpful and patient

Denise was very helpful and patient. I got the right trainers in the end!
Thank you 😊

13 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff were helpful

Staff were friendly, helpful and knowledgeable. Thanks to Matt on the till for advising on the bundle discount and processing this for me.

11 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely Denise

Denise assisted us with footwear, she was very attentive and very kind, discussing walking and nature with my young daughter whilst supporting her to try on boots. She held a lot of knowledge regarding which footwear was best for which activity. Nothing was too much trouble. I really enjoyed talking to her too.

9 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great communication

Great communication, and fast delivery, 5 stars for this ✨️ 👌

30 de marzo de 2026
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

World Class Service

I went in for a puncture repair kit and was helped by Bill. He was so patient, kind and knowledgeable - a hat trick! He helped me find the right product and even waited while I consulted with my other half on the phone. He also didn't push me to buy unnecessary products and made sure I had the correct one. Thank you Bill, you shining star!

26 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Had to buy a lot of things, an employee named Matt was really helpful and assisted with them And over an hour of buying things, the person in the register named dean was really polite and scanned our items like it was no problem- a big thank you to both of them!

1 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Help and advice I got from Dani and…

Help and advice I got from Dani and Roxie was superb.
They were happy and made the shopping experience great fun.

27 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful and knowledgeable

Brilliant helpful, friendly, knowledgeable and patient support from Denise while looking for a new pair of walking shoes (and trying multiple pairs on!). If Denise hadn’t been as helpful I probably would have been overwhelmed and ended up not buying anything, instead of my very comfortable new shoes.

24 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and courteous staff.

I was looking to buy mountain walking boots and the staff were very helpful. Denise and Belle gave really helpful advice about the boot fitting.
Very impressed by the friendly staff and service.

23 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful and informed staff

Very helpful and informed staff.
Dani spent a long time helping me with walking shoes and was knew a lot about them.
Matt was helpful with an exchange.

22 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ashley was very helpful regarding my…

Ashley was very helpful regarding my return.

21 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Ipswich

Respuesta de GO Outdoors - Ipswich

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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