GO Outdoors - Liverpool Opiniones 

2054
TrustScore: 4.5 sobre 5

4,6

107 Rimrose Road, Bootle, L20 4HN Liverpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had an issue with a 12 month old tent air beam used twice. Ryan and the team tried to locate a replacement air beam in store and found one in another store, a short drive away. They asked to hold it f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Becky and jenny went out of their way to help me. I went in for a bundle deal for a tent footprint and carpet and unfortunately only the foorprint was available in stock. They took time to talk me thr... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Liverpool

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • 107 Rimrose Road, Bootle, L20 4HN, Liverpool, Reino Unido

  • 01513 059590

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2054)

36.233 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The angling customer service person…

The angling customer service person called James, he was extremely helpful with my grandson helping him choose the correct fishing rod for his venture into fishing. James showed various rods for the type of fish my grandson was to fish for, he spent time and effort assisting in choice of reels and loures to attract the Pike, James was extremely pleasant and knowledgeable in the section and we appreciated his time and dedication shown to us as customers

2 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

amazing customer service went in…

amazing customer service went in looking for pike gear got all the help i needed from james great customer service 👏

2 de septiembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Young Adam was a great help

A very pleasant experience buying a pair of walking shoes . Young Adam helped me , he was honest with his advice , patient and stuck with me to ensure he had the right sizes in stock . Excellent sales qualities and very rare these days .

25 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ryan and David were very helpful

Ryan and David were very helpful, great service from great staff.

23 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Just what I needed

After ordering items online that got returned to the warehouse despite going camping in 2 days!!
Ryan and Becky helped me in store, got the items our family needed. Could not recommend the store and these two any more. Thank you 😊

23 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

Click and collect 2 part order.

I received a email saying my order was in stock and awaiting collection. I travelled to store to find only half of my order had arrived ( two part order) why wasn’t I told only one item had arrived. It took two more trips to the store to complete my order.
It was not the stores fault,they were very good

20 de agosto de 2025
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful guys in there

Really helpful guys in there, not often I go into somewhere and they understand what I want from the broken gibberish knowledge I know about camping and attachments. Really helped me a lot, the fella with the beard, pretty laid back and wanted to help! Will be coming back to this go outdoors store specifically because of them 👍🏽

21 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Laura was friendly

Laura was friendly, efficient and professional.

18 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Love your shop good pricing good stock…

Love your shop good pricing good stock also friendly staff and helpful to

15 de agosto de 2025
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always good

Always good deals an as a local place i go too for all my stuff i need i get an if not in they order for me many thanks 🫡

13 de agosto de 2025
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Becky is amazing

Went to store yesterday (11/08) to purchase a new tent after being helped by Calum I believe his name was I then go the amazing assistance from Becky who went above and beyond to find me a ground cover for the tent I have purchased she searched and found me an alternative which will absolutely sort me out.

Thank you the Liverpool store keep up the hard work….ignore the 1 star reviews they are just Karen’s

11 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Faulty goods

IAfter reading your reply I followed the link it took me to the same loop of unable to leave any info. Minus one star now.
I bought a waterproof jacket in the Liverpool store. It left dye all over my clothes the first time I wore it. Took it back to the shop got a refund. Was told someone would contact me as my clothes were damaged. Received a phone call to say I would have to go onto their website and contact customer services with photos and details. I had already done this in the shop but I went onto the website sent me round in a circle. No way to do it. Giving them.one star as I got a refund but faulty goods and no way to make a complaint

3 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Everything you need & helpful staff…

Everything you need & helpful staff great prices with the discount card

7 de agosto de 2025
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff were amazing

30 de julio de 2025
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Bootle go outdoors

Reece and Callum in Bootle go outdoors went above and beyond to help me fix my bike. Couldnt do enough. Thank you

5 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Super Customer Service

Visited on an extremely busy Saturday afternoon and was blown away by the super customer service. Paul dealt with my query about the walking poles I have recently purchased really efficiently and nothing was too much trouble even though the store was busy. I was in my way home within minutes and fully confident in using my purchase effectively. Great work Paul, thank you!

2 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Laura was wonderful

Laura was wonderful. I had a click and collect order to collect.
No problems very efficient and offered to help me carry my purchase to the car.
A very good experience.

4 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good experience

Nice spacious shop with plenty of display items. Helpful staff (Callum, Amber) who went above and beyond to rectify an issue caused with an online purchase. Thanks both.

1 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

New campers!

We’re new to camping and a friend suggested we try GO Outdoors for camping equipment. In the store we spoke to Paul who was very helpful. He gave us lots of good tips and he was very knowledgeable on all the GO Outdoors products. We will definitely return to store again and also recommend to family and friends.

28 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Never been in such dirty changing…

Never been in such dirty changing rooms! Looked like they hadn’t been hoovered/cleaned in weeks!
Staff very inattentive except with each other ( hanging round in huddles)
Had to queue for ages to pay as the young man on the til didn’t bother to get another cashier to help. Also all he was interested in telling us was that he couldn’t wait to go home! He could at least apologised for keeping us queuing .
Wont be going there again!
Go outdoors liverpool needs a good shake up.

25 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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