GO Outdoors - Liverpool Opiniones 

2049
TrustScore: 4.5 sobre 5

4,6

107 Rimrose Road, Bootle, L20 4HN Liverpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Becky and jenny went out of their way to help me. I went in for a bundle deal for a tent footprint and carpet and unfortunately only the foorprint was available in stock. They took time to talk me thr... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to Liverpool shop for a waterproof this morning and I didn’t what to get. Paul was helpful picking out a decent coat without breaking the bank. Great friendly banter in between and his great know... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Liverpool

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • 107 Rimrose Road, Bootle, L20 4HN, Liverpool, Reino Unido

  • 01513 059590

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2049)

35.808 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Ryan and Jenny were amazing and their…

Ryan and Jenny were amazing and their customer service skills were great, they have made our experience really positive.

18 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff are great

Staff are great, helpful, polite and professional

10 de mayo de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

A bit concerned about split deliveries,

A bit concerned about split deliveries,
Everything was great thanks 👍.

4 de mayo de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 2 estrellas sobre 5

When i done click and collect inwas…

When i done click and collect inwas expecting to collect my stuff the next day but no. Took them 6 days my camping trip went out the window

4 de mayo de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience from start to finish…

Great experience from start to finish as always with this company very pleased customer.

1 de mayo de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I arrived with an emergency

I arrived with an emergency - in the middle of circumnavigating the uk coastline on my bike, my pannier rack sheared away from my bike frame. I called in to Go Outdoors in Liverpool and Reece did an amazing job for me - directing me to a local repair shop where I got a new rivet fitted, and then fitting a new rack to my bike. Nothing was too much trouble for him, and he definitely went above and beyond anything I could have asked or expected him to do. Fabulous service and I am SO grateful!

7 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fab service from Liverpool staff in…

Fab service from Liverpool staff in buying 2 tents

20 de abril de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

never phoned me at all to say my item…

never phoned me at all to say my item has arrived i phoned up my self after a week and they said it was in not very good service at all

2 de mayo de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant customer service team/staff…

Brilliant customer service team/staff members at Liverpool and Wigan. Super helpful, polite, good at their jobs (they know their shops well), from the door to the till.

Website is super easy and straightforward , the stores are contactable via telephone where the staff cannot do enough to help, all staff seemed friendly and quick to help or advise, on the phone and face to face, both shops had lovely environments.

Recently purchased a new family tent, with all the gadgets (porch ect), a OEX rooftop tent and a roofbox all from the Liverpool and Wigan stores. The service from start to finish was hassle free, super quick and easy, it was a pleasure doing business, we look forward to returning !

Go Outdoors thankyou for all the amazing memories your about to give us with our children!!

14 de abril de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Particularly high level of customer…

Particularly high level of customer service from Harry. Nothing was too much trouble for him and he went out of his way to help.

26 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I had a very good experience in store…

I had a very good experience in store today. Laura was very kind and patient. They have a good selection of trail running shoes on offer to try out

24 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Reece was knowledgeable and helpful

Reece was knowledgeable and helpful. Excellent service.

22 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service Ken was attentive and…

Excellent service Ken was attentive and helped with my choice of bike
Also staff on tills were very helpful

17 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

James in Go Outdoors in Bootle

James in Go Outdoors in Bootle was really friendly and helpful. He gave me great on advice on how I should prepare for my first walk up Snowden.

17 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 2 estrellas sobre 5

Lack of clarification and customer…

Lack of clarification and customer service didn’t go about it in a polite way

23 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Buying waders for work

I was pleasantly surprised by the level of service received from James at Go Outdoors, Liverpool,
Needing a lot of assistance to purchase waders for work, his knowledge, friendly attitude and most importantly patience, helped me acquire the right equipment.
I'm now a member of the store and would take this opportunity to say thank you.

14 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ryan & Laura made picking up a tent &…

Ryan & Laura made picking up a tent & extras from the collection point very easy & they were both very helpful. A credit to the store. Even helped carry the tent to the car.

12 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Got what i wanted and got good discount…

Got what i wanted and got good discount with my members card

4 de abril de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I recently visited the store to look at…

I recently visited the store to look at purchasing a bike, I was served by Ken who was friendly and professional, he discussed all options, made sure the bike that I picked would be suitable for my needs. Ken advised it would be a few days before the bike would be ready to collect however after purchasing and getting home I received a call a short while later to say it was ready and waiting as he knew I had plans at the weekend. Excellent service would highly recommend

9 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I ALWAYS GO OUTDOORS.

David is a great ambassader representing GO OUTDOORS.
Curtious in manner ; knowledgable of products
and assisted me helpfully to make a decision to purchase.
an extra product of a camp bed which has proved to be an excellent choice.
The young lady at the cashpoint at time of sale was also most pleasant and efficient.
Thanks to both of your staff ;
I shall now continue to always
GO OUTDOORS.

23 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

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