GO Outdoors - Liverpool Opiniones 

2054
TrustScore: 4.5 sobre 5

4,6

107 Rimrose Road, Bootle, L20 4HN Liverpool, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had an issue with a 12 month old tent air beam used twice. Ryan and the team tried to locate a replacement air beam in store and found one in another store, a short drive away. They asked to hold it f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Becky and jenny went out of their way to help me. I went in for a bundle deal for a tent footprint and carpet and unfortunately only the foorprint was available in stock. They took time to talk me thr... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Liverpool

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • 107 Rimrose Road, Bootle, L20 4HN, Liverpool, Reino Unido

  • 01513 059590

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2054)

36.115 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great customer experience today

Great customer experience today. Staff member ( Laura) very helpful and went above and beyond.

3 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

still did not received the items

still did not received the items. Verry difficult to comunicate with Evri chatboot.

after a negative review(item lost underway) i was fully reimbursed by them so now we re ok.

24 de enero de 2026
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

This was our 4th visit to an outdoor shop to try and find a suitable pair of walking boots. Becky was very helpful, with nothing being too much trouble. At last, we found the right pair of boots! Becky arranged for a 'price match' (compared to another retailer) which saved about £30. Excellent service.

24 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

James and Morgan where very…

James and Morgan where very knowledgeable and friendly with advice over tents, explained setting up, valves, extras available, helped carry it. Even helped with advice on roof bars and bags. If needing a tent Highly recommend going to speak to them.

24 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I have awarded 5 stars because the…

I have awarded 5 stars because the staff are brilliant. They can not do enough for you, particularly young Jenny. She went out of her way to help an old man (me). Her knowledge and advice was invaluable, thank you Jenny for your time and dedication. Normally I dread the thought of shopping, today I left the store an extremely happy customer.

23 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Jenny and Josh

Jenny and Josh especially really
Sorted me out good people top service

23 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

On visiting go outdoors Liverpool…

On visiting go outdoors Liverpool yesterday I was pleasantly surprised how easy it was to get a pair of walking boots with the great advice and help from Paul who is an expert in this field, there was no pressure to buy more expensive boots or cheaper ones just what was going to be right for my feet and the correct size ,Paul even showed me different ways to lace the boots for more comfort to which I had never even thought about ,in short if you need walking boots I would highly recommend a visit to this store Paul you are an asset to go outdoors thank you so much for your help and advice the boots have had there first outing this morning, and they are perfect the scarpa full gortex are fantastic with bone dry feet too .

12 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

It’s good to talk (and walk)

I visited Go Outdoors, Liverpool, with my son for new boots so he was properly kitted out to climb Snowdon and walk along some long trails. He tried so many different styles but couldn’t find the right ones that either didn’t affect his ankles or were the wrong width etc. Thankfully I got talking to Paul who found the perfect boots, first time, for my son. His knowledge and customer care was first class👌 He took the time to chat about scenic trails, walks and climbs my son would enjoy, so we came out with not only the perfect footwear (and more), plus a list of walks my son can get to by public transport and enjoy with his mates. Thank you so much Paul for your patience and for inspiring my son to trek that little bit further.

11 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

A massive thank you to Ken!

Amazing guidance from Ken, he massively helped us out with camping equipment & a new road bike. Would highly recommend using this store & a huge thank you to Ken again for all his help.

2 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I went buy a new ski jacket and Jenny was amazing

I went to the store to buy a new ski jacket and saw one one the sale rail, Jenny kindly held it at the till while I looked at others when I returned she had cross checked the price online which meant I got it cheaper. As a result I ended up buying some ski pants and a few other items which Jenny also applied the 15% discount available online too. What a great employee, honest and going the extra mile and in the end despite the savings I actually spent a lot more in store than I’d planned too. Great experience great member of staff.

20 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff

Superb staff assistance from Jenny. Well done, always a pleasure visiting the store and receiving a nice welcome

1 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

After a mix up with bike keys for…

After a mix up with bike keys for batteries we had a great experience with Ken who couldn’t have been more helpful . Thankyou Ken . 👍

10 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from the Liverpool store

Great service from the Liverpool store, amazing customer service from Reece highly recommended.

28 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We got great advice and service from…

We got great advice and service from Ken in the cycle department and Anna-May at the checkout. Marc and Inessa

21 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Primrose Road Bootle Liverpool

Plenty of choices and beautifully presented store.
Morgan went to find a coat for me in my size and was extremely helpful and professional.

19 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Jenny

Great service from Jenny, thanks :)

18 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Was served by Jenny who was very…

Was served by Jenny who was very helpful and went out of her way to search for items that were not on the shop floor so helped order online delivery.

18 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledgeable staff member

Knowledgeable staff member, very helpful great advice thanks Ken

17 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

David is a top employee

David was very polite & knowledgeable, which made my experience seemleess.

12 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great store

Great store , very friendly staff , especially Jenay who served with a smile & happy to help . Plenty of bargains inside i left with a smile on my face .

10 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Liverpool

Respuesta de GO Outdoors - Liverpool

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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