Location is bang on the high street just where you need it, we required some wellies so headed upstairs. Jet was most welcoming and helpful with our request. My 2 year old found a sweeping brush and s... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Jet gave us a great customer experience, had a lovely chat and he helped us find everything we needed to get back on route for our camping trip
La empresa ha respondido
The staff were amazing and quick too we got there late but Jet still helped us out just before they closed! I would definitely recommend this place and will definitely go back!
La empresa ha respondido
A very quick visit resulted in a purchase, exactly what I was looking for and the right price. Ashley is very knowledgeable and helpful. Congratulations to the team.
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Sobre GO Outdoors - Llandudno (Express)
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
34 Mostyn Street, LL30 2RP, Llandudno, Reino Unido
- 01492 552111
4,9
Excelente
841 opiniones
Invita a los clientes a opinar
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I was looking for walking shoes and had…
I was looking for walking shoes and had quite specific requirements. I was served by Gareth who listened very carefully, brought the shoe I selected in 2 different sizes for me to try, and then suggested something else for me to try which was a perfect fit. Gareth was very knowledgeable and really understood his stock.
I left the store feeling that I had experienced excellent customer service. Thank you.
22 de enero de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Lovely helpful and friendly staff
15 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Straightforward, efficient and friendly
I went into the shop with a specific purchase in mind and came out with exactly what I wanted.
The service was efficient, friendly and spot on.
Unfortunately I forgot the name of the woman who served me, but it was around 3.30pm, so it should be easy to identify her.
14 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful and friendly staff and great…
Helpful and friendly staff and great prices. Would visitbagain
10 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Llandudno staff very helpful
Decided to buy pair of boots
So popped in to the Llandudno shop
I was made welcome by Helen who was very professional credit to your store
Helped me to decide which was good for me
Will certainly be back
2 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I was served by Ashley.
I was served, by a lovely young gentleman called Ashley, from the moment I walk into the shop, to me purchasing a aquarobe pro, he answered all my questions, with a lovely smile and cheery attitude, and cared who he was serving.
3 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great customer service
Ethan, in the upstairs shoe department, could not have been more helpful. He was kind, patient and knowledgable
30 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Got severed by a lad called Ashley he…
Got severed by a lad called Ashley he was a really nice person.
20 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Martin was the member of staff who…
Martin was the member of staff who enhanced our shopping experience.
It is nice to find a shop assistant who clearly has real time experience of the products on sale. Martin was also very friendly.
Job done, thanks Martin.
18 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful assistant
We have been served by Helen on two occasions.
Found her to be very helpful and friendly.
6 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
We have shopped at this store every…
Having since communicated with the area manager who had taken it upon himself to revue my issues which I have accepted in full
I’m sure his intervention will no doubt change the way this store operates
Good Job … Mr Lunt
Have a good Xmas
6 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
* apologies, I have updated the typo on my email address.
I’m sorry to hear you had a bad experience in our store and appreciate you letting us know.
We take all feedback very seriously and I’d like to investigate things further.
Please can you send me some more details via email to Chris.lunt@jdplc.com
Ideally your receipt number and time of visit, if you also provide a contact number I will also call to discuss things.
Kind Regards
Chris
Regional Manager
Thanks Martin for your great advice &…
Thanks Martin for your great advice & knowledgeable customer service when advising myself & my wife on hiking footwear today.Its great to see someone who passes on his own experience to the customer.Merry Xmas
27 de noviembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you Ashley
I would like to thank Ashley for his guidance and advice yesterday when I came shopping for a new fleece lining for my Berghaus coat. He knew just what I was looking for and took the time to check the sizes and put the fleece in my jacket to check that the new lining fitted with my outer jacket. Great product knowledge as well as patience and attention to detail,and very personable.
18 de noviembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Unsatisfactory experience
I was sold Merrell walking shoes of different sizes-one a 4 and the other a 5. I made a10 mile return journey to return them to find the store closed at 16.40p.m. when it says on the website that the store was open till -17.30p.m.
I returned today to discover that the other size 4 shoe could not be found. Hence a refund. A totally unsatisfactory service I’m afraid. I also took out the £5 membership which is now wasted.
17 de noviembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Martin was very helpful
Martin was very helpful, choosing and fitting boot insoles.
11 de noviembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff super helpful
Staff super helpful, lovely gentleman explained and suggested which boots were a better fit for us. Great selection of shoes and great prices with Go outdoor card.
9 de noviembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Good customer service
I popped into the Llandudno express store 10 minutes before closing time on the 14th of October to be greeted with a very helpful and still cheerful chap called Ashley who had been stock taking all day (usually a draining job) he still had a smile and that’s what good customer service is all about-well done bud
14 de octubre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The team at Llandudno were helpful.
The team at Llandudno were helpful and friendly and what I wanted was in stock. They also made a big fuss of my dog which he also enjoyed.
27 de octubre de 2025
Respuesta de GO Outdoors - Llandudno (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Both Martin and Gareth were helpful and…
Both Martin and Gareth were helpful and knowledgeable.
24 de octubre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Llandudno (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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