GO Outdoors - Loughborough Opiniones 

2589
TrustScore: 5 sobre 5

4,8

Bishop Meadow Road, LE11 5RE Loughbrough, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer service from Ryan, helped us to choose the right tent and accessories. Also reminded us about the 120 minutes parking limit, which he sorted for us, it took a lot of deliberation... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Attended the store to return an item and collect something ordered online. No staff at the collection point, then had to wait for them to log on. Upon returning the other item, there was very little... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Josh was very knowledgeable and listened to what I needed. He was very honest and didn’t just try to sell me the most expensive cool box, so I really appreciate that. The store isn’t the easiest to na... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Why is it that whenever l go to GoOutdoors l always end up having to renew my discount card???! Maybe l should visit the store more often??!!!! Thanks Luke for being helpful & friendly even though... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Loughborough

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Bishop Meadow Road, LE11 5RE, Loughbrough, Reino Unido

  • 01509 273706

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2589)

34.522 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service from Paige &Ryan

Excellent customer service from Ryan, helped us to choose the right tent and accessories. Also reminded us about the 120 minutes parking limit, which he sorted for us, it took a lot of deliberation to choose the tent!

Big thanks also to Paige, who checked us out at the tills. Answered some queries that we had and explained about the warranty on the items. Service with a smile, which is rare these days.

1 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

Attended the store to return an item…

Attended the store to return an item and collect something ordered online.
No staff at the collection point, then had to wait for them to log on.
Upon returning the other item, there was very little explanation for what the process was. Poor engagement by the member of staff.

20 de agosto de 2026
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Josh was very helpful

Josh was very knowledgeable and listened to what I needed. He was very honest and didn’t just try to sell me the most expensive cool box, so I really appreciate that. The store isn’t the easiest to navigate but staff are very keen to help xx

30 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Dale at the Loughborough store was…

Dale at the Loughborough store was brilliant and knowledgeable. Thank you

27 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Why is it that whenever l go to…

Why is it that whenever l go to GoOutdoors l always end up having to renew my discount card???!
Maybe l should visit the store more often??!!!!
Thanks Luke for being helpful & friendly even though my visit was very brief! 🙏👍

26 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Go Outdoors in Loughborough were very…

Go Outdoors in Loughborough were very helpful today & went the extra mile in assisting me, polite & well trained team & nothing was too much to ask for the young lady on the till (Lily) courteous & well mannered.

26 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Super helpful staff.

I was looking at footwear not knowing where to start.....I was approached by a very helpful cheerful assistant, who helped me select a pair of boots. The check out experience was easy and happy too. Many thanks Go Outdoors.

25 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Dave in Loughborough store could not…

Dave in Loughborough store could not have been more helpful and friendly. We were looking for internal windsceen covers and he came out to van with us to try for size before buying. Saved a lot of hassle buying and then returning as wrong size. Delighted with product and look forward to using them. We'll done Dave

20 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Click and Collect worked well

The cropped trousers I wanted were not in stock at my local store so I did click and collect and it was an excellent experience throughout. I didn't have too long a wait until collection and it all went smoothly. Staff are always friendly and helpful at Go Outdoors. Products are good quality and value. That's why I buy most of my new clothes there now, including the nice shirt that I saw when collecting my trousers! Thank you.

11 de agosto de 2026
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really great help from Emily and John…

Really great help from Emily and John who went over and above what I expected. Really appreciate it - thanks guys x

13 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Really helpful staff.

12 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good service from Josh at the store

Good service from Josh at the store. Helped me to carry a large tent to my car and sorted out an issue I had with it quickly and without fuss. Thank you

3 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

Lack of staff on the floor

I’ve been to this store a few times over the years, but it appears that there seems to be a lack of staff on the floor.

We went in there to get footwear for my son and finding a member of staff was a challenge with me marching around the store until I eventually found one.

9 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly staff quick service

Friendly staff who dealt very quickly with a return/swap. Great service. Good price for members too.

7 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I ordered two camping/beach chairs…

I ordered two camping/beach chairs online at a very good sale price. They were delivered to me within the week by evri at a reasonable charge.
The chairs are great, lovely and comfy. Though slightly heavier than I hoped, they can easily be transported over the shoulder in the bags provided. All-in-all, I'm very happy with the purchase.

31 de julio de 2026
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. Really friendly and helpful staff. Luke was even polite enough to laugh at my rubbish jokes.
Thanks very much Go Outdoors Loughborough.

7 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Luke very helpful on till

7 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant

The staff at Loughborough branch are brilliant, knowledgeable, patient, professional and very warm and friendly.

They gave us lots of detailed information and gave us time to discuss our options.

Once we had decided, we paid and they took our purchase to the car and even loaded it for us.

If only all businesses had such dedicated staff the world would be a much better place. Thank you.

24 de julio de 2026
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really good selection good service…

Really good selection good service can’t be faulted, keep up the good work 👍🏻

22 de julio de 2026
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great shop

Great shop. Always a good variety of stock.
Friendly and knowledgeable staff (especially Emily and Kasey) Also, my dog loves to go and is made to feel welcome.

4 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Loughborough

Respuesta de GO Outdoors - Loughborough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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