GO Outdoors - MetroCentre Opiniones 

355
TrustScore: 5 sobre 5

4,8

Lower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding. If you are buying footwear there is no... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - MetroCentre

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

355 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(355)

35.992 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good customer service from Dan

Good customer service from Dan. Asked all the right questions and told me everything I needed to know. Very helpful.

4 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Incredibly helpful staff

Just been instore today and was assisted by Josh. From the moment i asked for help to the moment I left he was fantastic. No issue was too big. I was needing assistance looking for a knife with a very protective sheath. He gave me reccomendations, he took bits apart for me to see and was just incredibly helpful.

All staff i spoke to today were lovely and the store seems to have a great team.

4 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I actually went into the store on 19/3…

I actually went into the store at the metro centre on 19/3 but with all the best intentions of leaving a review life distracted me but it finally popped back into my head to write a review for Molly. (I think it was Molly forgive me if not it’s been weeks😅). I went into the store thinking I may need to size up on my boot, but it didn’t quite feel right and without even need to prompt Molly she had offer an alternative size. I was also considering another shoe which Molly was so helpful and offered to bring my size out in both so I could compare the boot in both sizes and the shoe in my size (didn’t have stock of the size up but no drama). After a lot of pottering about the store, I picked the shoe in my size but Molly’s patience with me whilst I was contemplating which to get was very much noticed. She wrote a lovely thank you message for purchasing the shoes and that makes all the difference sometimes. Thank you 😊
10/10 x

19 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Perfect! Thanks lewi and tom :)

This was a superb experience.
The staff are immediately friendly and welcoming, and the shop is laid out in a really easy way to follow.
I was assisted by Lewi and Tom, and we quickly found the perfect boots for me.
Everything about this transaction was easy and so good!
I will definitely be back.

2 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Andi was really helpful helping me get…

Andi was really helpful helping me get the right boots

31 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

First class customer service from Daniel

First class customer service from Daniel! Super helpful and knowledgable! Interested in what I was going to be using my walking boots for and made a recommendation based on what we discussed. Top tier🧊

30 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Spoke with two members of stafbiolite head torch

Spoke with two members of staff. Both great!

30 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Izzy and James were fantastic! So helpful with D of E query

Izzy was really helpful and so polite and friendly when we popped in for the last minute items for my daughter’s Duke of Edinburgh expedition. When we had a query about an item, she went to get James for more advice who was a fantastic help, helping us with an item that was listed inaccurately on one of the many forms we had (but was correct on the others so we did have the right thing after all so thanks James for explaining!)We were so grateful to James for the handy D of E tips too! They were both a great help and a credit to the store, my daughter wanted to pass on her thanks too and said they were both so lovely! We will be back for any other camping items in future too.

28 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Josh and Evie really helped me a lot

Josh and Evie really helped me a lot, the professional advices they provided saved me a lot of time and made the shopping pleasant

29 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Served by Josh and James

Served by Josh and James, fantastic work by both of them excellent people who have been superstars in helping me and saving me a bit of coin.
Josh was very handsome, James was ok.

26 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Dan on footwear was great

Dan on footwear was great, really helpful, knew what he was talking about and was genuine with everyone. Great service!

26 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Josh was very helpful and I got a good…

Josh was very helpful and I got a good price for my Keen Whisper walking shoes

24 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent and helpful service by Josh

Excellent and helpful service by Josh, took his time to listen to a customer needs - gave great suggestions and advice to help.

Excellent communication skills - asset to the company and we will be re-visiting

23 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Both Nicole and Daniel at the Metro…

Both Nicole and Daniel at the Metro Centre location acted with both courtesy and professionalism. I found purchasing my Salomon shoes a pleasant experience compared to other purchases I’ve made.

23 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Josh the sales assistant was…

Josh the sales assistant was outstanding... as well as the desk staff... thank you..

14 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Boot shopping

I wanted a pair of walking boots and was served by Izzy who was extremely helpful

20 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great help from Andi in choosing and…

Great help from Andi in choosing and fitting suitable good value boots.

17 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

plenty of advice

We were given plenty of advice to help choose the correct rucksack for my daughter’s Duke of Edinburgh journey. Josh helped explain how to adjust all the straps to fit. He also directed us round the store to find all the other teams on our shopping list.

14 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff

Great female staff member, so helpful. She always has a smile and a bit chat.

5 de marzo de 2026
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff

I was looking for some new waterproof walking boots to replace a pair of Peter Storm boots, one ifcqhich started to disintegrate after only a few months. I was served by Daniel in footwear, who was very well informed and strongly recommended Merrell boots, which I bought. Used for the first time today, I am very pleased with their fit and feel. Thanks Daniel!

10 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - MetroCentre

Respuesta de GO Outdoors - MetroCentre

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

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