GO Outdoors - Newton Abbot (Express) Opiniones 

184
•
TrustScore: 5 sobre 5

4,9

Queen Street 17, TQ12 2AQ Newton Abbot, England, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were served by Ricky and Dan on Sat 10th of this month and both went above and beyond to help us, we left with the perfect outfits for walking our new puppy. Both were friendly and knowledgeable... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Abbi, Ricky and dan were amazing, ricky was brilliant i was shocked to learn he has only been here a month. Abbi was super informative and polite when deciding the best coat for this horrible weather.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went into go outdoors greeted by Ricky who was really helpful in finding me a warm winter coat! Millie and Jo then helped me find the perfect pair of shoes! Everyone was super friendly and gave me... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Communication please!! I placed my order on 9th April 2026 and the email received back stated that you would send email with info that it was in store at Newton Abbot. However no email received a... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. también en la categoría
  3. Club de escalada
  4. Servicio de montar a caballo
  5. Tienda de artículos para correr
  6. Tienda de bicicletas
  7. Tienda de ropa deportiva

Sobre GO Outdoors - Newton Abbot (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Queen Street 17, TQ12 2AQ, Newton Abbot, England, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(184)

36.823 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Two cheerful lady staff members

Two cheerful lady staff members, Millie & Maria, helpful and easy to talk with, made for a pleasurable experience. The range of goods on offer was extensive, and just what we were looking for. My wife and I left with what she was after, and feeling good.
Keep up the good work

5 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience

Great experience. Very friendly and welcoming especially to new people who have little knowledge! Thank you to Maria and Millie for the great customer service

5 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I just wanted to leave a quick review…

I just wanted to leave a quick review to say how amazing Maria was at the Newton Abbot store today. From start to finish, she went above and beyond to help with my collection.
She was incredibly kind, caring, and genuinely helpful, making the whole experience smooth and pleasant. It’s not every day you come across service like that, and it really made a difference.
Thank you, Maria your effort and positive attitude didn’t go unnoticed!

4 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Greeted as I entered the store

Greeted as I entered the store, found the products I wanted and saved money by being a member. Good customer service and a well stocked shop. Served by Millie who was bright and friendly.

2 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Abbi and millie are amazing

Abbi was professional and informative while remaining friendly and chatty, she explained the benefits of the coats and told me about the members card and the benefits signing up. millie was on the tills and set the card up for me and put my transaction through in a efficient and polite manner. super store and staff the boss should be proud.

2 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The assistant Millie was very helpful…

The assistant Millie was very helpful and displayed a very friendly manner

2 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Prompt and helpful service from Millie…

Prompt and helpful service from Millie today, helped me to access a discount.

2 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I found both staff members in the shop…

I found both staff members in the shop to be helpful & friendly. Found exactly what I needed. Thanks!

1 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went to go outdoors newton Abbot to get…

Went to go outdoors newton Abbot to get some last minute camping equipment and I was struggling what to get and the store assistant Millie was great and helped me get what I needed, highly recommend.

1 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I had a really positive experience…

I had a really positive experience during my visit today. Millie who assisted me was friendly, patient, and genuinely helpful.

1 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always the best

Visited the store again yesterday! Staff always have welcoming smiles and never fail to ask how I am when I walk in. Abbi and Millie are always chatty and happy to help me. Thanks guys 👍

30 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience, great staff!

Great experience shopping here. I was helped by a lovely & friendly member of staff called Millie! She was very knowledgeable about the products and very helpful, a great asset to Go Outdoors Newton Abbot!

1 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 2 estrellas sobre 5

Communication please!

Communication please!! I placed my order on 9th April 2026 and the email received back stated that you would send email with info that it was in store at Newton Abbot. However no email received and I called the store this morning and they had received it, I then collected it. The store assistant couldn't understand why I had not been informed as I did say that I placed my order on 9.4.26 and he admitted that this was a long time.
Very poor service from a national company, most companies like yours the comms is second to none, so what happened to your customer service this time??
Some recompense such as a voucher to spend in store would make up for a poor experience that I have received with my order. This is no reflection in the staff at Newton Abbot store as their customer service is always very good. This is a failure in your comms system.
Also I fail to understand why your stores are not allowed to take customer orders in store, I tried to do this at the Torquay store.
Thank you.

9 de abril de 2026
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Assistant went out of her way to help me

I needed to buy thermals and assistant said that she would need to go to store room to get them. It was only after she came back that I realised that she was for to go home and had stayed up help me. Very friendly and professional service. Thank you Isla.

23 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful staff

Maria was very helpful, fetching many pairs of boots and shoes for us to try on.

21 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Purchased some essentials for DOE from…

Purchased some essentials for DOE from Newton Abbot store, 2 ladies were so helpful. Sorry couldn't catch your names but you made our last minute shopping so cheerfully and stress free! Thanks!

22 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

It was my first time in the shop as I…

It was my first time in the shop as I don’t go into town very often and I don’t usually go into ‘outdoor’ shops.
I was tasked, by my son, to post his UPS parcel. There was a problem and Isla supported me with it. She called on Jo for confirmation and both aided me to produce the correct documents and reseal the parcel.
I had such a pleasant experience when it could have been a disaster and my son’s parcel is off to Las Vegas where he lives.
I will recommend the service to others.
I was also impressed by the shop which wasn’t over loaded and looked easy to navigate - I will bear it in mind when looking for gifts for my grandchildren.
A pleasant surprise and a really positive experience - thank you!

17 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful service and a bargain purchase

Called into this store today to grab a bargain from the sale rail. A young lady called Jo served me and was very pleasant and helpful. I got a great discount on a North Face T-Shirt so happy with that. I have been here several times before and will visit again. Thank you for your service!

10 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Looked after by Maria

Looked after by Maria. Very helpful and good advice.

10 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really good value and lots of choice

Popped in to Newton Abbot branch to get some walking boots. Lots of choice and good value. They had my size (13) which is rare with quite a few options.
The lady who served me (Maria) was chatty, enthusiastic and super helpful.
Would definitely recommend.

9 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Newton Abbot (Express)

Respuesta de GO Outdoors - Newton Abbot (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

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