GO Outdoors - Preston Opiniones 

2193
TrustScore: 4.5 sobre 5

4,7

Deepdale Retail Park, PR1 6QY Preston, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeabl... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock. After 2 weeks a refund appears unannounced very poor communications... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Preston

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Deepdale Retail Park, PR1 6QY, Preston, Reino Unido

  • 01772 349669

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(2193)

35.496 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Well worth a visit

Went to Go Outdoors Deepdale Centre Preston today, found the staff very helpful and friendly. They even did a price match for me. Thank you.

10 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Love browsing in this Store

Firstly the shop is so well laid out. I get all my clothes from here including everything I need for long hikes and camping. Some really good value as a member.
Sara at the till was a breath of fresh air and very helpful.
If every shop had a Sara, they would surely do good business.
Highly recommend this store

6 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great shop, great staff

Great shop, with good stock and very knowledgable staff. Ordered online for collection in store. The order had not processed correctly but has been delivered. One of the staff (Calvin) assisted sorting the issue out, finding my item, processing it on the system and ensuring everything about my experience just went well! Thank you very much!

30 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service by Amber who…

Excellent service by Amber who recognized our needs and sorted everything out super quickly.
Also great prices and good atmosphere in the shop.

28 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

I visited the Preston Store 04/04/2026. I was served by Kohana, who was very helpful and guided me to the items I needed. Thank you so much.

4 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I received exceptional customer service…

I received exceptional customer service at the Preston Deepdale branch.
I had specific needs when looking for a replacement walking shoes due to a damaged foot.
I explained my issue and the customer service agent in the boots & shoes department began to advise me and seek to obtain the best fit possible.
I tried on over a dozen different sizes and brands of footwear, all while other customers were also enquiring of him for their own needs.
Not once did he fail to deal with me, or any other customer, in a timely, helpful & pleasant manner. To personally experience, and also watch & hear him go about his profession was truly uplifting.
Ultimately I was able to find the correct brand and size fitment for my needs, but not in the model of show I preferred.
He then directed me to the Go Outdoors website, having first checked availability for me, so I was able to buy exactly what I needed and wanted later that day.
Faultless customer service and assistance.

31 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

New fell boots

Yet again I found just what I needed in Go Outdoors, and thanks to superb help and advice from Shane, I was able to purchase the best pair of boots I've ever had in over 60 years of trekking in Britain and Europe. Shane was confident that with care the boots will last up to 10 years. They'll probably see me out, but I'll always be back into this great store for other equipment as will my family. Many thanks again to Shane, it was great talking to him.
Chris

1 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and friendly

Keiren O was.so helpful and patient.
Friendly staff all round

1 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Boots for Duke of Edinburgh

Went in store to buy daughter boots for D of E. Excellent one to one service given by Shane. Not rushed. Very knowledgeable.

30 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Called in to pick up various bits for a…

Called in to pick up various bits for a ski trip and D of E trip for my boys. Got everything I needed and was served by Alfie at the till. Really helpful young lad and could actually talk confidently rather than grunt like most of the service interactions recently.

19 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

Mixed review. Very good Manger though

Went in wanting to take some walking boots back as they had split, and less than 12 months old.
Initially the lady behind the desk said it was wear and tear (without even looking at them or viewing my receipt). She called a supervisor over, where he wasn’t for doing anything about it and didn’t even read the email receipt properly. Then said I could have an exchange. Fairly off hand man (bald head and glasses), so didn’t offer great customer service.
It’s a large store, but not a vast selection of walking boots. The store manager (Mark / Marc), was really helpful…helped explain the type of boots and advised against buying a particular pair which didn’t suit my needs.
My overall experience would have been 1 star but for the Manager.

27 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic selection

Fantastic selection, Amber was very helpful and friendly. Preston is a good location with ample parking.

27 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional service from Olly

Been to this store recently looking at leather hiking boots and wasn’t impressed with service from young assistants who kept disappearing.
Went again today-a busy Sunday-and was extremely impressed with young assistant this time called Olly. I explained what I wanted. His knowledge was exceptional giving me confidence back and offered to bring various boots. He wasn’t pushy at all. The ones I decided on were only in stock wrong size but I will be back to see Olly. Thank you

29 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Service

Tidy store.
Comprehensive range and lots of choice.
Got exactly what I wanted W/ proof top and matching bottoms. Gilet and waterproofing spray for canvas shoes.
Staff helpful and smart. Great attitudes towards customers.
Shout out for Olly and the tall slim girl with long black hair at the Preston Store.

29 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Popped in to buy new clothes.

Popped in to buy new clothes store had a great range to choose from success 😊. Amber served me with a very pleasant and warm personality. All round a good experience.

27 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Incredible Advice and excellent service !

Popped into the store today to purchase a pair of hiking boots. I was served by Jack and I can honestly say I was astounded by the depth of his knowledge. He took a great deal of care to ensure I went away with exactly the right boots, the right socks and even showed me how to tie them to make sure my heel doesn’t slip out, and explain how I would know when it was time to apply some wax to my boots! I feel very confident in my investment today and I was extremely grateful for Jack’s attentiveness and help making this purchase. Thank you so much.

26 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Was greeted by Calvin

Was greeted by Calvin. Top lad great customer service. Will definitely be coming back!

26 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Preston Go Outdoors

Mark very knowledgeable and really helpful. Thanks

25 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Camping Click and collect

Ordered more oex camping goods on line using the click and collect. Products were made available really quickly. Alison served us and was very knowledgeable about the camping products. Thank you.

23 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The way shopping should be

We found exactly what we needed and Amelie went above and beyond when we got to the checkout

22 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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