GO Outdoors - Preston Opiniones 

2193
TrustScore: 4.5 sobre 5

4,7

Deepdale Retail Park, PR1 6QY Preston, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeabl... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock. After 2 weeks a refund appears unannounced very poor communications... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Preston

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Deepdale Retail Park, PR1 6QY, Preston, Reino Unido

  • 01772 349669

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(2193)

35.496 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Served by Alfie

Served by Alfie. Very helpful young guy.

13 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Ordered a gift card on line to be…

Ordered a gift card on line to be delivered to home address for a birthday gift. Did not arrive on time or at all. Contacted customer services to be told it had gone astray with promise of next day delivery for a replacement. That was 2 days ago and it still hasn't been delivered. Very disappointing

22 de enero de 2026
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Attentive and politeness of the staff

Attentive and politeness of the staff, both Alfie and the Checkout Assistant

25 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I visited the store today to buy new walking boots

I visited the store today to buy new walking boots, Josh was so kind, knowledgeable and patient with me - thank you! Lovely atmosphere in store. Look forward to returning.

31 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Were looking to get our first pair of…

Were looking to get our first pair of hiking boots with my girlfriend today and got served by Kojo who helped us make the right choice and provided us with guidance and some useful advice to ensure we are happy with our purchase. Super nice guy, great service!

27 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Alison was great today

Alison was great today. Very helpful and also very chatty. Great customer service.

15 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Alison helped with with my membership…

Alison helped with with my membership card number over the phone today as I can’t get into store

(Preston branch ,deepdail retail park)

8 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

First time visiting since the store has…

First time visiting since the store has been refurbished. Visited for a click and collect item, could do with sign posting for the collection counter which is upstairs in the fishing section. Great service from Alison who served me 😁

8 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

My woolly hat

I called in to the Preston Branch today to buy a woolly hat. I was served by Alison, who very polite and very friendly. I have never had a bad experience at GoOutdoors. Great store and amazing staff.

2 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Alison guided us through our purchase…

Alison guided us through our purchase and saved us some money to boot.

20 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I visited your Preston Store yesterday…

I visited your Preston Store yesterday evening 19th November to pick up some click and collect items ordered earlier. I don't normally do click and collect but on this occasion I wanted to make sure I got the right sizes.
After some initial confusion about a member of staff to deal with me ....which I hasten to add was no issue and just one of those things....I was served by a very pleasant young guy called Jack who couldn't apologise enough for the delay.
I was then served by Alison at the downstairs till to pay for the items.

Alison was pleasant polite down to earth and very efficient.
Thank you to both those members of staff for a job well done.

After the experience yesterday I think Go Outdoors Preston will be my go to store.
Kind Regards
Stuart Turner.

PS. Can I make a gentle suggestion it might be helpful to have some signage to say Click and Collect is done at the Fishing Republic Desk on the first floor.

19 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful

Alison was very friendly and helpful.
She served us quick and efficient

13 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Called in Preston store for a refund and get the next size up.
While my partner was looking around and managed to find some very good bargains.
I got talking to a very nice young assistant called Josh about base layers.
He was polite, helpfully and extremely knowledgeable.
The information he gave me certainly will help me plan my clothing for the trip to Norway in January.

3 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience thanks

22 de octubre de 2025
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff were really helpful and…

The staff were really helpful and polite. The clothes were of good quality.

20 de octubre de 2025
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Although refurbished, basically same place

Didn’t really go to buy anything but merely to have a look around. I did however find some new water proof footwear at a bargain price with my membership. Whilst there I sought out the fishing section which was limited in choice but again offered a discount with my card. A little let down with the newly offered “pre sealed maggots” which when I got home were found to be more unusable casters! Phoned the shop to advise them to bin them as they weren’t any good! Overall shopping experience was fair with good interaction with the staff I dealt with ( especially upstairs) but being miles away it might be a while for a return trip

22 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

I was a little disappointed that there…

I was a little disappointed that there was no Yeti products in store and you sell solo fire pit accessories but not the actual fire pit in store .the fishing and mountain bike sections were impressive

17 de octubre de 2025
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

only place i now go for my fishing…

only place i now go for my fishing needs.

17 de octubre de 2025
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Josh H and Alison

Josh H and Alison, both very knowledgeable and helpful. Helping me find everything I needed and answered every question perfectly.

13 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Preston

Respuesta de GO Outdoors - Preston

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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