GO Outdoors - Solihull (Express) Opiniones 

244
TrustScore: 5 sobre 5

4,8

38-40 Mill Lane, B91 3DA Solihull, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My wife and I visited the store on Friday and Saturday last week to buy some cold weather gear for our forthcoming trip to Norway, such as boots etc. It was the blind leading the blind but with the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Solihull (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

244 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(244)

35.238 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great service

Purchased rucksack great value
Later need to collect 2 chairs at short notice, the shop had them ready at cash till
Great service

24 de agosto de 2025
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Sue - Team Solihull

Sue, who helped my 55 yr old son find the right walking boots yesterday in Solihull was so helpful and patient and couldn’t have been more friendly. Will definitely visit the store again in the future. Thank you.

19 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

👏 Bruce & John 👏

Great service from John, didn't buy anything but he was very helpful. Husband brought a Peter storm gillet and was extremely happy with the service he received from Bruce .....

5 de agosto de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Today visited Solihull store to buy tent for our first ever camping. Pleased with the service and recommendations provided by staffs Sue and Bruce. Bought a really good tent and planned to buy some more stuff this weekend. Excellent service!

23 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

John being fab

John was fabulous with helping me find some appropriate trekking shoes. I was very stressed and he saved the day! Couldn’t recommend highly enough.

15 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service, membership explained well to me.

10 de julio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very happy experience

Kat was super helpful with my return, exchange, new order online to be delivered and purchase in store - all happened at the same time. It was a complicated case but she handled it really well. When I made the original purchase at the Coventry store, I wasn't asked if I had any special discounts card. Kat reminded me and helped me save some money. 5 stars experience at Go Outdoors - Solihull, definitely recommended!

8 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service from Kat

Fantastic service from Kat - really took time to understand needs and suggest solutions - well done

26 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

John and Sue were wonderfully helpful…

John and Sue were wonderfully helpful with all things D of E related, items and clothing and more, as well as memberships.

28 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

My wife is in a wheelchair and finds…

My wife is in a wheelchair and finds shopping very difficult. Asked lady assistant for crop trousers for her. She went and found some which she brought back to my wife. She went out of her way to make sure the fitting room was set up for my wife to try them on. Consequently my wife was able to purchase some trousers. At no time was she treated without the utmost respect.

28 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer care

Excellent customer care, clean shop, helpfull asistants. Really curteous with a lady with disability and really patient. Accomodated my indecision and offered advice without pressuring. Thank you!

28 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable staff

We’ve had multiple great experiences in store, primarily due to how helpful and knowledgeable the staff are (particularly Bruce who helped us both times we’ve been in). He was able to give some really useful advice that made our shopping experience much faster and easier, and made sure we are fully equipped for our upcoming trip abroad.

27 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good Customer Service

Bruce at the Solihull shop was very helpful and knowledgeable.

17 de junio de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Shopping for raincoat for daughter

Staff in store were very helpful friendly and approachable.

5 de junio de 2025
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff were extremely helpful

The staff were extremely helpful. I found what I wanted with the help of staff.

26 de mayo de 2025
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We’d give it 10 stars if we could

We’d give it 10 stars if we could! The chap on the counter who served us brilliant! The chap who stripped the mannequin pronto to let us have a dress in the only one of its size left in the GoOutdoors world brilliant!! The humour, customer service, attention to detail worthy of a big fat Christmas bonus please!
Will definetly be spending in there again. We only renewed our membership last week and we’ve already had a shopping experience and product far beyond our expectation. Thank you gents. KRO

29 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Solihull Go Outdoors Shop.

Customer service was very good, particularly from the man in the footwear dept. who was very knowlegeable about walking boots. Friendly approachable staff with a positive attitude. Iam very satisfied with my experience.

27 de mayo de 2025
Opinión espontánea
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and efficient store staff…

Friendly and efficient store staff looked after us and organised our order for in store delivery. We were kept well informed of progress and the items arrived on time at a good price

26 de mayo de 2025
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

The choice was good & the assistant…

The choice was good & the assistant very helpful

16 de mayo de 2025
Logotipo de GO Outdoors - Solihull (Express)

Respuesta de GO Outdoors - Solihull (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más