GO Outdoors - Stockton Opiniones 

3317
•
TrustScore: 4.5 sobre 5

4,7

Portack Lane, TS18 2SP Stockton, GB

•

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Katherine in the shoe department was really helpful and friendly. She even found my chosen walking shoes in a half size elsewhere in the stockroom which fit perfectly! Stockton Go outdoor staff ar... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Looking for a pair of walking boots, member of the team Helen assisted in getting a number of pairs of boots at different sizes. Advised on polish/treatment for the boots. All service with a smile, fr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The young lady at the till called Tish couldn’t have been more friendly and helpful. She was extremely patient with me as I wasn’t sure if I’d selected the right item. She looked back in my purchase... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Go outdoors as always did the job. Vicki and all the staff were very helpful and well informed. I find their prices competitive and prefer to purchase in person, but when I found an item cheaper on... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Club de escalada
  3. Servicio de montar a caballo
  4. Tienda de artículos para correr
  5. Tienda de bicicletas
  6. Tienda de ropa deportiva

Sobre GO Outdoors - Stockton

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(3317)

37.181 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Click and Collect is useless

Bought and paid for 2 Aug ready for pick up 1502 went in shop at 1455 told not ready may be getting pick now so wandering round big cage full of chairs and lots of BBQ on shelves waited till 1520 still no stuff so left went back on Monday to ask told coming from main warehouse so questioned why is shop full of products answer don’t know then email saying BBQ had been cancelled and refunded still no chairs so went in shop to ask a week later there where chairs and loads of BBQs on shelves would appear chairs arrived on 7/8 I did not get a email click and collect is not working

2 de agosto de 2026
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Thank you for your review.

We are sorry to hear that your Click & Collect order was not delivered to the selected store within the expected timeframe. We understand that this delay, along with the lack of communication, has caused considerable inconvenience and uncertainty. This is not the level of service we aim to provide our customers.

To allow us to investigate this matter further we’ve reached out to you via the email address provided. Soon you will receive an email from us regarding this, please respond at your earliest convenience.

Kind regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helen did a gait analysis for me today…

Helen did a gait analysis for me today and was extremely patient and helpful in helping me purchase my running shoes. Thank you.

8 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Claire was fantastic

Claire was fantastic

7 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Kids Walking Boots

We wanted to buy some walking boots for our 5 yr old grandson.

The shop had a good choice and I have to say Helen was extremely pleasant, attentive and helpful and had a successful purchase.

Many thanks.

2 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

What a great shopping experience today at Stockton Go Outdoors …

First time I've done this but I found items at home online and "Find in Store" at The Stockton store. I wrote down the details of the products, and with my health not being great at the minute, I had the help of the Wonderful Georgia on clothing, who found everything I needed very efficiently. We bought a couple of other items whereby another 2 staff Abbie and Demi on the tills were very helpful and pleasant. All 3 of these staff are a credit to your store team. They certainly have made me want to tell people how great and easy my experience was. Thank you very much

6 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Wide choice of walking shoes

Wide choice of walking shoes
Excellent help and advice from staff
Feet scanning machine and walking platform
Competitive pricing

29 de julio de 2026
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience

Great experience, lots of free parking, pricing clearly marked, friendly and helpful staff especially Helen who couldn’t have done enough for us.

4 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I was served by Poppi Lei and she was…

I was served by Poppi Lei and she was very quick at serving me. She wrapped my clothing well and was very efficient.

1 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

got served by claire who had great…

got served by claire who had great customer service and was very friendly

3 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Customer Service

Amazing customer service from Claire at the till. Very helpful, knowledgeable and patient.

3 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Service A+ ,very good 👍 👌 👏

Service A+ ,very good 👍 👌 👏

18 de julio de 2026
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff couldnt do enough to help

Staff couldnt do enough to help! Was served by eve who was very helpful and friendly!

1 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Shopping made pleasurable

I visited Go Outdoors Stockton branch for a pair of walking shoes. I was able to browse without any pressure and make my selection after checking for comfort and fit. I proceeded to the check out with my item and was served by Karen a very helpful competent and jolly member of staff. All in all a very pleasant experience.

31 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from Claire

Excellent service from Claire

31 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great online service

Delivered quickly with care of items.

11 de junio de 2026
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent experience

Excellent experience all staff a very helpful and friendly, my first time using go outdoors and won't be the last, the saving you make through their membership is worth it for anyone.

Bought my first tent and the help was great, the amount of things I did not know that made me change my mind but so helpful to make sure we enjoy our experience.

29 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great prices, awesome staff

Lovely store, well laid out & the staff were really lovely & helpful. Claire was great & helped us out sorting the membership too. So much cheaper than other camping/outdoors shops we usually go to.

29 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

One small mistake on the hanger for the…

One small mistake on the hanger for the size of the item we purchased.

14 de julio de 2026
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

No ‘ready for collection’ notification of order

I mainly buy things from the store, but order online when not in stock. The staff are always pleasant and helpful. The reason for the lower rating is because I recently placed an order to be delivered to our local store and after 9 days I hadn’t received a notification of the delivery - I rang the store to seek help about this, and the item had been ready for collection. I mentioned to the helpful member of staff that I wasn’t notified when it had arrived and she informed me that they no longer send an email to say orders are ready for collection- customers need to log in to ‘Shop’ - which I am not familiar with. I cannot remember seeing this when I placed my order. This was very frustrating especially as I needed a quick delivery. I have made many expensive purchases from the store since it opened and haven’t had any problems before - I would just prefer a notification email. Otherwise I would still recommend Go Outdoors - 5*

20 de julio de 2026
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Mark went above and beyond in finding…

Mark went above and beyond in finding the right pair of walking sandals for my wife. Thank you for your care.

27 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Stockton

Respuesta de GO Outdoors - Stockton

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más