I was looking for walking shoes. Excellent wide choice and great price but what really impressed me was the service and advice I received from Rebecca- she was knowledgeable, professional and very fri... Ver más
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Consulta las opiniones de los clientes
Great service from the young lady finding me size 8 ladies and size 9 men’s walking shoes, think I tried on 9 shoes before finding the perfect fit. Claire on the checkout was cheerful and helpful... Ver más
La empresa ha respondido
I visited Go Outdoors on Stockton on Tees I am very impressed by the whole set up. I have purchased a tent footprint for my current tent Vango instant classic I think it will just about do the job... Ver más
La empresa ha respondido
Took my daughter to go outdoors - we bought coats and walking boots which took a long time to try on and choose etc. we looked around the tents and gear. The items are great quality and the staff who... Ver más
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Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Sobre GO Outdoors - Stockton
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
Portack Lane, TS18 2SP, Stockton, Reino Unido
- 01642 033335
4,7
Excelente
3 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
One of the lights I received was a…
One of the lights I received was a faulty return,all the box it was in
was torn and taped up with sellotape ,button broke and battery not sealed plus not working
Had to go back to shop to return ,would not exchange cos lights in shop were £2 dearer cos of new packaging ,
Lights came from Kingston store ,I returned to Stockton store
I did not return a faulty item ,the light i received was obviously an item that a previous customer had returned faulty but was sent out to me in that condition,packaging ripped and taped up with sellotape
instead of a new one in sealed packaging ( it was NOT NEW )
Hence me having to go back to the store again for me to get a NEW light
Which should of been sent to me in the first place
16 de junio de 2026
Respuesta de GO Outdoors - Stockton
It is disappointing to hear that you received one of the lights from your click and collect order in this way.
This will be raised with the store it was despatched from so that improvements can be made in their quality control process. When returning an item as faulty stores are only able to offer an exchange if an identical item is available and we are sorry that this was not possible during your visit.
We hope that you will choose to purchase from Go Outdoors again in the future to allow us the chance to improve upon your experience.
Kind regards,
GO Outdoors Customer Care
Poor communication re order
We had an expected date for click & collect, but we didn’t get the promised email telling us the item was in store. We had to call GO - Daisy was apologetic and helpful.
15 de junio de 2026
Respuesta de GO Outdoors - Stockton
Thank you for your review.
I am sorry to understand that you did not receive any communication from us to update you on the status of your recent Click & Collect order. The issue has been raised to the relevant team to investigate the route cause of this.
From checking your order I can see that this has now been collected from the selected collection location on the 15th of June.
Your feedback is important to us and I do hope that GO Outdoors can provide an improved upon service in the future.
Kind regards
GO Outdoors Customer Care
go outdoors - Stockton Footwear
I have visited go outdoors, Stockton several times over the last couple of months for various reasons. The two most recent have been to look at walking boots and running trainers, both times I have dealt with a member of staff called Jay, who works on footwear. I have to say Jay or Jason, has been brilliant and a shining example of true customer service, a real credit to the company. He is knowledgeable and really knows his stuff when it comes to footwear. He very helpful, patient and has a real interest in helping customers find exactly what they are looking for.
11 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Both VIKKI and HELEN were amazing in…
Both VIKKI and HELEN were amazing in helping us find as well as sort out what we needed today. Great staff
13 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service - highly recommend Rob
Rob was brilliant and helped me with some extras for my Hi-gear Lavvu tent. Very helpful, highly recommended.
12 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Claire was very helpful she helped me…
Claire was very helpful she helped me fill my discount card in
12 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service …
Excellent customer service today from Rob at Stockton. We needed some replacement poles for some older oex tents which are discontinued. Rob managed to find some replacement poles in the warehouse that will cut to size. He donated these to our DofE group free of charge. Top bloke going the extra mile.
11 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Rebecca was a absolute star polite and…
Rebecca was a absolute star polite and very knowledgeable about our items 👏👏
10 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helen was an absolute delight and very…
Helen was an absolute delight and very helpful!
7 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helen was very knowledgeable and…
Helen was very knowledgeable and attentive but not overbearing,
Husband very happy with his walking boots x
9 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Bargains available in store
Collected a pair of walking shoes from online purchase but had to return as they'd sent two different size shoe. No issue with returns and purchased an alternative pair in store. Picked up a bargain, half price ladies barbour jacket on my way out. Very happy 😊
1 de junio de 2026
Respuesta de GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helen was very helpful measuring my…
Helen was very helpful measuring my son's feet and getting walking boots to try on. Thank you Helen
7 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service, gentleman helped my wife with some new boots, was very knowledgeable with her needs.
Then we went to see Hollie at the Stockton branch at the checkouts, nice to see young people so polite and helpful thanks Hollie.
Overall excellent customer service from all thanks
7 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff are always friendly
The staff are always friendly, helpful and give a very happy vibe Helen on foot wear was especially helpful nothing too much to help thanks for the superb service
7 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Poor Service
Ordered item and asked to collect from store and i was told id receive an email once it had arrived. Still awaiting email and when i have checked my account its still in transport. I went into the branch and the staff were less then helpful. It is really frustrating so i ordered from millets instead got it within 3 working days. So if my order ever arrives i will be asking for a refund
29 de mayo de 2026
Respuesta de GO Outdoors - Stockton
We are sorry to hear about the difficulties you’ve experienced with your click and collect order.
We have identified an issue with email communications not being received by some customers, and this is now being addressed as a priority to help prevent further disappointment.
We can advise that your order is ready for collection. We have reached out to you via email with this update and to confirm if cancellation is wanted.
We do hope this information helps, and we appreciate you taking the time to leave a review
Kind regards,
GO Outdoors Customer Care
Brilliant service and advice.…
I went to Go Outdoors Stockton today to purchase a self inflating sleeping mat. I asked an assistant, Katherine for help and she was very good at advising on the use and self inflating system used for the mats. I ended up getting a better matress and slightly more expensivethan I intended, due to her advise. I was then served at the till by Holly who sorted out the pricing. All in all I got ehat I wanted, got really good advice and just lovely service from the 2 girls. Well done Katherine and Holly and thankyou for making my shop easy
3 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Claire on the tills was great
Claire on the tills was great. Lovely lass. Store is well kept and nicely laid out.
3 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
staff very helpful and friendly
Went in for a she-wee and a tent, young boy called louie on the till was very helpful and knowledgeable about all the products, couldn’t have been friendlier if he tried.
2 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The store at Stockton is a shambles-…
The store at Stockton is a shambles- poorly organised in some sections , poorly signposted , some staff had poor attitude to customers , some product types and brands seemed scattered randomly whereas other brand’s products were largely displayed together . Athletics /gym kit seemed very limited .
Parcel pick up went well once Id found it
24 de mayo de 2026
Respuesta de GO Outdoors - Stockton
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Karen and Claire were very helpful and…
Karen and Claire were very helpful and patient with our experience in the store
Thank you
1 de junio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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