Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónFestival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB
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Consulta las opiniones de los clientes
Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... Ver más
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We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... Ver más
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Returning to Gooutdoors after a while away pleased all were so friendly - wanted a new governor set for my Cadac Safari bbq - governor on shelf and pipework but no quick-release connector, showing 4... Ver más
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Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Sobre GO Outdoors - Stoke
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Reino Unido
- 01782 307800
4,9
Excelente
5 mil opiniones
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Amazing store!
Amazing store! A special mention to Jess, Hayley and Millie who helped me with my purchases for this weekend. Thanks girls!
29 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
New tent fault!
We had bought a new tent a few days ago! Unfortunately there was a problem with one broken piece of the tent. I explained to Katie on the Door who was very welcoming. She arranged for Joel from the tent department who cheerfully met us at the top of the stairs, gave us a replacement part and good advice. On the way back down we were again impressed by Katie who was diplomatically dealing with one of the hang around characters who was loudly objecting to being asked to leave the premises! After seeing her doing a security guard’s job, we left after spending a little more money in your store!
Alan & Jacqui
28 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Theresa was so helpful & lovely!
Came in looking for some new hiking boots and Theresa was she was absolutely wonderful! She was the only one working the section and it was rammed when we got there but she was super friendly and gave some great advice and tips for picking the perfect boot for me!! Thank you :) Princess
28 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Friendly helpful service throughout the…
Friendly helpful service throughout the store today whilst purchasing walking shoes.
Special mention to the till operator Rory
Service with a smile and helped us to use all our available discounts
28 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
festival park branch there works a lady…
festival park branch there works a lady in shoe department called Theresa.I’ve bought many shoes off this lady and can honestly say she is extemporary in her job.I hope she is treated and rewarded well for her outstanding customer service
28 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Katie D was extremely helpful
Katie D was extremely helpful. I couldn’t have asked for better service. She went above and beyond to help me, and I really appreciated her assistance. Excellent service!
28 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great customer service from Rory!
Great customer service from Rory!
27 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
waterproof 3/4 coat
Got a great deal on a waterproof 3/4 coat for work. Loads of choice. Nice chap Tom on the till served us.
27 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Excellent selection of outdoor clothes…
Excellent selection of outdoor clothes and equipment. Good service, very helpful. One of the assistants was very pleasant and helpful, Tom .
27 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Went in to buy some walking boots for…
Went in to buy some walking boots for son . Staff were very efficient and Tom was very helpful and friendly at the tills
27 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Theresa was sound and very helpful
27 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really good selection and the staff are…
Really good selection and the staff are good vibes and really helpful, shout out to Theresa! She really helped me and I probably would’ve had swollen feet by the end of my camping trip if she hadn’t had helped.
27 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff & service
Absolutely fantastic experience today! Went in to get a waterproof coat for my son & from the moment we walked in the staff were friendly & very helpful.
Niamh & Tilly were exceptional! Fantastic service & a credit to the company
27 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Harry was brilliant- very helpful and…
Harry was brilliant- very helpful and friendly and professional- I left with everything I needed.
26 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Got the clothes and shoes needed
Got the clothes and shoes needed. Harry on the till was really courteous and interested in serving. Made the visit more worthwhile
25 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Huge selection of tents and camping equipment.
The staff were very helpful when I spotted an offer for sleeping bags at £2. They explained what the offer was, were approachable and efficient.
The store was much bigger than I expected with loads of tents to choose from and other camping equipment.
18 de agosto de 2026
Respuesta de GO Outdoors - Stoke
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Anthony was full of knowledge and super…
Anthony was full of knowledge and super helpful, honest with his answers and helped me pick out the right footwear. Give him some recognition!!!
25 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good communication.
10 de agosto de 2026
Respuesta de GO Outdoors - Stoke
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
great store with a wide variety
great store with a wide variety. very helpful staff. Rory at the till was knowledgeable and immensely helpful
23 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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